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April 2024 by Coca Coca
Great Service…Food Hot & Ready. Manager was very nice & accommodating.
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March 2024 by Nicholas Ramos
Apparently making pizza is rocket science. Don’t order here.
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March 2024 by Cotina Smith
I was totally dissatisfied with the service from this location. I ordered a Big Dimner Box for myself and 3 grandchildren. When the order arrived I realized my beverage was not with the order. Okay fine I chalked it up to the possibility that I could have not hit the drink selection as I thought. Fine. I asked the delivery driver, he just says, "this is all they gave me." So I made no fuss, I said thanks and took my order. Mind you I had an infant in my arms while answering the door. After placing the order on the counter, I opened up the box (I noticed that one of the seals was broken but the other two were in tact so, I let that go to) to see that I did not have the cheese breadsticks that I ordered. Instead it was the regular breadsticks. I called the store (#037800) to inquire how this could be settled. I even offered to come pick up the cheese sticks tomorrow if it was too much for the delivery driver to come back out. The person on the other end of the phone refused that suggestion and tried to insinuate that I was trying to start an argument. I was never loud, disrespectful or belligerent. I never said a cuss word either. I responded by saying to him that all I wanted was what I paid for and if it was him that I'm sure he would want the same thing. He finally offered to make the cheese sticks and have the same delivery driver brink them back out. I thanked him and hung up the phone. Well after about 20-30 I received a text saying the order was delivered. No one knocked or rung the door bell, after about 12-15 more minutes I opened the door to step outside to see if I could see someone coming down the street. I saw that there was a box sitting on the doorstep. Not sure how long it had been sitting there but obviously it was cold and I and so upset about this. I'm upset about the customer service and the lack of compassion for a paying customer. I work hard for my money like anyone else and I expect to get what I paid for. I expected better from such a well name-branded company. I know that one or two people don't act for the same company and I get that times are crazy but that doesn't mean customer service should not be respected. And I tipped!
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March 2024 by Jayden Southerland
It was very good.
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February 2024 by Daniel Ware
Good food quality and quick
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February 2024 by Pat Sachjen
My order was 40+ minutes past when they said it would be delivered. It was cold and missing breadsticks. When I called the customer service department, they hung up on me 4 times when they realized my food (or part of it) had been delivered. All of the customer service reps were rude and had no interest in my situation. I literally had to get into the car and drive to the store to get a resolution. The manager on duty was nice but also frustrated with how his company handled the situation. This is my 2nd horrible experience with Pizza Hut. Looks like Domino's will be getting my business.
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January 2024 by Nathaly Cuartas
Best pizza everThe owner was super
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January 2024 by Thomas Goodwin
Very deserving of this rating. I will NEVER order from this Pizza Hut again. This location canceled my order on Christmas Eve, 2 hours after I placed it, and didn't even have the decency to reach out to me about doing it. Once I was made aware of the cancelation (due to "running out of product"), they said they'd issue a refund. That refund was never issued.I have since received my refund, but will add this PH has made errors on my orders 3 of the last 4 times I've ordered from here over the past year. I'm exhausted man. I have to part ways with ya Hoschton Pizza Hut. ✌?
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December 2023 by Yvonne Miller
I am done with this pizza hut. I ordered for pickup. 2 pizzas. Coupon for lg 3 top 10.99.Tried to do it online it kept saying try this site later. ???Called on hold forever Sat. Night 530 pm. Finally someone answers and didn't speak well, I asked was this pizza hut ? Yes, she says. I proceeded to place my order and she couldn't find my address. Back fourth several minutes, I told her I'll pick up. Finished order said it would take a while it was coming from Toccoa, gA. Which is almost an hour away ! No wonder she couldn't find my address!! How did I get transfered to Toccoa ? Canceled that order.It appears the store doesn't answer their phones i guess it rolls to someone at home to place the order online for you. Useless !@!I finally get my hut , but again i was talking to a rep from home/ typing from home.. hwy 124 Hoschton, ga store. It was 6:10 pm. 40 min when I first started.Said be ready 630 pm. GreatHusband got there only 1 was ready. They loss the other pizza. How do you lose it ? It can't walk !!!!!!!At 725 pm my other pizza was ready. 1 hr 20 min for pickup and to place order.Got home wrong toppings. On both of them. I want a refund.Needs new people including store manager and district manager. Read the reviews I am not the first to complain. Also if you only have 1 oven because the other one is broke. Get it fixed !!!!!
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December 2023 by Caleb Holizna
Literally always at least 20-30 minutes later than they say. If it says it will be ready in 15 minutes, take my advice and don't show up until 45 minutes. MAYBE then your food will be ready. Extremely disorganized and I have never seen leadership in there. Seems like the blind leading the blind to be honest. Really hope it closes and a dominoes takes it over.
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September 2023 by Morgen Ki (MoKi)
great food; debating whether we should have tip on "pick up" or not
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August 2023 by Pam Lee
Pizza wasn't very good. Crust was very doughy
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August 2023 by David Brown (Rev.)
What can you say. Good pizza, just kinda greasy
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August 2023 by Nicole Gluth
Watched the staff handle a very rude customer with grace and kindness. Highly recommend this place good people give them a break. GREAT service. Friendly clean well run establishment. Thank you again
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July 2023 by Stephanie Rideout
Pizza was cooked perfectly! Thin Crust was nice and crunchy!
