Sephora at Kohl's in Hiram offers a welcoming beauty destination with a wide selection of up to 125 brands for makeup, skincare, hair, and fragrance, including popular names like Rare Beauty, Sol De Janeiro, and Charlotte Tilbury. Customers appreciate the friendly and helpful staff, especially mentioning associates like Maddy, Morgan Robertson, and Ashley, who take the time to assist with product selection and provide personalized advice. Morgan Robertson, in particular, is praised for her professionalism, detailed knowledge, and going above and beyond to help customers find the right products for their skin type, making the shopping experience enjoyable for both parents and their children. However, some reviews note inconsistent customer service, with initial experiences of unhelpful staff or lack of assistance, sometimes directing customers to other stores. Despite these issues, many customers feel satisfied when they receive attentive help, and they express intentions to return for future purchases. Overall, Sephora at Kohl's in Hiram is seen as a store with a good product selection and staff members who can provide valuable beauty guidance, making it a positive place for beauty shopping.
The staff was so kind and helpful! Everything is always stocked and organize so nicely!
April 2025
Staff always has positive energy and vibes , a middle age lady that works there with short hair literally always having a positive attitude! (She needs an raiseeee) I come here often and they make it very easy to shop and give recommendations
February 2024
Sephora, at Hiram, needs help with customer service training.There was a wonderful, helpfulwoman at Christmas-but have not seen her since. The staff tends to be rude and unavailable to help.
