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February 2024 by Bill C.
Seems they can't take phone calls or if you go there understand basic English language told them not to worry about a prescription that I took to Wallgreens (by the way they take phone calls and check up on you) two months latter they filled it and got paid for it. Walgreens tride and after research that's what we found out. DON'T use CVS Hinesville go to Midway.or ludowici pharmacy they take tricare!!!!
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February 2024 by Barbara Wolf
Bad pharmacy service
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February 2024 by Amaryillis Miller-Williams
The information I'm sharing about the CVS pharmacy services I received at this location occured on Friday, January 26, 2024 around the time 7:50 p.m. with their pharmacist named Sam (she wouldn't give her last name up when I asked because she didn't want her behavior REPORTED to her GENERAL MANAGER/SUPERVISOR)..I'm a veteran that was sick with a very bad cold that was picking my medication up that was prescribed from St. Joseph's Urgent Care Hinesville, Georgia.This pharmacist named Sam when I inquired about my prescribed medication hands me over the counter medicine. I stated to her I have Tricare insurance (retired insurance for qualified veterans), & I served my country in the military to have the best coverage outside possible and I always had my prescriptions covered at this location for the last couple of years with no problems. I also stated to Sam I have Tricare insurance what's going on with my prescription. She stated I'm handing you over the counter medications (mind she never stated why she handed me over the counter CVS generic brand medications).Well I called SJUC to speak to the Nurse Practitioner, I placed the call on speaker for me and the CVS Pharmacist Sam could hear the conversation at the same time. This pharmacist Sam would not even talk to SJUC Nurse Practitioner about which prescribed medication Tricare would cover AT ALL!!! Sam walked away from the phone call with her RUDE, NASTY & UNPROFESSIONAL SELF as the Nurse Practitioner tried talking to her about the prescription medications that they electronically sent to CVS for me that Tricare insurance would cover!!! She was VERY rude and VERY nasty to me as a VETERAN & I didn't deserve that!!!!!Sam tells me to leave the store CVS after one of her co-workers asked me about the encounter. I stateded to this young man I called your pharmacist out because she has no idea what the veterans go through & I didn't deserve her customer services treatment. I did complain to a store manager on my way leaving out (she apologized for Sam's unbecoming rude behavior) of the pharmacist behavior and she kindly stated for me to contact this other pharmacist to speak/ file a complaint the next Monday following.Sam should NOT be working at CVS with the general public especially our veterans who served this country VOLUNTEERELY!!!!!! We don't deserve this type of treatment from no one!! If it wasn't for THE MILITARY protecting and covering the U.S. Sam would be out a JOB & not WORKING at all!!!!!!!!!!!!!!!!I hope Sam's boss sees this review and puts her back in CUSTOMER SERVICES TRAINING with the GENERAL PUBLIC because she needs it ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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January 2024 by Kelly
Horrible experience. ER dr sent meds to be filled. Went the first time and was told to come back in an hour and a half. When I returned, they told me they didn’t have it filled and couldn’t tell me when it would be filled. An extremely frustrating interaction with this company. And the girl working at the drive-through window should be working where they don’t interact with customers. Very rude.
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January 2024 by Audrey Torres
Nissha the manger couldn't have been ruiner.. today 1-15-2024...what a terrible attitude that came from nowhere...if your having a bad day...try and keep it to yourself or if you don't like your job ..go get another...we were here to be pleasant
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January 2024 by Stephen Poindexter
This pharmacy is truely horrible. The associates act like they are there as part of a court order and want to make it your problem. They don’t fill prescriptions by the time they tell you. Slow, rude, bad service.
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January 2024 by Rosita Rosas
CVS is always a great place to get items you already know this chain store carries. This specific store has never given me any issues but I would say that I hardly see employees. I only ever see one and when I went on Christmas Day I just saw 2 at the register
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December 2023 by Corbin Monge
My perefription has been processing for over a week and they partially filled it, but still don't have a crucial medication I need. What kind of pharmacy doesn't have the correct medications? I'm not without my meds because this pharmacy operates poorly. This is the second time in a row this has happened.Also If you're in need of the pharmacy be sure to bring a chair, even if you're next in line you might be waiting 20 minutes (like I've done several times) to talk to someone. Hopefully they have what you need when you get here.
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November 2023 by Jason Johnson
Customer service is average at best and it seems staff is not clear on policies. Ask do you have the PCR, told yes. Asked if they accept insurance for COVID test, told yes. Was directed to schedule on a website then go to drive thru. At drive asked for PCR test told, we don’t have that test. Asked do they accept TRICARE insure, told yes. 2 days later my account is charged. Call CVS get directed to a corporate number and ensure they will correct it. Called corporate where I was informed online scheduling does not accept insurance. They can’t help me. NEVER AGAIN will I use a CVS for any thing. This is THIRD time I’ve encounter deceitful service from CVS.
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November 2023 by Allie G
Pharmacy tech rude and pharmacist acting like he don't know. Hinesville, GA location.
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November 2023 by Mrs. Samuels
The worst pharmacy ever needs to be shutdown immediately for they have a lawsuit on their hands
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October 2023 by Jerri Mitchell-Berry
I telephoned the pharmacy section at this Hinesville, GA location, store #6596, regarding the receipt of a prescription. I was placed on hold for more than 40 minutes. I drove 25 minutes to the facility while on hold to learn that my prescription had not been received. However, when I arrived, there were 2 patrons in line and personnel cordially socializing while my call remained on hold. The tech looked at their phone and saw the pending call(s). I spoke with the pharmacy manager, Sam, who informed me that “this facility is extremely busy, and priority is given to customers in-store, not on the phone. Furthermore, corporate instructed her to follow this process.” This is clearly poor, unprofessional customer service with a blatant lack of empathy for customers.
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October 2023 by Kimberly Wilkerson
honestly deserves 0 stars, Diana in the pharmacy is rude and unhelpful. long wait times and most of the time prescriptions are not ready when promised.
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October 2023 by Dakota Miller
Literally the worst pharmacy I’ve ever had to deal with. Messing around and not filling my wife’s prescriptions (for her painful and horridly swollen gums/face) after 3 hours of being told they’d be ready in “about 40 minutes”. Not to even get started on how worthless their communication was/is to filling my sons medication. Terrible customer service. I wish I could rate it negative stars.
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September 2023 by A. E.
Worst pharmacy I've ever been too!!!!!!