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December 2023 by Lasha Teasley
Gets the job done
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November 2023 by Taylor
Quinton was awesome helping me with a missing UPS package. He went out of his way to track it down. He kept me updated throughout the process. CVS is lucky to have him.
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November 2023 by Wayne Bond
You have great employees (especially Quentin who helped me today), but your procedures are horrible. You make it much too complicated to check out at both the front register and the pharmacy. Your receipts are insanely long and a waste of trees. The check-out complications at the pharmacy are even worse since you ask questions on the credit card machine that I can't read or understand and which the pharmacist just pushes buttons to get rid of them (I have no idea what he agreed to for me). Your pricing is also a mystery. My receipt this time says I saved $4.50, but I have no idea how. Why do you ask for my phone number every time?? You shouldn't need my phone number to let me purchase something!
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August 2023 by Susan Martin
Pete was so helpful recommending follow up advice from side effects of a topical medicine when I couldn’t reach my physician over a weekend. He was encouraging and helpful!
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July 2023 by Tina Krueger
They couldn't get authorization for my insurance so I had to pay out of pocket. They had my name misspelled. I would expect a little more attention to detail from a PHARMACY! I didn't catch it till I got home. I'm sick that's why I was getting meds. I even spelled it out for the girl.
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July 2023 by Melanie Howard
I sat on the phone on hold for 30 minutes so I got dressed walked up to the store and approach the counter with my phone still on hold with their music. Of course I got service immediately and I'm sure the people that were there had not been there for 30 minutes. I asked if she ever answers the phone and she told me not while she's helping other people. When you call you are not a customer and you will be last
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May 2023 by Joy D.
Do not use this pharmacy. Not reliable. I needed medicine for my restless legs badly. Three individuals on 3 different days told me to come pick up my prescription. But on 3 occasions I went there and was told the shipment hadn't arrived. All this time I could've gone to another pharmacy
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May 2023 by G Q
Pharmacy will not answer phone. Out of basic medicine routinely, they do call notify when they are out of something. Customer always have to check themselves and then that is an hour or more to get anyone to answer phone, if they ever answer.
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May 2023 by Michael “Newmie” Newman
So wonderful to meet a nice, pleasant smile after a very long hot one in a place I know little about! Hartwell, Georgia CVS made the day’s ending sweet & fine! ☀️Needed some gift-cards quickly. And Miss Cierra was kind enough to ring me up politely, and let me know I had coupons going forward at next purchase stop. I like that helpful attitude!Giving out candy everywhere I go is my thing, and this day it was Werther’s. Always from a CVS, mind you! So… Next time I pop in here, I will be sure to buy more.Thanks, CVS. {And thank you, Cierra! Keep the Faith, hun’!} — ? ?
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May 2023 by Nikki Wilson
The pharmacy hours are not customer service friendly. Open at 10 on Saturday, close for an hour at lunch only to close at 6pm. Do not recommend the pharmacy at all.
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April 2023 by Incognito
You’ll spend ages on the phone trying to get a hold of them. Their SCO always needs employee intervention, so you might as well have just stayed in line for the register that gives 10 different price point. It’s 2023. Why is a multi-billion dollar company running POS system from the last century? Customer service is hit or miss at best, but Quentin’s positive attitude will brighten anyone’s day.Hope you like pestered about Care Pass. Leave the subscription based models to Amazon, because at least their products are competitively priced. Is it really “on sale” if the “sale price” is the normal price at literally every other retail store?
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March 2023 by Avonlea Beard
Answered my call in a timely manner. Had my prescription ready within 5 minutes of me showing up to pick up. Everyone was nice.
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March 2023 by Cheyenne Harris
Most of these comments are for the pharmacy side of cvs. I was absolutely not shocked at all to see how many others are going through the same thing. Every time you call, it can take up to literally 45 minutes to get someone on the phone. More than once, after waiting 30 minutes, we finally got a gentleman on there just for him to hang up on us and have to wait another 30-40 minutes. ? do better.
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March 2023 by Kris Robertson
Terrible pharmacy. They do not get the prescriptions filled when promised and don't communicate what was not filled. If I hadn't paid attention they would have given me the wrong prescriptions. Terrible customer service.
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December 2022 by tatia a
I know CVS isn't a grocery store, but how are you going to have beer, wine, 20 different types of energy/protein drinks, juices, and sodas and absolutely no milk???
