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October 2024 by Tricia C.
I had a great experience booking a storage unit. Both ladies I conversed with were very nice and professional. Online set up was quick and brief. I liked that I could set up a unit while I was busy at work, so when I finished I didn’t have to worry if I was going to miss out for the day. I appreciate the affordability of the units too.
Speaking of units, the facility looks very clean and crisp. It was easy to access all doors with my codes. I really liked the welcome bag that greeted me when I opened the unit for the first time. Made me smile. I was planning on only keeping the unit for a month or two, but honestly it’d be nice to keep it for longer.
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October 2024 by Franki Brown
Extremely difficult to deal with. There is rarely a person on-site although they claim there is always someone there during business hours.
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October 2024 by Johnny Fagler
Help me out very professional
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September 2024 by Dr. William Lenihan
Very easy to rent a unit, Reasonable prices, Climate controlled
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August 2024 by Blue Berry
rude and doesnt day anything on the website about this being a “remote location” drove all the way there for nothing
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July 2024 by Heidi Kirk
Was very pleased with the assistance received. The attendant (sorry I didn't get her name) was very knowledgeable, personable, and seemed to want to help. The facility is clean, has quarterly extermination, and a 5'x10' fit our needs. If you're looking for storage, I would recommend this company. J. Larch
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July 2024 by Katherine Clark (readingkt6)
I used this storage unit for more than a year. It was always clean and safe. The only complaint I had was that it became too expensive.
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July 2024 by Glenn Cerreta
My experience with USA storage has been wonderful! They lived up to the expectation. I had four storage units when I first moved From Conyers to Braselton. Maybe professional great staff I recommend them to anybody!
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July 2024 by Kay H
TLDR - Pros and Cons listed first, full review after.
Pros: Very clean; climate control is great; on site bathrooms; try to get a deal on 1st floor unit
Cons: Only 1 elevator works; no staff on site evening during posted business hours; expect rate increases every 6-8 months
I've been in this storage unit for about 2 and a half years now. When I first moved into my unit (10x10) it was an ok rate and the staff was super friendly. It's by far one of the cleanest storage facilities I've ever used. However about a year into renting, I noticed that there's never any staff on site during the posted business hours whenever I come to grab something and the elevator I mainly use is never in order.
In the past 6 months, I think the side elevator has only worked once when I've showed up. Usually it doesn't bother me but if you're moving in or out on a busy day it's super inconvenient for anyone renting on the 2nd floor. I highly recommend if you can get a good deal on the 1st floor take it so you don't have to wait on a single elevator. That being said they've raised the rates regularly about the 8 month mark and I think the new increased rate is unreasonable when they can't even keep a key function of the building working for anyone with a 2nd floor unit like mine.
I recently found a MUCH cheaper unit at a different USA Storage facility for the same size on the 1st floor also climate controlled. Decided that after 2.5yrs it's time to move on to other facilities.
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July 2024 by Diane Ryscamp
Great customer service
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May 2024 by Jamie Webb
The facility and our unit are immaculate and perfectly climate controlled. Couldn’t give 5 stars because when we arrived at facility we didn’t have a code to get in, just a code for the lock in unit. No one was onsite and the call button didn’t work. When I called the number listed was put on hold and then eventually had to leave call back number. The customer service person could not give me an access code. I had to download the app which required setting up a user name and password to get the code. Overall, would recommend, just get your code before you go!
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May 2024 by Luciana During
Lauren was a extremely helpful and the booking process was a breeze
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May 2024 by Jean DeAugustinis
Clean, secure facility, friendly staff
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March 2024 by Clay Meek
Very clean, safe and comfortable.
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January 2024 by Jamie Erickson
We have a storage unit there a very nice place to store your belongings.
