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November 2023 by Rickey Phelps
Completely disappointed very disrespectful service agent kaitlyn dark haired lady service manager doesn't care Victoria is her name no issues addressed poor communication and false information given service Manger has her kid with her I'm suppose to receive a call from the gm we will see if there's any follow-up pictures are after a oil change explain this to me one week later no call .been over a month
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November 2023 by nalai story
Wouldn’t recommend this dealership for any purchase! I purchased a dodge truck that had drag link recall and water pump recall. When I took it to be fixed dealership said they didn’t have loaner vehicles and didn’t have any time frame to when it could be fixed . Truck sat there two weeks until I took truck back so that my family wasn’t without a way to go and had truck fixed . Not a good reputable dealer ! Also was told we could trade out of that truck into another but the ones we could trade for had the air bags deployed an fixed, the other one had flat tires on back, then the last one was over priced so said I needed down payment an payment would go up!I also replaced the fuel pump an front hubs all less than 30 days after we bought it. Our salesman is Prince he was nice but hasn’t helped the situation an there service department is a joke
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October 2023 by Jonathan Tatum
They are the worst most untrustworthy dealership I have ever had the displeasure of dealing with. I bought a 2005 kia Sorento ex for 5000 and the starter failed me as soon as I got it home. I contacted the dealership the next day and they said there isn't anything they could do for me. I had to replace it myself. Since then the exhaust gasket has blown the instrument cluster went dark the wheel bearing rattles and the CEL hasn't turned off. They sold me a juiced up lemon of a vehicle and had zero remorse. I even asked to bring the vehicle back and trade for another only to be told by the sales associate, Prince, that I'd need a down payment with it!! DO NOT SUPPORT RHIS ESTABLISHMENT..PROXEED WITH CAURION
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October 2023 by Service Christian
This review covers the best purchase experience of my life and also the most complex and best repair experience I have ever had - really - in my life of 53 years. Both incredibly handled by Countryside ! A previous car buying experience at a different dealership was a nightmare for my wife. She was a nervous wreck driving home with our new vehicle. We simply wanted to pay a fair price for our vehicle but spent hours with the sales staff trying get us for every dollar they could. This time we went to Countryside hearing from multiple folks that this place would treat us fairly. I can not tell you the fun we had with our salesperson Todd as he kept telling us he would only sell us the car that was best for us. We tied him up for over two hours as he educated us and put us in or showed us car after car. Thanks to him we bought something completely different then what we originally were looking for and are SO HAPPY. Todd worked late so we were taken care of! I could not recommend this sales person more highly. I could send my Mom here by herself and know that Todd would treat her like his own mother. Todd took a lot of time to show us what our new vehicle was going for price wise on the internet - I mean who does that - this dealer had nothing to hide. Thanks to Todd we knew we were getting a good deal and I really liked how once the decision of what car we wanted was made - a highly talented finance agent had everything sorted out and we were on our way (I will update with this finance agents name soon). I highly, highly, highly recommend you seek out Todd at this dealership to purchase a new or used car (Todd took the time to show us both new and used). We were planning to buy used until Todd showed us the value in a new car purchase relevant to the kind of car we bought. My wife and I felt so good leaving the dealership. I felt like I finally made up for the bad experience when I had taken my wife to that other dealership years ago. I don't want to sound silly but years from now we are going get in that vehicle and giggle about our experience with Todd at Countryside. We finally know how to by a car (it's to give Todd a call).OK - so now my repair experience from a few months earlier at Countryside.I had a massive electrical problem with my vehicle. For the entire process I had service agents assigned to me that kept me informed (shout out to Ashley and Tyler in the service department). I have a friend at this dealership that informed me - and not because of the friendship - that this dealer went beyond the call to get special help to make this problem go away. When I picked up the vehicle another problem arose that I thought was related to the first problem. This dealer just "took care of it" to make me happy regardless of my misunderstanding of the problem and that it was not part of the first problem. I was really "stunned" at the care and beyond service that I received from this dealership on my Ram 3500 Diesel truck.
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October 2023 by George J. Crawford
I purchased my Jeep Wrangler at Countryside; their customer service, customer lounge and the overall experience is miles ahead of another dealership in Griffin, who I will not call out by name. In addition, they provide me with service coupons and reminders to help me keep my vehicle well maintained. By and far, a superior experience.
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October 2023 by Jennifer Franklin
No one ran up to me once they spotted me, which I loved. I don't like to be bothered until I have a question. Once I did, I went and got a guy and he walked out and told me all the information I needed. Nice vehicles. Nice employees!
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August 2023 by Astyk
Second time returning customer, working a deal and had numbers in place and a contract drawn up with a temporary tag printed. Dealer sold the truck from underneath me when we went out for lunch. While trying to communicate with the salesman Todd, and messaging multiple times he just did not want to answer. After being put off for so long he finally answered and said he was with another customer. All the while he was flustered with our child who is 4, and wanted to eat. Very rude. After all this, The Manager Chuck still Wanted to argue for 30 minutes on the phone about what they did and lied. Buyer beware. This ain't the place. All they want to do is sell a product, no matter the stage or process. Hands down the worst absolute worst service I’ve ever had and experienced I will never return.
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August 2023 by Jill Driggers
This was the best buying experience we have ever had! Evon Hinds met all of my husband’s requests with no long back and forth song and dance like we’re used to. No one put any pressure on us, we were not there all day, everyone was pleasant and it was just an all around good experience.
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July 2023 by Gail Martin
I've used Countryside for a number of years and their customer service has always been extraordinary. I recently moved to Warner Robins and attempted to take my vehicle in for service at the local dealership. To my dismay, they weren't incredibly friendly or helpful....so, I drove an additional HOUR to go to Countryside in Jackson. The staff at Countryside went well above: when I asked if they could have someone take me to the nearest drive-thru, so I could have lunch while I waited for my oil service to be completed, they met my request. In addition, once my service was complete and I returned to my vehicle, they also did a quick wash of the outside! It may not seem like a lot, but their customer service is phenomenal and I will definitely be coming back, despite the much longer drive! Kudos ?
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July 2023 by Anthony Brownlee
Bought a 2021 Chrysler Pacifica from here and most of the electronics don’t work took it back a few days later they said they would fix it free of charge and my wife picked it up cause I was out of town and when I got back home I looked at everything and it still didn’t function. I understand it is a as is vehicle but I wasn’t told this when I purchased this is my second vehicle I’ve bought and it will be the last I will be paying to get it fixed but I will make sure I take it to a different dealer.! I just hate being lied to when the mechanic says it’s taken care of then it should be taken care of.
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July 2023 by Laura Stubbs
The best customer service we have gotten, EVER. Ashley and Danielle went above and beyond to help us and accommodate our every need when our vehicle unexpectedly had problems. They fixed it where we were in no way inconvenienced by the situation, even over a holiday. Wished we had bought our vehicle from Countryside, but we did not. We will, however, get it serviced and worked on there every time.
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July 2023 by Kristen Boylan
Salesman Tyler Andrews made me feel ashamed that I can't buy a brand new vehicle. Don't go here if you need a deal in this horrible economy. You will be treated as less than. ?
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June 2023 by Jaye
I thought they were extremely nice and I really liked my sales person, Trent. However, he told me to text him if I had future questions, but he has never once answered a single text. I’d like not to think that they are simply out for sales and after that they’re done with you.I don’t know if I got a good deal or not. We never really know. But they must’ve done something right since I bought the car.
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June 2023 by Lori M
Make sure everything is perfect before you sign the purchase agreement because after that there is no turning back. Customer service is terrible… total run around. First we were over charged $4000 ( good thing we noticed it in the paperwork)… DOUBLE CHECK your paperwork from them. Our salesperson told us the windshield would be replaced because there was a chip in it… still hasn’t happened. After getting home the day of the purchase.( MARCH). we tried our second keyless fob… it didn’t work. STILL not fixed… run around from sales people to service department and now management. Absolutely ridiculous!!!
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June 2023 by Kathrine Moniz-Floyd
We had a wonderful experience at Countryside! Trent, Todd and Jeff made our truck buying experience a great one. They made us feel at ease and comfortable throughout the whole experience. We highly recommend this dealership! 10/10
