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January 2024 by TFE DT
There's a sale going on right now with great prices. Get there
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December 2023 by Melanie Rivera
Great customer service
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December 2023 by Phylicia007
Disappointed with level of professionalism from Assistant Manager Amanda. ... please do not address customers as "love" / "hun". . .maybe it's just me. The store was cleaned and stocked BESIDES low inventory of wallflowers in the bends but that may have been due to the sale.
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October 2023 by Y H
Great selection not great customer service. No one greeted us when we came in nor offered us assistance. At the register did not feel appreciation for our business.
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August 2023 by Christie Hodges
I always have a wonderful experience. The staff is helpful and so kind.
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December 2022 by Erica Frantz
Ms. Shena - from her kind and warm smile to her professional manner, she should be one valued member of this team. As soon as you walk in, she is there to assist you in any way you need and has the biggest smile while doing so. Great customer service is hard to come by and she definitely has it. Thank you for helping our family tonight Ms. Shena and sharing your contagious smile with us.
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June 2022 by niki grater
I went on Friday 05-27-22, I had 2 coupons one for 16.50 and one for 7.50 …. I got 2 things and she was like you have to pay for these you can’t use the coupon so I said okay and went and grabbed something else came back she was like nope not this either. I said well what can I get she said well we’re you don’t see a 50 % off tag I said ok…. Went and got hand soap…. Still had to pay 8 .10 for what??? I had 2 free gifts. Then as I am walking up she goes geez as she’s grabbing the bag…. Very rude and disrespectful as a customer service employee… BONNA WAS HER NAME. Was not pleased or happy with my experience. I definitely will go to Pooler next time.
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May 2022 by Brittany Mellott
I would have given it a 4 1/2 I went in on the hand soap sale day and I just wanna say all the employees where friendly but the lead manager Nicki was so rude to the employees the store isn’t that big I felt like I had to go in find what I need and leave because I just couldn’t shop around because of her being so loud and rude. I’m sorry but I don’t understand how she can treat the employees there that way it is very unprofessional and for her to be disturbing customers with being that loud in a small store.
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March 2022 by Shy Skylight
Always a good experience when I visit
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November 2021 by Angela Amey
Nice selection of items. They have the single wick candles on sale right now for $8. Employees are very nice ? the ones I brought were 3 wick candles $25.50 each.
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November 2021 by Shantell Mitchell Goodwin
nice and spacious. the staff was friendly and professional. my daughters and I love to have girl outings and bath and body works is our go to place to hang out and get lots of treats for ourselves
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October 2021 by Amanda Bacon
The way Shanna (or similar name) came to the counter and LOUDLY stated my exchange/return, with a RECEIPT could not be honored. I was told “the return doesn’t qualify because it’s a different policy for candles”. I pointed out the HUGE sign (see pic) that’s states “RETURN ANYTHING, ANYTIME, FOR ANY REASON”, nope that doesn’t apply to MY return WITH a RECEIPT! The entire interaction was aggressive and frankly embarrassing. To have an employee (you’re expecting to assist you) barge up to the register and rudely scold me on why my qualified exchange/return (as stated) doesn’t qualify for a exchange/return. I’ve been shopping at this store for years, waited excitedly for them to reopen after being closed for months for remodeling. New interior comes with nasty attitudes, apparently.
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October 2021 by Tiffany Henry
Love love LOVE bath and body works in hinesville and pooler. The one in hinesville , the associates know me by name. I don’t know if that’s a good thing because their customer service skills are on point, or bad because it means I spend way too much money in there. Either way, they deserve a raise !
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August 2021 by Ramahalah Coprick
Nice service and great deals
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June 2021 by BUBBLE G
The lady with the braids was extremely rude. My mother simply had a question about the different pricing of items in store vs. online for the semi-annual sale and she made it seem like she had a huge problem about us asking.
