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January 2024 by Christa Enecks Belle
I have been looking for the perfect hat for a very long time luckily I found the Helen hat company and big John was there to help me. He assisted me not only pick out the perfect hat for my use, he make sure it fit. Big John picked out the perfect feather 5 stars all the way Thank you again big John.
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January 2024 by Judy James
My daughter and I went in there today to but A hat. I ask the salesperson a question and he didn't get off his phone!so we went out the door! I would not go back in there again!
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January 2024 by JOSE LEAL
Cute hats are sold in this store…!!!
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December 2023 by Rachel
Was here not too long ago. John helped me with finding a Stetson I liked and I wore it out of the store. Definitely need to keep him around.
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October 2023 by William Whatley
I bought two hat from this wonderful store yesterday. The owner was so sweet and knowledgeable. She took the time to answer my questions even with the store being busy. She was truly a sweet soul. I bought a Bailey's fedora and I love it. Stylish and comfortable I will definitely be back.
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October 2023 by Mike Cockrell
My friend and I went to Helen for some R&R and Octoberfest. Went to Helen Hat Company to check on hats. We found quality German made hats. Also got some good looking accessories. They were happy to apply them to the hats, which can be difficult with the thickness of quality hats. Big John, who helped us, was happy to take a picture.
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October 2023 by Rebekah
My family and I visited Helen recently and throughly enjoyed our visit to this establishment.Ken would be in my top five of best customer service experiences. My son and I went back and purchased another item just because of him.The quality of hats is phenomenal. It’s a must visit!
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September 2023 by Adriana Marsh
Beautiful hat shop. I got a pin and a bandana. Ken was very friendly. If you like hats this is a great stop while visiting Helen
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August 2023 by Alex Ballew
I had a really great experience at this hat shop back in July. The owner of the store was so kind, helpful and all around great. I felt like she had the perfect balance of giving us space to shop, but also being there when we had questions or wanted conversation about hats. She was obviously a passionate hat lover, and she authentically enjoyed that we were too. I left with a great cap, and I over all enjoyed the whole experience. I'll go back any time I'm in town.
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August 2023 by John Jerozal
As a bald guy, this place is like heaven! LOL They have a great variety of hats. Got the Bigfoot ball cap here, as well as the other two.
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August 2023 by Liz E
I was in with my husband and two younger children. My three-year-old was in the kids’ section with the hats. SHE LOVES hats. While we were in the middle of looking at them the younger lady employee was coming over fixing the hats while we were still looking at them and was acting annoyed we were even in the store. Fix the hats when we leave. Instead of asking my son nicely to not touch the mirror, she as VERY rude to him (he is 7) STOP TOUCHING THE MIRROR! I told her she should use more of a POSITIVE attitude towards her customers that WERE about to buy 3 hats! We decided to leave and go spend our money at Unicoi outfitters. The guy working was SO nice and pleasant. It is crazy how some of these younger kids working are ruining the experience for people just trying to SPEND money in the store. If you don't like your job, FIND another one. WILL not go back.
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July 2023 by Harsimran Kapoor
Very nice store with nice collection of Famcy Hats , Umbrellas, and more accessories,,,The Owner was very soft spoken and nice ,,The place was fancy ,, specially the outdoors,,,
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May 2023 by Matthew Goettsche
I bought a hat fall of 2021. It was a nice expensive Stetson hat. When i got home, we found the seam was off inside the hat. We were back in Helen a couple months later and brought it back. The company said to contact Stetson. We did and just heard back that the company lied. The reseller(Helen Hat Company) is responsible. Stetson will warranty items bought from their website. So now i can pay for an expensive hat to be repaired or keep this hat as is. If you are looking for a nice hat, just pay the difference and get it from the manufacturer.
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February 2023 by Wyked Jazmyne
This place is great and Big John is such a super nice guy!
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October 2022 by Danielle Harrison
Checking out the Helen Hat Company was a delight. The clerk was extremely knowledgeable and friendly. He took the time to point out the hats and the craftsmanship it took to create them. I would also like to note that he did a great job in not being a pest. Some clerks get a little chatty and won’t ever back off. Not my hat company dude. A+
