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March 2024 by Xavier Cruz
I asked the employee to surprise me with a drink that has coconut milk, they gave me a black coffee. It was White guy around 06:40am 03/17/2024. I want my tip back, how could you put in so little effort that you just put black coffee in. I guess I was surprised by the lack of effort.
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March 2024 by Precious Thaggard
My iced brown sugar oatmilk espresso was not flavorful like it would be when I order it from other locations. Rather watery. I don’t know why I keep coming, considering I’m serious about my coffee and my drinks aren’t very tasty when I go to this location. The barista at the window handed me my drinks and didn’t say have a good day or anything. I attempted to ask for a straw but she walked away and took the next order. I thought maybe she didn’t hear me but of course she heard me because after she took the next order, she rolled her eyes and brought a straw to the window. She basically just made me wait like I was bothering her. My mom and daughter were in the car like ummm okay. I was like wow that was rude so I called and let a manager know what happened and that I didn’t appreciate it. He sounded very blah and like I was wasting his time. Like okay whatever. Nasty drinks and terrible customer service. Will never spend my money here again. I will go to the Starbucks in Target in the same plaza instead!
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February 2024 by Richard Mackey
Nice environment to enjoy yourself with good
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February 2024 by Audrey Lane- Kinney
Appreciate the service!
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January 2024 by S Walker
I ordered on the app and my order went to this location since the last location. I thought I updated the location. The actual location I was at wouldn't accept the order and I had to order again with them. I called this locarion to let them know what happened and asked if I could get a refund. They told me to bring the receipt proving I paid for the other order. I got there later that day and someone (maybe manager) said that isn't true and they can't give me a refund because how would they know I didn't pick up the order. I showed the receipt where I ordered 10 minutes later at a location over an hour to prove I wasn't in Hiram at the time. Then he said how would they know that the other location didn't give me the order. Sir, I just showed you the receipt where I had to place the order again. And he could have easily called the other location. After telling him how wrong that was, I just walked away and left because I was beyond mad!!! I have NO reason to lie about $11.88.
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January 2024 by Natasha Richardson
Great place for a good coffee. Very friendly and professional service/staff. My hubby thinks it's a little pricy by to me its well worth it.
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January 2024 by Adrian Smith
EASILY one of the slowest Starbucks (or drive-thrus period for that matter) I've ever been to. I've been visiting this location pretty consistently for several months, primarily through drive-thru mobile orders, but some in-store orders as well. Drive-thru is always a consistent 30-45 minute wait, when service is light I'm lucky to get a 10-15 minute wait. 90% of people in the drive-thru order 2 or less drinks yet it's still an absurdly long wait. You'd genuinely think they only have one person working at all times.Staff are generally nice, but it's obvious their method of receiving mobile orders is either flawed or straight up not working half the time. I've had quite a few times where I've told them I have a mobile order and it takes several minutes for them to go "find it" only to come back and tell me they're still working on it. Sometimes when I order two drinks I'll finally get to the window and they'll only hand me one drink, then I'll have to clarify I had two in my order (which leads to a longer wait as they scramble to get the second drink). Nobody seems to be on the same page at this location and patrons pay the price.When I've tried to circumvent the drive-thru wait in the past I've entered the store after placing my mobile order only to wait 10-15 minutes longer than the expected wait time the app tells me. The store is regularly packed with 5-7 other people waiting for their orders, all crammed at the entranceway (it's already not a very large location to begin with).Like I said staff is nice for the most part and there are even a few staff members I've become a regular to, but I cannot justify the 30-45 minute wait time for a singular drink that would take me a fraction of the time to get at other Starbucks locations. I'm not sure if this particular location is understaffed, poorly managed, or something between, but my patience has unfortunately ran out after months and months of the same-old. I definitely recommend taking your business elsewhere.
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January 2024 by Allen Edgar
great place with awesome staff
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January 2024 by Jessica Swift
Slowest Starbucks around. There were 5 people inside, and a few cars in the drive thru, I was told there would be a 15 mins wait, never been told that before but ok, 35 mins later still no drink in hand. Took 40 mins start to finish for one beverage.
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January 2024 by June Courtney Davis
Mobile orders take forever and are prepared slowly and very separately. I ordered 3 items. I walked in 15 min after I placed the order. My double smoked bacon sandwich was sitting there ready to go. Ten minutes after that, my daughter’s tall Frappuccino was ready and 15 minutes after that, my grande misto was ready. They really need to work on getting orders out together in a timely fashion and this is not the first time we have experienced this at this location.
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January 2024 by rajeen keys
This is my spot!!! Love the people!! Always bz though!!
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December 2023 by Adrian S.
Starbucks locations are known for being notoriously slow, but this location in particular is definitely the slowest Starbucks I've ever visited. Easily takes top spot for the worst service in any fast food chain I've ever experienced in terms of speed. I've been a regular to this location for the past few months and a wait time under 20 minutes is extremely rare. You can expect anywhere from 5-10 cars in the drive-thru at once, and since the location is so small, the queue easily backs up onto the street where you'll be forced to clog up the road while you wait. 30-45 minute waits for one drink is a regular occurrence at this location. The line is quite literally a crawl. Once you finally get to the window (after 40 minutes of waiting for the 5 cars before you to get service) you'll have to wait another 10 minutes for them to finally get your order to you. I wouldn't use "quick" to describe any part of my experience at this location. Staff are generally nice but very often clueless and aloof as to what's going on. 9 times out of 10 I order ahead via mobile order, and when I get to the speaker to tell them, I'm met with a "let me go find it" followed by a wait that can be anywhere between 1-3 minutes. Usually I'm told to just pull up and it'll be waiting for me at the window, which would be fine if they actually had it ready when I get to the window. I've had several experiences where I have 2 drinks in my order and one is left out, which leads to a very awkward exchange where the staff member serving me has to scramble and look for my second drink (which, you guessed it, adds to my wait time). I've had recent experiences where they even call me the wrong name or forget I have a mobile order altogether. It's like nobody keeps track of what's going on.In terms of drink/food quality, I rarely ever order food from this location, but on the one occasion I did it was cold and seemed almost microwaved. I understand it's a fast food chain and I'm not going to get a perfectly fresh and hand-crafted meal, but at the very least I expect my food to be warm (especially with the outrageous prices, but that's a whole other can of worms). Haven't ordered food since. In terms of drinks, everything is usually alright, but there have been a few recent times where my order has been wrong. I really hate to be so harsh considering the times we live in, but for $7 a drink I expect decently fast service and my order to be correct. I consider both to be the bare minimum for any fast food establishment. If my experiences were isolated events it wouldn't be such a big deal, but problems are routine and I'm very obviously not the only one experiencing them at this location judging by the other reviews I've seen. If you're considering going to a Starbucks location I'd definitely take the extra time to drive to another that isn't this one, you'll use the same amount of gas you'd use sitting in this one's line anyways.
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December 2023 by Jessica Erwin
I just wanted to take a moment and brag on Mrs. Jean. I come to this location almost everyday and she’s always smiling and ready to greet me. I just love her energy she deserves the recognition!
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December 2023 by Jimmy Harvell
Workers are busy,very polite.Everyone should leave a good
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December 2023 by Mel H
The drive thru is absolutely ridiculously slow. Bad location!