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August 2023 by Alma Castañeda
Excellent service Sunday 11 in the morning they told me between 2 to 6 and it was there before 2. Thanks to Juan for his attention
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March 2023 by Howard berkowitz
Good old Sam,'s . Great
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December 2022 by Steven B.
I've been a member for 20 +Years with Sam's Clubs went to Hiram Ga location a couple weeks ago my membership had expired the nice lady at the register up dated me added a card for my daughter got me a discount on my purchase for that day then we wanted to go a couple weeks later did our shopping had two full carts went to check told the lady didn't have new cards but had my old one amd the bill I just had paid she said I had to have a valid card to purchase I said I don't have them yet ?? Just want to pay and leave at this point she said I see you have been a member 20+ years but your card is expired we can't sell you anything?? Are you freaking kidding me that is Sam's policy it's unbelievable I come in with an expired card but my stuff then I come in with an updated account but because I don't have card I'm SOL.. I've called store several times the phone just rings and rings I say ok put my 1,000 $ worth of stuff back on the shelf I'll go to Cosco
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December 2022 by Lorraine S.
We went to the sams club Gas station and after we parked the gas station attendant decided to reset the machine after we parked and told us that it would be a 15 minute restart. Instead of putting a cone down and letting other people know first. A few other cars had to get out of the line because of it and he acted like he could care less. The customer service at this station is undeniably horrible. Do better.
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November 2022 by Pamela Callaway
Just wanted to let u know, all black people don’t steal. Went to this location about a week ago for a pick up order. Had my license and my confirmation email. I sat in the pick up section while I was waiting for the app to download so I could check in. As I was waiting, I watched the employees give everyone their orders and told them to have a nice day. Once the app was done downloading, I checked in. When they got to me, they said ‘ur ok today but moving forward, my manager
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July 2022 by Cindy D Thompson
Customer Service is great
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June 2022 by Kevin Campbell
Selection is less than it used to be, but they had stock and prices are still good
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June 2022 by Ciara J.
If I could give zero stars I would. I have called the store as of 8 times (as of today) and was hung up all 8. One person from member services picked up the phone, made a store announcement then hung up as I'm steady yelling "helloooo" I called back the 7th time, someone answered and I immediately asked to speak to a manager and now I have currently been on hold for 13 minutes and counting smh. Worst customer service ever
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March 2022 by Pamela Ganoe Blackwood
Love to shop and buy gas at Sam’s
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December 2021 by Ann C.
I know, people seem to either be either for Costco or Sam's Club. I've been to both, and while they have similar products, I've always preferred the experience at Sam's. They carry products that I enjoy, there's always somebody to ask for help if I need them, and I love their meat and seafood department. So much to choose from on a regular basis. Their rotisserie chickens are epic. And anything from the bakery, especially the birthday cakes, are delicious. The membership process is really easy too. And, they have an optical and tire department. Lots of services under one roof. Go check it out!
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September 2021 by Anthony Z.
I recently visited Sam's Club to purchase a few things. My membership card had issues at the register where a supervisor took over. At that point it took a turn for the worse. She explained to me my membership was expired despite me purchasing the 12 month membership in December of 2020. I was willing to go to customer service to correct it but she said they couldn't fix it and would just send them back to her. She then said I purchased a 9 month membership that expired on 9/20 BUT IT WAS 9/18. Constantly she insisted I had to purchase a new membership. Since my wife and 2 year old was with me I didn't want to make a scene. Seeing she said she was a supervisor I guess they get bonuses for every membership they sell since she was talking in circles. The supervisor of that Sam's Club should be reprimanded and retrained. The best thing about Sam's Club Hiram is that there is a new Costco nearby that treats their customers better. I'll never go back to Sam's Club after this incident.
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September 2021 by Anthony Ziegler
I recently visited Sam’s Club to purchase a few things. My membership card had issues at the register where a supervisor took over. At that point it took a turn for the worse. She explained to me my membership was expired despite me purchasing the 12 month membership in December of 2020. I was willing to go to customer service to correct it but she said they couldn’t fix it and would just send them back to her. She then said I purchased a 9 month membership that expired on 9/
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August 2021 by Daralynn L.
What I hate about this leave the most is the fact they ask to see your membership card when entering the store . Wait ! Befits you think I'm crazy . Have you ever wanted to look around to see if you even wanted to be a member ? I'll tell you , if I could have looked around I wouldn't have signed up . If I'm going to buy something that's when I need a membership. There's not much here compared to other locations . Compare this location to the Woodstock location. It's like day and night . Next, why is it that self checkout is card payment only ? Why ? For crying out loud , I have to stand in long lines with two items in my hands because of this policy ,
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July 2021 by Jacquelyn Phillips
Alex was very professional and helpful! Thank you to the entire team at Sam's Club Tire & Battery
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July 2021 by Rachel Summerlin
Terrible Service. Store has really gone down!
