Old Navy is a family-friendly apparel and accessories brand that offers a wide range of clothing options, including jeans available in 180 sizes, cozy fleece, and popular activewear. Customers appreciate the store's commitment to quality and style, as well as the fun shopping experience it provides. The Hiram location stands out for its exceptional customer service, with staff members like Victoria and Cat receiving high praise for their kindness and helpfulness. Victoria's excellent service and Cat's accommodating nature, especially towards customers with special needs, have left a lasting impression on shoppers. Cat's effort to assist a customer recovering from back surgery exemplifies the store's dedication to customer satisfaction. Additionally, another staff member, Sea, demonstrated outstanding service by proactively preparing options for a customer in need of shoes for a special event, ensuring a smooth shopping experience. The store is well-organized with a good selection of items, and while the staff is friendly and personable, some customers have noted the need for more assistance at the registers during busy times. Overall, the Hiram Old Navy location is recognized for its great staff, organized layout, and impressive prices, making it a preferred shopping destination for many.
Always helpful, courteous, Customer service at this location.
August 2025
They were very busy but the cashier was friendly and helpful
August 2025
I wanted to shout out to Victoria! We had a great experience with her EXCELLENT customer service and the kindness she provided to us. She was very helpful to both myself and girls while shopping in the store. I will definitely be back to this location because of her. Thank you!!
