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March 2024 by Alicia Taylor
Great customer service
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February 2024 by Susan Garcia
Greg was very thorough and explained all my cars needs in detail. Exceeded expectations!
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February 2024 by Melody Tipton
I have been going here since I was a teenager and they have never Let me down!...great service!..
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February 2024 by Joel Kroese
They took care of me in an urgent situation. Much appreciated
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February 2024 by Ronisha Payne
Greg was great when I came in with my flat tire. George explained that it couldn’t be plugged but gave me great info on my tire. The prices are fair even though it could be a few dollars less. Great service though. Thanks George and Greg! Thanks Firestone!
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February 2024 by Antonio Williams
This location is the best in Ga that i have been to. Cedric who took care of me was great and they got my car in and out in no time.
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February 2024 by Marshall Winters
I rolled in a little before 7pm and my car, previously owned by my mom who passed away 01/01/24 was overheating. Greg had Garrett put coolant in but the coolant was pouring out. Greg gave me a ride home 9.5 miles away. I am leaving the car here for a diagnostic. Greg went above and beyond. I give him the highest recommendation can give. Your location here in Hiram is in excellent hands.
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February 2024 by Muneeb aslam
Even though you make it on time on your appointment, you will still need to wait because up got 5 walk-ins on front of you which they seem to prefer over appointments.When you make appointments and tell them whatever time, they will ask you to come in exactly that same time without asking you for any details of you or your car.I won't be going to this place anymore
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February 2024 by K Wright
Very professional and educate people about when to do car services.
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February 2024 by Eva Loga
Greg, Sam and not sure the guy who changed my tires are super awesome! Will definitely use them for now on.
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February 2024 by Dallas Caldwell
While it wasn’t good news for my vehicle, Andres kept me informed and went out of his way to help in any way he could, even calling the rental car for us. Greg was incredibly friendly and kept us well taken care of while we were waiting.
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February 2024 by Martha Jennings
I had an amazing experience at Firestone in Hiram! Andres customer service is top notch!!!He even informed me about concerns that I was unaware of on my SUV.I will never go to the dealership again.For all your maintenance and car repairs I highly suggest you go to Firestone in Hiram?
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February 2024 by Wes Nathaniel
Very professional! The guys KNOW job and are very efficient!
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February 2024 by JT Hall
The service was good as usual except, Tue rotations are supposed to be free, according to FIRESTONE'S policy. They ask you that in every online survey you get after your service, although now that I think about it, I didn't get a survey for the first time ever. When I asked about the tire rotation, the service advisor(kinda heavy set, Latino brother with the beard) he said they only rotate tires if you got the tires from Firestone. I've NEVER heard that before and I've been coming to Firestone for YEARS. The same car, I brought in for the last service and the tire rotation was free, as it's been for forever. And I found it strange that I never got the online survey that I've been getting after EVERY VISIT. Just make it clear in your policies, or get everybody on the same page Firestone!
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December 2023 by Echo Moore
I set up an appointment for my teenager to get his oil changed with the $29.99 coupon. They ended up charging him over $154. It should not have been over $40-$50 with 1 extra quart of oil. They took advantage of my son and then manager tried to tell me I don’t know what I’m talking about that his vehicle can only have full synthetic oil. That is b.s. He drives a 2014 Toyota Tundra. Horrible customer service at that store.
