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March 2025 by Kenneth Roach
Someone explained to me when you're at the PNC Bank and some scammer gets into your account and uses the zelle the bank tells you they're not responsible isn't the bank supposed to be protecting you my sister out 500 dollars just because the bank don't want to accept responsibility
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January 2025 by Dawn Hudson
PNC bank has amazing rates on currency exchange if you are traveling out of the country and have an account, you are able to preorder bills. Their app is excellent and you can easily set up account reminders and notifications which work seamlessly between the app and online banking along with your email and cell phone. In addition, at the Hiram location -both Megan and Shanda are kind, supportive and knowledgable about all the account details and were able to suggest a new credit card (which I very rarely open new ones) with no fees and excellent benefits that I will now be using this card as my main card for purchases due to the rewards! I'm sure others at this location are also friendly based on my time at the branch and their interaction with each other. Thanks for your customer service!
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July 2024 by tammy barr
They have cut back on staff at the Hiram branch it is ridiculous. Going to drive thur, and you have to wait for them to take care everyone on the inside first. Plus,they are not open on Saturday.
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July 2023 by CD Costello
I have ask you people to fix a issue with a credit card that you never approved me for and now you do not want to take the time to file a fraud report ! I don’t care how big that card gets , I’m not paying for something I don’t have so deal with it ! I will not pay!!!! LISTEN ::: I WILL NOT PAY FOR A CREDIT CARD THAT IS NOT MINE ! And I’m not charging anything because. I DONT HAVE THE CARD !!!!
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April 2023 by Lakee Williams
Horrible customer service I called in reference to a disbute on my account the representative sent me to customer service over seas the call was Horrible never resolved. I called back to the Branch asking to speak with a Supervisor I was denied they said give me your number they will call you back. I said what is the procedure to close my accounts out they said come into the bank and your money will have to go on a cashiers check. Like take my cash but give me a check. Never again I'm literally in tears smh
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April 2023 by B
I have been with PNC for 10+ years and I love this location. Everyone is so nice and helpful. The ATM used to be broken all the time, but I think they got it fixed for good.
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June 2022 by Dan Strebig
Debbie has been wonderful working with us to get set up as we transition to the USA.
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December 2021 by Arieanna lattimore
Someone honestly should report the whole bank , how they speak to customers . A women a name Janice have the most smartest mouth ever . Everyone in the building need to know there job , there are associates picking up the phone giving wrong information, after i asked her about how a process work with a card she put me on hold and hang up after awhile .
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March 2020 by Love
Came to the drive thru today and the light came on at 903am. Don't you open at 9am? Geesh
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January 2020 by calie H
Debbie is amazing and makes sure if I need something done, it’s done. I’ve had several problems with PNC in general (mainly customer service). So, Debbie is always the one to fix the error. Love them!
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November 2019 by Nikki Hobbs
The PNC in Hiram Ga is the most unprofessional atmosphere I have every experience. They try to code talk about your account to other employees like you don’t know what their talking about and their always giving you a hard time about your money! The whole staff needs to be replaced, and new staff should be trainings by another location! This is the only PNC bank I hate! I will NEVER visit this branch again!
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October 2019 by Robert King
The people in side the branch are great and very helpful. However, I use the ATM more often than the tellers as I work in the service industry and hold odd hours. I've never been able to make an ATM transaction at this branch. I've tried using it 3 times over the last few months. 1st time it was completely out of service, the next it was out of money, than today It was not allowing deposits. I'm done trying to use this branch which is too bad because it's the only location remotely close to home. May have to switch to a more convenient bank.
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August 2019 by Starry_Puddles
I recently got a phone interview and the lady was blatantly satirizing me for how I answered each question.It was highly discouraging, and I will never look into working at PNC due to their lack of proffesionalism.
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July 2019 by Josh Singleton
Great place and always very helpful !!!
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April 2019 by Nelson BUT
The service at this bank is awesome. Debbie and Ashley are wonderful.
