AMC Hiram 14 offers premium amenities like spacious rocking seats, luxury recliners, and premium formats including IMAX, Dolby Cinema, and Prime at AMC. However, customer experiences are mixed. Several reviews cite significant issues with maintenance and cleanliness, describing the theater as not clean, poorly cared for, and littered with spills from previous showings. Climate control is also a repeated problem, with the theater described as always hot, making the experience miserable. Technical failures during screenings have occurred, including a shaky screen, non-functional 3D, and the picture going completely blank multiple times. While one instance noted great customer service where a manager replaced tickets due to a disturbance, other guests reported no offers of refunds or restarts after major technical problems. Staffing and training are also concerns, with reports of poor training and being understaffed during peak times, such as only one person at the ticket booth on a Friday night. While the theater is considered fine for last-minute and nearby outings, and some appreciate the pricing, these operational and maintenance issues detract from the experience.
The food lines were very slow. Understaffed but over a nice and clean theatre
August 2024
The people were great thank you. I got a ticket online but it gave me the wrong time so I went up there in the afternoon before the evening show and they switched it out for me. Thanks again Twisters was a great family movie.
August 2024
Not the cleanest. My biggest issue is that it’s always hot every time I go. I’ve literally sweated during movies at this theater and it makes me not want to come back because it makes it miserable.
