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March 2024 by Kelsee House
Amazing, fast, and a forever customer ?
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March 2024 by Robert Bates
Great staff and looking out for the customer.
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March 2024 by Rachel
Pep Boys off Jimmy Lee ? amazing folks!!! They are the best!! Come here you won’t be let down!
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March 2024 by Mavis Smith
Very efficient
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March 2024 by Kacie Ignacio
Pep boys in Hiram always does a great job! Wouldn’t go anywhere else. Will and James are the best!
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December 2023 by David King
Rating the service received as excellent because there were no issues, transportation was provided back to my home and return to pick up the vehicle and friendly and curtesy employees.
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December 2023 by Georgina Davis
Took my car there because check engine light was flashing. I was told my engine needed to be replaced and it would run me between $3,000-$8,000. I went somewhere else for a second opinion to find out my car DIDN'T need an engine replacement. I will never go back to them nor will I recommend them. BUYER BEWARE THEY WILL TRY TO ROB YOU BLIND!
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December 2023 by Bradley T
I’m sad to leave this bad review because the employees inside seemed nice. I came in today because I had made an appointment online for an alignment a few days ago. When I came in, they informed me that their alignment machine was down but that they could try to reset it. They said it would take 10 minutes, so I went to the waiting area where I waited for a little while before I finally went to the counter and asked for an update. I’m just frustrated that they didn’t call me ahead of time to tell me that they wouldn’t be able to do my alignment, since I had an appointment already. I wasted over an hour driving there and back. Just disappointed
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November 2023 by Larry Richardson
I took a fleet vehicle in for service, here is my experience. Front end take in was hospitable and welcoming. They performed many services and I picked it up a couple of days later.Tires were replaced and alignment performed. Now steering wheel shakes at speeds over 70 and pulls left.They replaced the shocks and left the bushings off the rear. Lost a hub cap, first one in 150k miles. Brakes work fine. Plugs seem fine, check engine light has come on twice since, but goes back off in a day or two.
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November 2023 by Deb Sokolick
We drive further to get service at the Hiram location. Love all the guys there, always so friendly and helpful and no matter how busy they are they always take the time to answer any questions or concerns we may have. Great crew there!!!! Shout out to Robbie and James!!!
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November 2023 by Fg74hb
THIEVES!!!! CUSTOMERS BEWARE!!!I took my company van there last Saturday and was not able to remove my personal tools and items from the back of van. The guy there NO NAMES, stated my tools and stuff is safe. That his job is more important than tools. So, I trusted him at his word. Come Monday, my company rented me a truck, so when I went to get my tools, a whole bag of tools was gone. They even took my battery packs off of my drills and left the drills, except they did take a brand new hammer drill. My battery packs have my initials FG, if any of you see these, do the right thing. They even stole my metal detector, which my wife bought for me for my bday 2 years ago. Police are involved now, and I hope people read this and stay away. I'm not stopping here. Van was locked when I left it, locked 2 days later, no signs of break in. You had my keys. CUSTOMERS BEWARE
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October 2023 by Jimmy Williams
Great service!!! The two guys working today just made me a loyal customer to this location. They take care of business.
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October 2023 by tammy battle
If I could give a negative star I would. My husband took our truck in for a tire replacement. While waiting for service one of the staff member was backing out and hit my truck. My first mistake was I didn't file a police report and now I wish I would have. These people have been giving us the run around and making promises after promises that they would take care of everything. We have been promised call backs.. No call back and this is after leaving messages and stopping by store to get an updated status. my next step is to take them to small claim court. My advice to everyone, never trust anyone's word. we live in a different time and honesty and your word means nothing. So now I have to fight to get them to just do the right thing.
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September 2023 by Jordan King
I recently brought my vehicle in for diagnostic due to a check engine light (Large EVAP Leak). I’m in full belief that I just wasted $100 on that diagnostic.Rather than preforming an accurate smoke test on the system, they told me that I needed to replace all the “standard” parts. Gas cap, solenoid, valve, charcoal canister. They quoted me $800 for the repair.I informed them that 3 of those 4 items I had already replaced myself…. They then blamed the problem on a part defect.I took it somewhere else for a 2nd opinion (after replacing the 4th item myself which didn’t solve the problem) and they were able to find the part causing the issue.That being said, the employees were friendly. But I believe they are more likely to just start replacing parts instead of preforming accurate diagnostics.
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August 2023 by alexus smith
I took My car to get a simple oil change. They didn’t even tell me my car was ready even though I in the place for 2 and half hours. I asked Why did no one tell me my car was ready and the man at the desk told me because he saw me outside talking he didn’t want to ruin me flirting with someone. I took My car home and the next when i went outside i noticed oil leaking so I took the car back and at first they told me my oil plug needed to be changed so they changed it. Then give minutes later they told me oil pan had a crack in it. I asked why did no one tell me it was cracked yesterday the guy behind the desk reason was because no one noticed. I told Him my car never leaked oil before i came here. So he said we can show you the crack. He said the old plug was big which it why it covered the crack which is not true because i took pictures.
