-
February 2024 by Alexa Loren
I haven't received my mail in months. Yep. Months. My car is close to my mailbox, to a point where a USPS driver can't just drive up to it and put in the mail. (They MAY be able to... but it's tight) It's broken down, not IN FRONT of the mailbox, but CLOSE to the mailbox....but because they have to walk out of their mail truck, maybe taking an extra 1 second, they will not deliver my mail.I can't fix it until April (engine recall - it has to sit there until then) They have never left a "come pick up your mail" slip. When I have gone to the physical Hephzibah Post Office to pick up my mail, they will not let me, because the mail deliverers have NEVER left a slip. They apparently just hold onto all my mail and throw it out. I don't get bills, family letters, nothing. Because nobody on either side, delivery or in-house, does their job. The fact that I can't even pick up my mail, after giving my address and explaining the situation, is preposterous. They are giving me NO options. They make me want to MOVE. Horrible. One of the ladies in the post office even told me that they should be leaving a mail slip every time to come pick up mail. Where is the accountability here?
-
February 2024 by Jenn
Always delivering my mail to someone else and or losing at there facility. Unable to leave a message for customer service because of how my last name is spelled.
-
February 2024 by Queen
This is the worst post office ever! They will say they didn't have access to deliver your packages even though there is nothing and I mean absolutely nothing stopping them from delivering. They don't want to walk up to your door which is absurd! This has happened a multitude of times. This post office needs to be SHUT DOWN! I see why the rating is a 2.0. That's from 113 reviews. They are horrible.
-
February 2024 by Sheryll
Post office delivered a package to my porch while I was in my front yard. Spoke with carrier but stayed back bc I was walking my pup. How about the carrier then DRIVES to my mailbox (on the main road) and puts ANOTHER package in it along with my other mail. ?♀️Make it make sense. ?♀️By far the worst post office I've ever encountered in my entire life.
-
February 2024 by Matthew Chua
Lily doing the passport processing was just awesome. She called beforehand to make sure we had our photos ready. She was careful, friendly, and patient. give her a raise!
-
January 2024 by Michelle Sawyer
Postal man refuses to leave my packages on the back door and keeps driving through my grass. Since I made complaints, he refuses to deliver any packages and I have to pick them up from this office now. Tried calling, but no answer. I've never had this much trouble with mail before. UPS and FEDEX had always been able to deliver my packages to the back door and I never had to even ask them. The back porch is covered and the front is not. It is the only reason I want them delivered back there. At one time the postal man just sat the packages at the corner of my house and left them there and it was raining so they got wet. So unprofessional and rude. I have been nice about everything and even placed signs up. I haven't even been given an explanation of why he can't do it, it's the same distance as the front door and easy access.
-
January 2024 by Janisse White
Lied and said they “attempted” to deliver my package and they did not.
-
December 2023 by Nadine Lawson
Excellent and professional service
-
December 2023 by Reneishia Mcdougal
I always have a terrible experience with not only with postal delivery but also with the staff in the post office. I encourage everyone to just file a complaint with the Post Master General in Atlanta! They are so helpful and they even contacted me by phone to apologize for the subpar customer service. How was “Delivery attempted at 1pm” but there’s not a trace of a postal worker on any of my house cameras??? But 2 smaller packages were left in my mail boxes? And 2 larger packages were left on my doorstep the day before? You have to pass my house to leave the neighborhood, it’s ridiculous. Wish I could leave no stars.
-
December 2023 by RONIN 47
IF I COULD GIVE A RATING OF SUB ZERO, I WOULD. I HAD A DELIVERY THAT WAS SUPPOSED TO BE DELIVERED SUN, I WAITED ON IT IN MY DEN AS IT WAS A BIRTHDAY GIFT, AND AROUND 2:00 I GOT AN AMAZON NOTICE THAT AN ATTEMPT WAS MADE AT 4:22 PM!! THATS TWO PLUS HRS INTO THE FUTURE!! BIG LIARS. SO MON I GET A NOTICE TO PICK IT UP AT HEPHZIBAH P. O . WHAT DO YOU KNOW, NOW THEY TELL ME THE WACK PROBLEMATIC ALWAYS ON WEEKEND DRIVER HAD A BREAKDOWN. THESE ARE SOME SERIOUS “ TIME TRAVELING” LIARS. THEY NEED TO GET INVESTIGATED AND NEW PERSONELL ASAP!! THEY ARE AWFUL.
-
December 2023 by Judith Farrow
Dec.2 mail was not delivered ,was a package they said they delivered at front door . This happens all the time on Dunson Drive on Sat. with sub. Drivers. Our mail lady during week is great .
-
August 2023 by Chris Norfleet
A bunch of people who have no clue! Incompetent! No help! Don't expect them to be able to help you find any Lost mail. Then lie and say that the container your package was in got scanned, not your mail! Can't tell you where the container is. What is tracking for!? B.S.
-
May 2023 by Emmalee Harrison
I don’t think I’ve ever left a review for anything before, but today the staff here was SO helpful! They were turning and burning everyone in the long lines, all while keeping a smile and a helpful attitude. Best post office experience I’ve had in a long time!
-
April 2023 by Linda Hayes
I wish I could give 0 stars! This branch is lazy, unprofessional liars. I'm an OTR TRUCK driver and I've come home only to see several packages were not delivered that showed as delivered weeks ago. When I call nobody answers. I went up there and the girl response to my query on my missing packages was, "just check your mail" ? I have had to go to the DMV and get my license 5 different times because they keep saying because I haven't checked my mail box they sent it back and they keep putting a vacancy slip in my mailbox. I have 2 ppl that checks my mail for me so there's no need to keep returning my mail. They marked my package delivered when it wasn't and I had to submit a service request to get any results.
-
March 2023 by Rodger Rice
Once again, the hips of a post office shows its true level of incompetence had a registered letter being delivered today. Go to check my mail and find a notice that they could not deliver it, claiming that they miss me. I was at home all day and also have a security camera on my driveway that was never activated. The driver never attempted to deliver my letter again they continue with the level of in confidence that is unbelievable. It doesn’t matter who you complain too. I have file complaint with the postmaster, and nothing is done about this branch.
