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September 2023 by Kenzie Pink
This place is unprofessional. You schedule an appointment and ask to receive service at the Tobacco Rd location. Its always a Yes, I can schedule you for the Tobacco Rd location until you show up for the appointment. I clearly asked and confirmed that I will not be able to come to North Augusta. Saran stated no someone will be at the Tobacco Rd location. The morning of my appointment she called me and confirmed that someone will be there. It was time for my appointment, I shows you and no one is there. I called and she asked if I can come to North Augusta. This is the third time I scheduled for Tobacco Rd location and she confirmed. The day of the appointment when I show up at Tobacco she asked if I can come to North Augusta. The time is enough for me!!! Never, again!!I had referred several people to her shop including, Military Spouses. Some of these individuals came back and informed me the same thing happened to them. They scheduled their appointment for Tobacco Rd because of convenience, they showed on time and no one was there. When they call to see whats going on there was always an excuse why no one is there and they are asked if they can come to North Augusta. Twice, Saran said her sister was sick....This shop is inconsiderate and do not respect paying customers time. I WOULD NO LONGER recommend!!! They have the worst customer service. Don't waste your time!!!
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December 2022 by Sharyle Hill
I had an appointment for last Saturday, originally for knotless. Once I was in the chair and seen one of the knotless I immediately told her I’ll take twist or box braids ( really didn’t want box braids BUT definitely didn’t like how she did knotless)… I’ve traveled many places due to the military and have been getting my hair done with the Africans for over 15 years I’ve never been so disappointed a waste of 200$. I didn’t care for my twist but I thought to myself I’ll make them work and just not go back to this shop again. Here I am a week in she didn’t knot my ends so the twist are coming apart. I don’t recommend this shop at all!!!!!!!!!!!!!!!!!! On Top of that, the front of my braids can’t be shown because some are spaced out and others a close together. Very disappointed!Service: Twist braids
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October 2022 by Ms Ruff
Ms Lei was very nice and QUICK on my braids 3 5 hours
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September 2022 by Jennyfer Horeb
Go elsewhere if you don’t want to get talked about in French. I visited Saran’s N. Augusta location today for the 2nd time. Everything was going well until I heard her tell the other lady that started braiding the front of my head that I asked for longer braids after she saw that the lady had already put two mid-back length braids on the edges. Mind you, we had already discussed the length and price. Saran asked if the length was okay, I told her I wanted it longer, and she said that they would do it longer which they never did, but I just said forget it, I’ll keep that length. They asked how I wanted the ends, last time I got it curled but this time I wanted it without any curls, braided all the way to the ends. Which I told them. After a lunch break, they had some other lady finish helping but this particular lady didn’t braid the hair all the way to the end like I wanted. When I asked them if they could braid them to the end, Saran told Gabby to only braid the top all the way to the end and leave the back the way it is. I didn’t say anything, I was over it. So once they finished the braids, they started to clean up the fly aways with scissors, I pulled the side braids from the back to the front to see if they gave me exactly what I wanted, since you know, I’m paying $200 for them and I didn’t go there begging for some free braids and all ?. All of a sudden, Saran snapped and told Gabby to hurry up and finish cleaning up the braids so that she can dip them in the hot water because “I was getting on her nerves touching my hair.” Those were her exact words, in French! Like…is it a crime to look at my hair to see if there’s anything I want changed before I leave your chair? And I was there 5 1/2 hrs, so I guess she got tired of me being there and making sure that I got exactly what I requested ?. Saran, it’s 2022, some of us don’t only speak or understand English, you really should be more mindful of the way you speak about your customers. You have no idea who’s gonna be sitting in your chair. I didn’t say anything to you directly in that moment because I really didn’t want to embarrass you. Y’all, please find someone else to braid your hair. They will talk about you like a dog because they think you won’t understand, which is very unprofessional. I don’t care if they were the last braiding shop standing in the entire world, I’d shave my head bald before I ever let her touch my head again. I gave two stars because the work is good if it turns out exactly the way you asked, but I’m not here for the aggression and the badmouthing of the customers. Do better!Service: Box Braids
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January 2022 by Trish Beck
I’ve been coming to Saran for 3 years. She does excellent work. You will leave happy, the ladies there are sooo friendly. I’m sometimes just to get a good laugh. Every style you want she can do. Please book her for your hair care needs.
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January 2022 by Latoya Wallington
Couldn't do what I asked for the braids was dry and looked old I made her take them out after two braids this shop should be closed down just be messing up people headsService: Braids
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November 2021 by Doris Thomas
Great customer service...
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October 2021 by Wynisha Etheridge
I've been here once. Started out a little slow but the ending process was beautiful, braids lasted for a long time and my head didn't hurt like normal braiding would. I did have a few braids come out round the edges and kitchen areas but nothing to bad.
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October 2021 by Mansa Musa II
Nothing bad to say, the twists weren't to the standard I'm used to.
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September 2021 by Felicia Davis
One of the easiest ways to make contact and get a beautiful job done on your hair. I asked and the job was delivered. My daughter and I both have our hair done here and I promise I'm a lifelong customer! Thanks again for a beautiful outcome and it's not tight at all and very neat!
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September 2021 by Latonya Hunt
One of the easiest ways to make contact and get a beautiful job done on your hair. I asked and the job was delivered. My daughter and I both have our hair done here and I promise I'm a lifelong customer! Thanks again for a beautiful outcome and it's not tight at all and very neat!?
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September 2021 by Mildred Burnett
I have nothing bad say about her shop or her braid she do very excellent job on my hair every time I come to her and I been going to her every sent 6 year ❤️❤️❤️❤️❤️❤️❤️❤️??????????Service: Hairstyling
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August 2021 by Simone Jackson
I scheduled an appointment yesterday for this morning at 9. They did not arrive until 9:15, and they looked like teenagers instead of adults. There was one adult there but she acted as though she didn't know jack. Then it took them five minutes to decide who was going to do my hair. Granted, I changed the design I wanted it still took them until 9:40 to start on my head. I had to get them to redo four braids because they were not right. Then I have eleven braids versus the twelve I should have. I get home and take off my mask and it's attached to my hair. It's a laughing situation at this point for me.Service: Braids
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August 2021 by Lakietha Cunningham
Saran is very nice. She takes her time on your hair.She is the best. I have follow Saran for over15 years.
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May 2021 by tammie Adkins
Loved her speed
