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January 2024 by Rachel Teague
Traveler beware! Aggressively woken up at 4am…police called. I don’t normally leave reviews, but people need to know what they are getting into here. When we arrived the door wasn’t shut all the way, and the furniture was rearranged. One thing that stuck out was the chair was facing the window. It smelled dirty like mold. The bathroom was the worst thing about it. I went down to complain, and they were booked up completely so they offered a refund. I told the lady at the front desk that my son was there with the youth on a trip so that wouldn’t help, and that I didn’t want one, but I would be leaving a review. They should have offered to clean the bathroom at least, but nothing was offered. I heard the lady tell the manager on the phone that no we didn’t want a refund, and that we would leave a review. We stayed in room 222, and I am writing this at 5am in the morning, because the manager of the hotel tried to bust in the room at 4am. I jumped from the bed to close the door, and he started yelling that I needed to get out, and that the room was refunded. I tried to explain to him we did not ask for refund. He started then yelling at me to get out even more aggressively, and there was no way we were walking out, and seeing so much stuff on the news we didn’t know who this guy was. He starts telling me he has me recorded saying I wanted to get the hell out of there, and wanted a refund. We were down with our church that was in the lobby at the time eating pizza, and was not yelling or going crazy on anyone. I told my husband to call the police, and then proceeded to get dressed. The police we arrived, and there was no apology for anything just a safe escort off the property. The officer of Helen was nice, and just had to do his job. our room was filthy, there were bugs in the bathroom coming from the carpet into the tile. Sheets had weird looking stains on them. The bathtub was disgusting, and toilet was peeling and unsightly but at least appeared to be clean. My husband nor I had brought sandals so we didn’t get a shower. The ceiling is falling apart. There was dust in every corner on every piece of furniture. Everything was dusty. Even parts of the carpets had layers of dust on them. This place looked nothing like the pictures, and it was a king looked nice on the website very misleading. I would of taken more pictures if I would of known what was going to happen. We weren’t expecting the ritz, but this was too much. Moral of the story don’t complain if you stay there you will not know if your the next to be wakened and scared out of your wits!
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January 2024 by Yolanda Jimenez
room very outdated and dirty.... breakfast horrible , milk for coffee and cereal spoiled ( very bad) the lady when we told the lady she rinse it out in the bathroom lavatory ... very bad experience a this hotel.
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January 2024 by Cynthia Nguyen
This place is Infested with BEDBUGS!!!!! Please do not stay here. Manager ( Dennis) is Scam!!! Misleading information and refuses to refund our money!!! We had to leave in the middle of the night because of the Bedbugs. Place is Filthy so disgusting.Rooms: Filthy full of BEDBUGS!!!
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January 2024 by Cynthia G
PLEASE DO NOT STAY HERE!!!!This place is infested with BEDBUGS……….. we had to leave in the middle of the night because I got bit all over my body with GIANTS DISCUSSING BEDBUG‼️?????? absolutely Disgusting place. Dirty and rundown.2 Months has passed and the Management keep playing with us. He hadn’t refund our money even though he promised to do so 3 weeks ego!!!!!!!!Rooms: Filthy!!!!
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January 2024 by Elizabeth Limon
BED BUGS! Huge bed bugs crawling out from the pillows. At around 11 pm I was being ping ponged between beds tending to my kids when I sat up and noticed a bug the size of a small roach. They immediately agreed it was a bed bugs and gave me a new room. We ended up packing our things up and driving the 2 hrs back home in the middle of the night. Beyond disgusting. They should close immediately until this is remedied. (Room 121) but we had requested extra pillows that had them too so the whole place is probably infested.
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January 2024 by patricia seadon
My friend and I stayed at the Baymont right after the new year. The staff was amazing and very helpful. The room was big and needed a little updating but accommodating. All in all I would return.Nearby activities: There is a lot to do and tons of shops with homemade candles and popcorn. I could go on and on.Safety: Felt very safe and comfortable walking around at nightWalkability: Loved walking through the little town of Helen and looking at all the beautiful Christmas lights and displays. It was magical. We will be coming back soon.Noteworthy details: The staff was amazing. Mindy at the front desk went above and beyond to accommodate us. 5 stars for Mindy
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January 2024 by Leyla Yepe
The door would not open. When we got inside it looked great. The bathroom is small and I say to bring your own stuff because the shampoo is smaller than my daughter's hand and the bar of soap is the size of a snail. Our phones would not charge. The safe would not close. I kinda felt not safe. The bathroom sinks. Our key cards stopped working. Tv would not work unless you stand up. There are stains on the roof .
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January 2024 by Spencer&Megan Cates
DO NOT STAY HERE!!!Try Sleeping on what appears to be Blood on all of your bed sheets!Sitting on a ring of Black Mold on the toilets!A view of Heavily Pealing CeilingsMultiple wall colored paints that don’t match.And dirty and filthy carpets.Please Avoid at all costs!!!
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January 2024 by Dieter R
Scary Movie Hotel! DO NOT STAY HERE!!!I don’t know if it’s the owner or the management team that does not care about the hotel at all….everything is old, dirty or broken, cracks in the ceiling, the carpet stinks. Very misleading pictures in the website. Very sad stay.
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January 2024 by Jan-i Lan
Needs updating. Cracked, moving tiles. Door installed crooked where you can see straight out to parking lot. Breakfast was awful. Had coffee, cereal, 6 pastries.
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January 2024 by Denise Deterlizzi
We had 2 rooms because my mom was traveling with us.When we checked in, the room that was assigned to my mom had ants in it and the room we had gotten had BEDBUGS.Sadly , we found that out in the middle of the night.I am still suffering from the bites.They are very itchy.The place is very rundown with peeling tubs and toilets. Bloody mattress .Gross!!!
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January 2024 by Jeremy Howard
Room was disgusting. Mini fridge still had old food and open half gal of milk. Shower was disgusting and popcorn ceiling dropping in the tub.Nearby activities: I was charged double for my stay and when I asked about it, they said there’s nothing we can do about it now.
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January 2024 by Ricardo Wallis
Don’t stay here, this is by far the worst motel I have ever been. It should be closed for sanitary reasons: black mold in the bathroom tiles, open cracks in walls, dirty carpet, and moreRooms: Dirty rooms, black mold in bathroom tiles and showerFood & drinks: This motel doesn’t have a restaurant and the complimentary breakfast is a scam
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December 2023 by AK RQ
The hotel is dirty, trash cans spit trashRooms are old, and bathrooms are not well preserved, you can find mold and the wc was not properly
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December 2023 by J Rock
BED BUGS!!! BED BUGS!! BED BUGS!!!!!!!!This place is not what was described or shown on Internet..place is dirty cigarette butts and trash all over lot and bed bugs and bitten within hour in bed. Ruined my vacation. Left and went to Atlanta at 930 pm. Room 216 for those wondering
