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December 2025 by Rick Evans
Robert worked with us explaining the hats and where they were made. He made the entire experience a joy. I love my new Signs felt fedora hat. Thank you Robert
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October 2025 by Helter Skelter
I got my gandfather's Tyrolean hat when he passed away. It had been in storage for a while and had seen several years of Octoberfest use. I brought it with during a recent visit to see if a shop could clean it up and reshape it. This place did an excellent job. I was told it would be a couple hours when I dropped it off. I was also expecting to pay. Not only did they have it done a lot quicker, they also said I didn't have to pay. Great service and staff.
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October 2025 by Ale Cabral
I was not expecting to find a hatter in an alpine town like Helen but these guys are there. They usually have good stock of everything they offer in different sizes, but you have to know you’re going to be spending some more money that if you just go to a souvenir shop. I bought an Alpine hat for around $80 which is more than twice the value of the most expensive one I found on a standard souvenir shop on N. Main St. That being said, I am very happy with the quality and it was on the low end of their pricing bands. Some of the heads they have are above $200 and I would think very worth it if you love hats. I don’t necessarily do, but I am happy with what I bought. The store is very clean and tidy and people who take care of. It are also very customer oriented.
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October 2025 by Traveling Couple
Took the wife hat shopping while on our road trip. She had a specific style that she was looking for, so our best option was to go to an actual hat store
We went hatwrks In Nashville, had a great experience, found a hat that she actually liked, but that shade of color was slightly off. So she decided to hold off.
We called them back the next day and asked if we didn’t find something else would they shipped to us and they said absolutely and at no charge. During the conversation lady called the wife out by name as remembering her frm the day before which was also awesome (very personable)
On our stop in Helen, we decided to stop at Helen hat store, shopping experience there was almost as good in the beginning. The lady was very helpful, showed us different things. Although she did linger around a little too much like uncomfortable. (Maybe she thought we were going to steal) But either way, it was still a fairly pleasant shopping experience.
The wife found a hat. She liked a little better than Nashville with color and style. But it was a little more costly, not by much.!
The wife told me let’s go grab a bite talk about it and more than likely. We will come back and get this one since we’re here. And she did offer a slight discount.
As soon as we comment, we’re going to go grab a bite and make a decision (We already were thinking between ourselves and 75% chance coming back if not more.)
But as soon as we told her, we weren’t buying right at that moment, her attitude turned sour!
There aren’t any more hatch stores in Helen, so you’re telling me you don’t want this hat?
We replied, not at this moment we may be back
Soon as we walked out of the store, the wife told me she would rather just have them ship us the one from Nashville because of that attitude!
So we went trolling finishing our walk. We did stop at a few stores and they had a few hats, but they were cheap looking.
Another store had some nice hats, but they were more for men and too costly
And we happened into the last store a little more upscale type store
They did not have as big of a selection, but the wife did find one that she really liked the color of. It turned out. It was a different style than she originally was looking for.
But the experience there was great, the price was actually better by far
We ended up purchasing the hat on the spot!
Me and the wife, both are in sales our self, and customer experience, and attitude goes a long way. We don’t always get the sale ourselves, but we still show the same respect to the customer. If we don’t get the sale that time we might the next.
We would have more than likely went back and bought the hat from them had their attitude not changed
I guess that just put a bad taste in our mouth. Especially when it was so helpful throughout the initial process.
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October 2025 by Stephen Beckham
Nice selection and great price
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August 2025 by Wayne Arnold
Didn't have the fedora I shopping for
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July 2025 by Matthew Kim
Great Store, owners know their stuff about the hats they offer and they are real polite folks. The hats they hold are great quality bought three hats from them and they are my best quality hats I own
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July 2025 by Danielle Garner
My favorite store in Helen, we have bought several hats from here. Huge selection of really nice quality hats. Highly recommended.
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June 2025 by Veronica Kuck
The sales person that was there on June 2 around one or 2 o’clock could care less when I was questioning about purchasing a hat, very disappointed in her attitude.
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May 2025 by Chad Bodie
Great spot for a new hat. Love mine and still wear it regularly.
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December 2024 by Trisha Parnell
Mazes was SO helpful in finding and purchasing a hat. She grabbed several that she knew would look good on me. She even styled my hat with a band a feather. Mazes was professional and delightful. 10/10 will continue buy from this shop
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October 2024 by Dan Bechler
I've purchased two or three hats.And had them reshape and clean some of my others. 💥🍻 what a job! The staff here is over the top. I highly suggest stopping by👍🤠👍
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October 2024 by kimberly westling
We really enjoyed shopping in Helen Hat Company. So many quality hats from Germany and the USA with many different sizes. The gentleman working was super friendly and helpful. We left with a hat made in Germany and a couple pins.
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October 2024 by Lauren Mcgill
Yohan the big john was amazing ten out of ten definitely recommend
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September 2024 by DeAnn Littrell
This shoppe is amazing! You can freely try on the hats. There is a fellow on site who can customize your hat purchase, and an lovely lady who can burn beautiful flowers on the brim. These hats are unique and beautiful! This is MUST stop in this town!
