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January 2024 by Pam Willis
Amanda was Great with our concerns regarding our service needs. We waited in the area provided for customers during our wait as we watched a Big screen TV watching HGTV channel while sipping on coffee and bottled water provided for us in the break room area for customers.
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August 2023 by Gail K.
I've been a faithful customer with sutherlin at 2 different locations with 2 different cars. Have always been treated well. today I really got into a predicament, couldn't wait for AAA, service mgr came and got me and got my car fixed up right away there at the Holly Springs location. I'm sorry I didn't get his name but thank you as always! im a customer for life!
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July 2023 by Margo Pollner
Excellent place to go for car service. Well organized, diagnostics made fast and free if no problems. My recalls checked.My car washed, very clean, nice waiting area.Thank you Amanda for patient and polite explanation of all process.
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March 2023 by Alex Rigg
Great service here.
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February 2023 by Amanda E.
Stephanie - thank you for reaching out and getting things scheduled without me having to schedule the test drive myself. You were super responsive & made it easy. Vidal - thank you for the personalized video before we even met you showing us the car. The overnight test drive was a blessing, thank you. You were kind, patient and understanding. Gregory - thank you for understanding and helping us get to our ballpark of out the door pricing. You stayed with us, updated us every step of the way. You truly went above and beyond. We couldn't have asked for a better sales rep between you and Vidal. Rob - you made my husbands four year long dream come true. The key fob, thank you from the bottom of our hearts. Thank you for taking time to talk to us about the CVT and explaining. We truly appreciated your time. Amanda - you were so sweet! Thank you for being kind and attentive even before we signed the contract. Adam - you made everything streamlined and easy. Thanks for keeping us laughing. Overall, the BEST experience we could have asked for. The staff is kind, caring and understanding. I've dealt with other dealerships in Metro, will only work with this dealership going forward. Blessings upon blessings. Thank you all again, from the bottom of our hearts.
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February 2023 by Sal Tollis
Excellent no pressure car dealership bought a new Pathfinder couldn't be happier. Thanks guys!
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January 2023 by Lance S.
I paid $5000 over the sticker price for a Frontier. The first service they charged me $382. The oil change was $175. Don't get ripped off.
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December 2022 by John Saari
Took my truck in for service. They completed the requested service and two recalls. Thanks go to Mark and the service team for completing the work quickly and saving me from needing a follow-up for the recalls. They sent a status email and called when the work was completed. Excellent service.
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December 2022 by Kelly B.
WARNING! DO NOT EVER GO HERE!!! AVOID! We purchased a used vehicle from here, drove it less then 2,000 miles and the engine blew up! They refused to help us, and ignored our repeated emails and phone calls! The Toyota dealership told us something had to have been wrong with the vehicle BEFORE we bought it, as this should never happen with the vehicle we purchased. They are NOT worthy of any purchase, help, or service! AVOID at all costs or you will be out even more money!!!!!
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December 2022 by Lisa C.
I submitted my used car though Kelly Blue Book. Many companies responded, but Cierra from Sutherlin Nissan Cherokee seemed to be more active in trying to get me to her dealership. I decided to go to this dealership ONLY because Cierra seemed nice. I did tell her I was selling my stepfathers car because he was unable to drive and he was in a senior home. She said all I needed was the power of attorney, which I had. When I got to the dealership, a young salesman met us. In told him I had an appointment with Cierra. She came in and said the young guy would help. I understand there is a team, so we proceeded. The online quote for this vehicle was a little over 18,000. During the inspection this young salesman, who has only been there a month, talked and talked, a lot. He was nice enough, but should have taken more professional approach. He also asked if we had proof that the car was paid off. I showed him, again, the title and explained that is proof the car was paid off. Finally, the dealer came back with an offer of $16,045. That was an unrealistic offer, especially when they boasted about usually giving more than the KBB offer. I also understand that those online quotes are an estimate. This car was immaculate and barley used. My step father had only had it since February. When I expressed my thoughts, the salesman asked what price I wanted; I said $17,000. It came back approved; but I would have to come back on Monday for the check because the finance people weren't there on Sunday. I had the original title; power of attorney, confirmation of purchase of car, everything I thought I needed. Apparently the sales guy talked to "management " who told him "they didn't have the power of attorney on their computer". He asked again if I could bring my stepfather in or have him sign the paperwork. Then the sales guy said everything needed to be notarized. I told him I was confused, because I had been told I only needed the poa. My stepfather couldn't come in and couldn't sign the documents; hence the POWER OF ATTORNEY! We finally walked away with horrible sense of being deceived. I don't blame the young sales guy, but we didn't even get the courtesy of having the manager tell us what the issues were, since the inexperienced sales guy was trying to explain something he didn't understand. I'm sure they'll be nicer selling a car than buying one. Ended going to CarMax and everything went smoothly. If you want to sell your car, go to CarMax, not Sutherlin Nissan Cherokee.
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November 2022 by Richard Eleazer
Had taken n our Nissan Rogue Sport for regular maintenance service. The facility is so awesome! Our service tec, Max, was Great! He was friendly, listen to my concerns and needs. And did a Great job!
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May 2022 by Tom L.
If you can avoid this dealership please do so. I went there to pick up my son, whose car was getting repaired. I stepped out of my car to get some things out of the back and I was approached by a sales person. I told him politely that I did not want to buy anything, I was picking up my son. I was told that I had to get into my car or else I had to talk to the salesman. The sales manager reinforced this by telling me to get into my car when I questioned the practice. If you enjoy being set upon by rude pushy sales people, then this is the place for you. I have never been treated so badly by a car dealership and I have had some bad experiences.
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May 2022 by Craig Louis
They wash your car for free
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April 2022 by Ivy D.
Let me just start with that Al Middlebrook is wonderful! My boyfriend and I were there for about 6 hours yesterday and Al was super helpful and accommodating. Al has a knack for what he does and it shows! Nate and I ended up buying a truck for a price we could work with and Al and his boss and his boss' boss were all super helpful. I would absolutely recommend this place to family and friends.
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April 2022 by Genesis L.
I am an owner of a 2016 Rouge. My vehicle has been in your shop at Holly Springs on four different occasions, for the Same Problem, Transmission concerns, shifting incorrectly, lurking , slipping, etc.The first time was 07/16/2021. The tech couldn't duplicate concern, which I informed them happens iintermittently. Mileage at that time was 69,897.The second time 07/21/2001 - just five days later, due to the same transmission issues - still slipping and shifting incorrectly. Tech drove my vehicle and stated in the paperwork "I even felt it slipping a little and that's all I felt". I was also told they don't always throw codes for this issue. He reprogrammed the CPU and Installed an update. The mileage at this time was 70,414.Third time was on 07/23/2021 - just two days later, for the same exact transmission issues. NOTHING WAS DONE. I was told there was "nothing they could do". The mileage at this time was 70,569. Meanwhile, my vehicle is under warranty up to 94,337 miles.During this trip to your dealership, Tony drove my car with me in passenger seat. He was on a personal call with his wife at the time and proceeded to talk while on the test drive - which I'm sure you would agree is not protocol and totally unacceptable. He then told me when we got back to dealership "that's how Nissans are, that's how they are built". Really? I would be willing to bet that the CEO of Nissan would disagree with that statement.Next, I Asked to speak with someone above him once we returned. I did speak with someone and I proceeded to tell them both it was very unprofessional. His Full and complete attention should have been on diagnosing my vehicle's issues.After this encounter, it became impossible for me to get any help from your dealership's service department. Tony has went as far as to tell Michael, the person I was dealing with during this time, NOT give me a loaner car, which I was able to do before. Because your technicians could NOT diagnose the problem, I HAD TO PAY FOR THESE RENTALS out of my own pocket, I was told there was absolutely nothing anyone coulddo to remedy the issue, which we both know is not acceptable.From day one, no one from your organization made an attempt to contact Mastertech, the warranty company, to even Try To find a solution for the issues with my vehicle. I have since been in contact with Mastertech and confirmed that no one from your service department had made an inquiry about my transmission. If so, the complaint would have been filed by your dealership and they would have replaced my Transmission. Scott Tackabury, who called on my behalf, informed me that no one made such inquiries about my vehicles transmission.Well, here we are today and my entire transmission needs to be replaced.I then took my vehicle to Town Center Nissan where they confirmed my transmission NEEDS replaced and because of your service department's negligence, guess who has to pay out of pocket? Me, sir! A single mother working 2 jobs to provide for her Family. This problem could have been avoided if either one of your techs, service manager, or whoever's job it is to call and file on my behalf - which was NEVER DONE! There were three separate opportunities to do so.Being I need my vehicle and you were out of town at the time, I took my vehicle to Town Center Nissan, for the new transmission, I DO NOT feel safe, nor confident that your dealership is concerned enough about my family's safety to fix tgr problem.
