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December 2025 by Angel Pell
Car is amazing....love it but they was supposed to replace the radio screen back in September and here it is Dec and the owner will not even talk to us. Customer service here is crazy. Guess it's small claims court and I have a signed contract showing he owes us the screen.
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June 2025 by Shawn Sims
The car we bought here was off the road for 2 of the first 6 weeks we had it. There was a major engine code that had been cleared around the time Appalachian Auto Brokers acquired the car. Our mechanic was able to figure out there was an underlying issue within a few minutes, so we are disappointed that AAB was not able to figure out and disclose the problem. After almost $1000 of repairs, the car is running but there is still an ongoing issue with the turbo performance.
Additionally getting paperwork submitted for our tag was a huge hassle. After over a month it still was not even sent to the DMV. We had to follow up with the owner multiple times to get him to send it in. They need to be more proactive updating their customers.
All in all, it was a very disappointing experience. After sending the owner a message letting him know the problems we had, he did not even bother responding. Once the car is out the door, he just doesn't care.
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March 2025 by Chase Beil
Great customer service. And very helpful in making the deal work for us. Definitely will go see them when we buy another car
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May 2024 by Matt Laub
Probably the best car purchasing experience I've had in over 20 years. These folks are easy to work with and I had absolutely no pressure at any aspect during the process.
I will definitely be back for the next one.
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April 2024 by Debra Perry
It has no option to pick ZERO STARS! This place may have worked for some but it hasn't worked at all for us! They seen sucker when my son went up & purchased NOT 1 BUT 2 LEMONS FROM THEM!! Bought on a Thursday wasn't driven til Friday when insurance was put on them! I HAD TOLD MY SON NOT TO DEAL WITH THEM I HAVE HEARD SO MANY BAD THINGS ABOUT THE VEHICLE'S THEY SALE! It was true over priced no cash discount only 1 set of keys. So we now have 1 that's blown something for oil to be leaking it was towed on that Friday & the other the CATALYTIC CONVERTER is shot no good making CYLINDERS over heat!! SO RUN I MEAN RUN AWAY FROM THIS PLACE ITS A SCAM WAITING TO HAPPEN!!
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March 2024 by Melissa Burmeister (Melissa burmeister)
When I got my car. The tires were clicking. Has to fix my cv axles. The tpms has been on since i bought it...when call the office their attitude was a blow off...the tag..had to jump through hoops to get a tag..
I do not recommend Appalachian auto brokers in jasper ga!!
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January 2024 by lola xx
great place to buy a car! locally owned by great people and with good small town values. you'd be hard pressed to find any used car dealer as dedicated and professional as Appalachian Auto. Fantastic service and attention to detail! you will not regret going. These folks helped me get back on my feet after i lost my father and moved cross country back to Jasper to help care for my disabled mother. Great people, great vehicles, and FANTASTIC deals. Do yourselves a favor and give them a shout if you're needing some new wheels! I will definitely be recommending them to anyone i know looking for a reasonably priced, dependable, used vehicle. Thank you folk's again! God bless yall!
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October 2023 by Larry J.
purchased a 2011 Kia from this dealership on 28 July , paid the purchase amount plus taxes and tag fees . After my first temporary tag ran out went to tag office and they told me nothing had been processed. So contacted dealer and they said it was the system. Waited another thirty days and went back to tag office and they told me there was a hold on it because taxes hadn't been sent in . Finally after nearly three months they finally paid the taxes to the state and I finally got a tag . They really seemed like nice people just wished they had been honest with me up front and called me like they promised!
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June 2023 by Daniel Johnson
They will not tell you the truth about a vehicle unless they have to!!! And then they will not fix it!!!!
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March 2023 by Rachelle Y.
I purchased a 2015 Chevrolet Impala from this used car lot. Test drove the car, it drove like new. Went to get the loan for the car, and the guy named Bob wanted a down payment. Ok picked the car up from the lot, and it had a shifting problem. Took it back and this man was so rude and said there was nothing he could do. Now not even 6 months later I am having to put a new engine into a car that was a lemon when I bought it.
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February 2023 by Rebecca Ross
My husband and I have been searching for a replacement vehicle since August, due to his truck being totalled. We finally come across, online, a vehicle that suits our family and budget on Tuesday. My husband immediately goes to Appalachian Auto Brokers to look and test drive the vehicle. He tells the gentleman that he wants it, asks what he needs to do so it doesn't get bought out from under him. He told the gentleman that he would be there Thursday with cashier check in hand and said he could put a cash deposit down or whatever was needed. The gentleman declined, explained that the vehicle needed a sensor and it wouldn't be ready until then and printed my husband a bill of sale, which he thought sealed the deal. Finally a heavy burden was lifted! However, Thursday morning, my husband receives a call telling him that the vehicle was now indeed sold by his wife to someone else that put down a deposit. I understand to them it was just another vehicle sold, but to our family it was going to be the end of an exhausting search and no longer having just one vehicle for a family of 7. Either this is a business where their employees are incompetent and don't communicate or their word means nothing and make deals they don't intend to fulfill.
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February 2023 by Felicity Evans
This company helped me uncover a blessing in disguise! They have worked with my family and I to make us have a great experience! I recommend you if you are needing and wanting to get a vehicle that you go through them!
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January 2023 by Audry Allen
Lovely locals who know what they’re doing and enjoy doing it. They deserve more than 5 stars.
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November 2022 by sammy butler
Great Experience! Family owned have purchased two vehicles from them will be back if I ever need another.
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September 2022 by Dallas Bailey
Stuffed elsa bear
