-
October 2024 by Stephanie Greene
I have never had a problem with this testing site before today. I’m not sure if it was because it was becoming busy but the young lady Hayden Purchase lacked professionalism today when I declined to sign the specimen cup with that dirty pen in the bathroom that every other customer had used with unwashed hands. I asked if I could use my own they said no then brings hand sanitizer. I still declined the use of the pen that has been used by other people with unwashed hands (I’m a nurse IYKYK if you don’t idc). Hayden Purchase began to get irritated with me and me with her and proceeds to tell me not to yell as my tone is the same as his or hers idk at this point. The only difference is I was forward and firm and they were condescending (nice/nasty). He’s ringing his neck and using his hands gesturing at me and I advised them to remain professional even if it appeared the customer may not be. They proceeded to say “well I’m not a nurse I don’t know that”. I then said you don’t have to be a nurse to be professional and handle yourself better than this. I eventually asked for a glove and he gave it to me. Hayden left out of the bathroom saying “that’s all you had to say, you can ask for one, that’s all you had to say”. Who does all of this sassiness with a customer? I initialed the cup and proceeded to the outside area. I asked for the owners information and this other lady (not owner) comes out looking. I’m not sure what the purpose was for she wasn’t needed. He was no threat to me nor I to him. Anywho…I understand everything needing to be done in the bathroom, I totally get it but my suggestion is to have a clean pen cup and a dirty pen cup and continue to clean throughout the day. Understanding everybody isn’t going for touching other people bodily fluids, I don’t care if I am washing immediately after touching it. If you are protecting your hands with a glove what make you think I want to use a pen where someone has wiped their vagina or held their penis with before washing? To not understand is wild to me. Please do better with customer service Hayden, Misty talk to them it’s making your business look bad the rating is already 3 something stars. I have NEVER EVER had an issue with this place before today. It’s always been in and out and a very pleasant experience. I will never come back as long as Hayden Purchase is employed with that attitude. I tried calling Misty Boynton Gann before writing this review. She didn’t answer so here we are.
-
July 2024 by Emmett Shead Jr.
I would like the OWNER of the company to contact me regarding an encounter in their office
-
February 2024 by Edwin Jones
The staff was very courteous and polite and knowledgeable about the safety precautions of doing my drug test
-
January 2024 by EatLead 6000
Simple and Quick was in and out less than 10mins great service
-
November 2023 by Me
The owner of this place is amazing, they go above & beyond for their customers.
-
November 2023 by Heather S
Great experience! Highly recommended!
-
October 2023 by ANTHONY RILEY
great and quick
-
September 2023 by Bev & Ed
Thank you for all of your services, the staff here is extremely nice and we will use this service again, highly recommend staff
-
July 2023 by Chris
The owner of this place is amazing, they go above & beyond for their customers.
-
March 2023 by Hye K
Great place!
-
January 2023 by Nikita Saul
Great staff and manager. I worked with them in the past and will use again in the future if need be.
-
December 2022 by Heather Swihart
Great experience! Highly recommended!
-
November 2022 by Robbert Young
I went and was helped immediately very quick service
-
March 2022 by Christina Thomas
I had a great experience! They made me feel comfortable and very pleasant. Ms. Helen was very nice.
-
March 2022 by Fogarty Trucking
Awesome service. Quick and easy. Thanks!
