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February 2024 by Harvey Beecher
I lost a $1,200 sale due to this company. Never ever ever rent a U-Haul from this place most terrible experience I've ever had in my entire life. There wasn't even a complimentary water there and my wait was terrible..........My reservation was scheduled for 10:30 am I wasn't able to leave until like 1:40 p.m. when I did get into the vehicle I had to sit in the middle of the two seats while she drove me to pick up my driver; Which is a breach of contract. The contract does not allow three people to ride in a two-seater and that is just the beginning of how she breached it. There was no option for delivery... I'm not understanding how she was able to drive me to pick up my new driver.When the new driver wasn't even registered in the system yet. {When I check and pull the time cards} {when I take her to court everyone is going to see}. My driver that I hired to drive me walked off so I had to add another driver. To continue an account was created illegally in my name without having my permission at the time of the reservation. Also she never got a copy of my license so I'm not understanding how I was even able to have an account. The account that I reserved. The vehicle under was a completely different name; Because I cannot see good when it is raining. I also needed to be able to Guide the person that was driving because they are not from this area.....
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July 2023 by Michael Worth
U-haul shouldnt allow such rude and unprofessional people to promote their business! I will never be back!
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March 2023 by Randi Stanfield
I would much rather give them a negative rating. These people were rude about renting the pick up upon arrival. I wish I had left then like I considered before following through with the rental. They input the mileage wrong and charged me $1800 for a week rental and tried to blame it on the computer. These people barely know what they are doing. Save yourself the trouble and you sanity.
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March 2023 by curtis freeman
I reserved a pickup... It was unavailable... Was charged for services I didn't want ...
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February 2023 by Brian Clay
The staff are friendly and professional. The equipment is also well maintained.
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December 2022 by Cydnee Cardwell (Cyd)
Dawn provides excellent customer service and does everything she can to assist renters. I will definitely use this U-Haul dealer again!
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June 2022 by Cydnee Cardwell
Dawn provides excellent customer service and does everything she can to assist renters. I will definitely use this U-Haul dealer again!
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December 2021 by Karl Mundt
If I could give this dealer a lower I would, Dawn told corporate uhaul that I said something that I never said and I have issues with the vehicle that I was using to haul the trailer and the ladies I talked to on their customer service line said it was ok to drop it off at another store location and I would not be charged any more as long as I had it done by noon, which I did but I still got charged for a extra day and returning it to the wrong location, in my opinion this dealership does nothing but steal from people, there is a special place for those people that steal from their customers. Just remember KARMA comes back to you
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September 2021 by Dawn Wilson
Best place around super clean truck, trailers and well maintained equipment.
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August 2021 by James Crowe
The lady at 309 Baxley hwy. Hazlehurst ga. Was absolutely Awesome
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July 2021 by Jon Heinlen
Very friendly and professional never had an issue with any of their equipment been dealing with them for almost 2 yrs...
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April 2021 by Dawn Schaum Wilson
Very clean trucks and trailers. Covid cleaning is done all all equipment. Stay safe and rent here. The owners care about their customers.
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October 2019 by William Parker
Great prices
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March 2019 by cpt obvious
Very nice
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June 2018 by Lauren Wyscaver
The owner is awesome! My car broke down on my way home and it was late in the day. I thought that I'd just get a truck and Dollie and tow it home but it wouldn't fit on the Dollie. She found me a great mechanic and a motel to stay in for the night. Her daughter drove me to the motel! These are great people who really care about others.
