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February 2024 by Chris
Friendly staff. Clean room
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February 2024 by Jake McGill
Why have we waited so long to stay here? We booked a room with our kids to stay in Helen for the night at the Helendorf. I called the hotel directly to make the booking. The clerk was fast and friendly.We were pleasantly surprised by the room. The quality and cleanliness were top notch. We enjoyed the view of the river from the balcony.The location is perfect for walking around and exploring the area. Great shower, clean room, comfy bed, we couldn't ask for more.The check-in/out process was quick and courteous. We will be back for sure!
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January 2024 by Philip Bock
The hotel is in a Google location along the river.The room was nice size but we never got the room serviced after the first night. Very minimal "free" breakfast. Overall the town of Helen, while cut, is quite the tourist trap.
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January 2024 by brandy henry
So cute. Rooms are a little dated but it adds to the ambiance.
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January 2024 by Jonathan Braswell
We loved it here.
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January 2024 by Jeff Owens
Super
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January 2024 by Becky Estes
Love having a balcony on the river.Love being walking distance to everything we want to do and see in town.Comfortable beds.
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January 2024 by R Floyd
Older hotel but quaint and clean. Comfortable bed, strong, hot shower. Would definitely stay again.
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January 2024 by Great Vibes
$200 a night for dirty bed sheets, a baby roach in the bathroom, spotty wifi, and old furniture. Yay!! Good times.Seriously though, it’s a great view of you pay extra for river view. Location is perfect!!However, the hotel is about 60 years old and looks like it.Breakfast was a joke. Choice is frozen biscuits, dry oatmeal, coffee, water, and canned OJ or apple juice. The room is too small for folks to sit so you stand to eat your pitiful breakfast.Wayyyyy overpriced for this.The bed sheets had not been changed. It was dirty and long hair in the bed. The front desk lady came down and saw how dirty it was. She changed the sheets and blankets for us but housekeeping should have done this. Totally unacceptable.Rooms: Old and dirty.
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January 2024 by Hunley Pants
We loved this magical Hotel. It is the perfect place to stay with kids and you have a view of the river.Nearby activities: The mountain coaster is right across the streetSafety: The place felt very safe.Walkability: The whole town is within walking distance of this Hotel.Noteworthy details: Magical themed murals.
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January 2024 by LuAnn P
We traveled from Florida to the Helendorf during winter break. My family and I enjoyed the hotel, especially it's location. During this trip my son left his new toy that he got from Santa in the room we stayed in. The employees found the toy and shipped it back to him. We were ecstatic to see the toy again. We can not say enough good things about the Helendorf and especially about the employees that work there! :)
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January 2024 by Sav-a-Holic Mom
Well, I give them a four rating because I got to use my triple AAA membership. It was a quick exclusive spot to getaway for the holidays. Everything was in reach of what was needed. I did have some reserves about service which you will read in pros and cons below.No bad experiences with customer representatives. Only the stray cats that kept starting up with my husband and I. I think they got ownership in the property.Pros:Honor most traveling membership discountsHold rooms when paid in fullRoom was cleanReasonable pricesGreat serviceGreat viewing for downtown area, nature’s beautiful mountains and creeksWifi accessFireplace access and has built in timer to shut off based on preference5 min. walking distance from downtown area. Close range of many attractions and sightseeingLess driving saves gas. We all need that vacay exercise. Especially, when you eating out a lot.Jacuzzi, fridge, microwave, oven/stove, carpet, and bed linen was clean.Private balconyCons:Pet friendly. I love animals but for a place such as this, animals will wear and tear down booking location.Mediocre outside and inside furnitureContinental breakfast is fruit cups, instant oatmeal ?, microwave burritos ? etc. Do I need to say more?Vending machine costs were so overly priced.So many stray cats ? ?⬛ ?No matter what always bring Lysol spray and wipes to any room you stay at and disinfect. Ex: still disinfect carpet, bed, furniture, hot tub, counters, my mom always said no one’s gonna clean like you.
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January 2024 by Ursula Swanson
We had a nice suite with all the amenities. Walkable to everything.
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December 2023 by Chistopher NeSmith
This was an amazing spot on the river. Rooms were clean, cozy and relaxing. The staff were beyond nice. Highly recommend. Will be returning.
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December 2023 by Savannah Pineda
I have never been here. A friend is visiting and I told her to tell me all about it so I can have great recommendations when I visit. She is staying here and sent me there pet policy. I was in shock when I read “pit bulls are forbidden “ I hope all pet lovers and especially pitbull owners and lover read this so they know not to support this facility.
