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February 2024 by Lauren Priest
Do yourself a favor and do not use their online pickup. I came in today to pickup an order. I was the only person in line and there were 3 women and 1 man standing behind the counter. None of them asked me if I needed help. I stood there for 10 minutes before a very overwhelmed employee came to help me. You could tell she was very stressed. Terrible customer service. I understand if it was busy, however, when it is obviously slow and there are multiple employees standing around not helping you it is quite annoying.
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February 2024 by John T
Absolutely NO customer service from Lowes in Hinesville after purchasing a damaged Oklahoma Joe's smoker.This smoker is as USELESS as the Hinesville manager. After purchase, I assembled the smoker only to find out the lid will not close flush. So every bit of smoke easily escapes. I started first calling Lowe's in Hinesville 3 different times. They would not exchange or refund my money. As I said, the manager is useless, wouldn't even return my calls. I contacted Oklahoma Joe's and they sent me a new lid which was even a worse fit then the first one. Now their grand plan is to send me a gasket that I'm sure will last with 350 degree's burning on it. I had no idea I was going to have to rebuild the smoker when I bought it. I have a $350.00 grill not a smoker. I'm done with Lowes and I'm done with Oklahoma Joe's.
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February 2024 by John T.
Absolutely NO customer service from Lowes in Hinesville after purchasing a damaged Oklahoma Joe's smoker. This smoker is as USELESS as the Hinesville manager. After purchase, I assembled the smoker only to find out the lid will not close flush. So every bit of smoke easily escapes. I started first calling Lowe's in Hinesville 3 different times. They would not exchange or refund my money. As I said, the manager is useless, wouldn't even return my calls. I contacted Oklahoma Joe's and they sent me a new lid which was even a worse fit then the first one. Now their grand plan is to send me a gasket that I'm sure will last with 350 degree's burning on it. I had no idea I was going to have to rebuild the smoker when I bought it. I have a $350.00 grill not a smoker. I'm done with Lowes and I'm done with Oklahoma Joe's.
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February 2024 by Wesley Burkes
Nice shopping atmosphere,helpful service people and lot's of exercise while walking around the store cause it's spool large??
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February 2024 by Rodney Fuller
It was a good morning for helpfulness
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February 2024 by Michael D
Big kids toy store!!! Love it!!!M
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February 2024 by William Vanderhoff
Great store for home improvement products
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February 2024 by Catherine Powell
The worst customer service. They act as if they are doing me s favor
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January 2024 by Tyler Durdeded
The pro desk employees and team members were great to work with and we're extremely helpful.
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January 2024 by Melanie Golden
Clean and well stocked home improvement store. I could get lost for hours here just looking around. The associates are very helpful and friendly at this location and they have plenty of them walking around and available to help or answer questions. They're very knowledgeable, speaking for the ones I've interacted with anyway.
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January 2024 by Krspyleg Transport LLC
They always have the items in stock that I need
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January 2024 by James Ferry
It's a Lowes. From the Lowes I have visited in the past, this one is really tough to find someone to talk to. You literally have to hunt down staff for help. When I go to Lowes I am not hunting, I am shopping and there should be enough staff to help. This particular Lowes always seems short staffed.
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January 2024 by Jeffrey
Garbage customer service lady at returns desk (black bun) did not get her name, Said she was the manager, but yet brought another lady over who was just as snarky and rude after I asked to speak to a supervisor, they talked between themselves before even approaching me and obviously already agreed to stick to their story of not taking the return. They will refuse to accept a return because they are obviously on a power trip. They sold us a faulty item and decided to say the item was defective and not sellable (well no damn kidding thats why we don't want to keep it, because you sold us garbage. We had receipt in hand and never used this item. I will be taking this higher but seriously if you need to feel important get a better job We planned on spending quite a bit here for a new deep freezer but they can forget us ever shopping here again. what a joke..
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January 2024 by Lucky charm
Terrible. Needed to find two bolts. P.A. for associate to help on isle 3 was announced over the big speaker 4 times. No one showed up. So I made it a decision to put the other items back and go a hour and half to savannah to homedepot and get what I needed. I will not be going back to poor service lowes again.
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January 2024 by Meaghan Johnson
Smaller Lowe’s but friendly staff
