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February 2024 by Andrew C
The store doesn’t have actual cashiers they just use self checkouts. Please bring back the actual cashiers. We like human interaction not a computer interaction. If you bring back the cashiers I’ll change my rating.
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February 2024 by molbro roberts
Very friendly staff very clean store great produce
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February 2024 by Donna Marlow
Kroger Pharmacy is always polite
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February 2024 by Hunter-Brooke Cupp
Worst customer service I've ever experienced. I have only visited this location twice. The first time the cashier got mad at me when I told her she had accidentally rang up my chicken with the person in front of me food, she told me I should have separated it and threw the (leaking) package of raw chicken onto my child's hot wheels i was buying him. Fast forward to yesterday, a few months after my first initial terrible visit. I ordered a birthday cake only to pick it up and it not being what I ordered. It looked like a child created the cake. I stressed my disappointment and was told she could make me a new one in 15 minutes. After we went back and forth about what I had actually ordered, I agreed and had to wait in store for 1 hours and 13 minutes for my new cake. Then I was offered 50% off said cake and when I got to checkout it was priced as 11.99, the original was 16.99. Will not be back!
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November 2023 by Patricia Will
I will never again shopp at Kroger as long as I live. Today, I was racially profiled at the self-check out.I had my phone in my hand and the clerk check my phone and searched all my bags. I was so embarrassed during this process. The clerk just look thru all my scanned item randomly, not really looking for any specific item(s). Very unprofessional act taken today (Nov 25, 2023). I know review along with many other complaints will not get noticed and these actions will continue, I just wanted to add to the record that Kroger in Hinesville will racially profile people of color.
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November 2023 by Toinette Dennard
Unprofessional not all staff. The staff should have a meeting on customer service skills because it is very poor. When u walk in most of the time they do not welcome and/or thank customers for coming, some don’t even say “have a good day”. The Kroger gas station staff are very professional. It’s only one guy that’s always looking like he don’t wanna do his job. ??♀️
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November 2023 by Mark Eriquezzo
We recently neglected grocery shopping for a few weeks since we were out of town, and pleasantly I had a wonderful experience I had to share! The dream team that helped my family along our shopping escapade consisted of Alijah, Jerome, and Tristan. Together this team of varying ages and roles we would go through the register on a busy Wednesday afternoon with ease and over $600 cart. I began to notice the differences immediately from this experience and others when I was unloading my cart to checkout and Jerome had already retrieved another cart for us to load because he knew the counter space would overcrowd quickly. I noticed new information regarding points which Alijah addressed for me at the end of checkout and was very thorough and attentive to the checkout process. Jerome would assist our lanes baggage and cart control for the building. With all the other people and moving pieces it was pleasant to see everyone working cohesively to the end result and an expedient, efficient, customer friendly checkout. Thank you Kroger if Hinesville and especially the dream team that assisted us today! Due to the attention of the staff the bagged items all survived loading and transport which is just another thing that set you apart from many other experiences our family of 5 sometimes experiences when shopping.
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November 2023 by Bob Beaver
Best grocery store in town. With membership card you get food and gas discounts based on purchase history. Never as crowded as Walmart.
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September 2023 by Angela Amey
The shelves were definitely not stocked. It was not a lot to choose from. They need to add hand scanners to self checkout.
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August 2023 by Peter M.
Online ordering support is horrible. A huge tip got on my order somehow and I immediately called to ask for it to be removed. I went through 4 different customer service people and yes, even spoke to a supervisor. Hard to believe...they would rather loose a customer than remove that tip. I have been shopping and getting deliveries from Krogers for years. I offered them to remove that tip or loose a customer. Kristin-supervisor-chose to loose a customer. So be it. Plus....We're getting a Publix!!!!!
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August 2023 by Jenny R.
This Kroger needs to get a health inspection asap. The fruit is old and has flies all over it. The salads are brown and the cucumbers completely old. The workers ignore you and avoid you at all costs. Never returning to this location. If I could give it zero stars I would.
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July 2023 by HJ Cox
It's not a big grocery store compared to other grocery stores, and the inside is a bit dark but there is a plenty of fresh products and there is also a seafood section(not big though) which I like. The staff are friendly and helpful. Especially, the young man with dark brown hair was really kind and his smile was so cute.
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July 2023 by Mobbie Roberts
Very good service. Always bright and clean. Great produce
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May 2023 by m
Today was the fifth time this year the deli department has given me the wrong meat/cheese.
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February 2023 by Janett McCampbell
Don't get gas at the Hinesville Kroger Gas Station. They put a $150 hold on my account for the past 4 days for $63 gas purchase. The $63 cleared my account 2 days ago already.
