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May 2025 by Linda Mciver
Kassidi Weaver did an awesome job for us today! Only took her 10 minutes to fill out the form necessary to transfer our account to our trust in the event of our deaths. Took much longer to do the same thing at our other banking facilities. Thank you Kassidi!
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April 2024 by D I
Best Bank in pickens county. Great customer service
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April 2024 by Debbie Ingram
Best Bank in pickens county. Great customer service
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November 2023 by M Kay
Got a construction loan here. The application process was easy and approval was very quick and efficient. Minus one star on their online platform. Their website is not as sleek as the bigger banks - which is expected since this is a small town institution. But they could do better. Their web online interface reminds me of banks in the early 2000s. Hopefully their security is up to snuff. Overall decent bank and customer service is good. Folks I've spoken to on the phone are always friendly and helpful.
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October 2023 by M Katherine
Got a construction loan here. The application process was easy and approval was very quick and efficient. Minus one star on their online platform. Their website is not as sleek as the bigger banks - which is expected since this is a small town institution. But they could do better. Their web online interface reminds me of banks in the early 2000s. Hopefully their security is up to snuff. Overall decent bank and customer service is good. Folks I've spoken to on the phone are always friendly and helpful.
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October 2023 by Betty Silvers
Don't see how they sleep at night!
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October 2023 by Ian Brindle
Customer service at this bank is atrocious. Call in to get issues resolved regarding multiple charges on an account and I'm told that I should manage my money better and that maybe a printout would help me in understanding how I've spent my own funds. Then I'm hung up on not once but twice. Wouldn't recommend this bank to anyone and would recommend they get someone in bookkeeping who actually cares and won't act condescending and like they're the highest and mightiest person alive.
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July 2023 by Colton Wirtz
The staff is very nice!Every time I have a problem they fix it quickly and are very nice about it.
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April 2023 by Sara Brown
Same rules don't apply to everyone. Feels like they look you up and down before deciding whether you're worthy to make a deposit or withdrawal. Sometimes I would be able to go and perform a transaction no problem, then go back the next week to do the same thing and they tell me that's against policy. Then my husband go in and try to do the same thing and they let him no problem. Will never bank with them again.
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March 2023 by Angelic Pariah
Customer service at this bank is atrocious. Call in to get issues resolved regarding multiple charges on an account and I'm told that I should manage my money better and that maybe a printout would help me in understanding how I've spent my own funds. Then I'm hung up on not once but twice. Wouldn't recommend this bank to anyone and would recommend they get someone in bookkeeping who actually cares and won't act condescending and like they're the highest and mightiest person alive.
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January 2023 by Julia Powers
Great bank, friendly and helpful staff.
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January 2023 by Shelby Jackson
I reached out to this bank about a construction loan June 2021. After filling out my application and providing required documents, Lindsay Jones informed me due to three late CC payments, they couldn't offer a loan, but if I could show proof that information was invalid to let her know. I called the CC company, showed them where I had made payments on time, and had all 3 late payments cleared from my credit history. I contacted the bank again, provided a letter from the CC company showing that the 3 payments had been deleted, and was told that they were having a meeting that Wednesday and would let me know. MONTHS went by of contacting the loan officer each week, and I was told the same thing, "no decision made" and "a meeting this week to discuss." I was never told yes. I was never told no. The last communication I had was another, "I will let you know after the meeting Wednesday afternoon." In September (yes, September,) I was able to secure a construction loan from another bank without any issue whatsoever and a stellar rate. I wish this bank had the professionalism to provide someone with a yes or no instead of baiting them along with unanswered inquiries. Would not recommend for any type of financing if you value professionalism and honest communication.
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December 2022 by Kyle Reid
I love this bank! They're so friendly and they get things done when you need them to. Just an amazing small town bank!
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August 2022 by Rodney Renner
I have done business with this bank for about 15 years. I cannot think of another institution I have done business with that has treated me or my family better. They are very customer service oriented and a great asset to the community and without a bank like this, our county would not have the quality businesses here and the local business owner growth that we have.
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July 2022 by Shelby Register
I reached out to this bank about a construction loan June 2021. After filling out my application and providing required documents, Lindsay Jones informed me due to three late CC payments, they couldn't offer a loan, but if I could show proof that information was invalid to let her know. I called the CC company, showed them where I had made payments on time, and had all 3 late payments cleared from my credit history. I contacted the bank again, provided a letter from the CC company showing that the 3 payments had been deleted, and was told that they were having a meeting that Wednesday and would let me know. MONTHS went by of contacting the loan officer each week, and I was told the same thing, "no decision made" and "a meeting this week to discuss." I was never told yes. I was never told no. The last communication I had was another, "I will let you know after the meeting Wednesday afternoon." In September (yes, September,) I was able to secure a construction loan from another bank without any issue whatsoever and a stellar rate. I wish this bank had the professionalism to provide someone with a yes or no instead of baiting them along with unanswered inquiries. Would not recommend for any type of financing if you value professionalism and honest communication.
