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March 2023 by Pat P.
The store requires EVERYONE ( who wants an advertised lower price) to scan discount QR codes ! You MUST GET on your phone TO SHOP IN PERSON ... to push your buggy around ... !!! I have never been more furious in a grocery store!! I spend 20 min. Downloading and scanning codes etc AND DID it incorrectly !!! This is BULL MALARKY ! Times are hard !money is tight ! people are frustrated and I don't want to have to scan a gosh darn code to buy my groceries !!!! grocery stores need to STOP stop this nonsense. Stop the freaking coupons in the apps and the codes and just give us your lowest price because people can't afford food anymore. I DONT WANT TO PAy MORE JUST BECAUSE I DIDNT JUMP THROUGH YOUR HOOPS AND BARRELS IN the CHECKOUT LINE!! I am not shopping there again until the code crap ends. I would happily return if that happens . The store was very clean. The produce look fresh. All the departments were managed beautifully, except for their marketing, their actual marketing of goods and services inside the store.
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December 2022 by Rocky L.
the pharmacy is getting worse every year! today I went to get a vaccination, so picked up my prescription and let them know, I was there to get my shot. the register girl went and spoke to the pharmacist who has worked with me several times. He evidently said to say they are too busy to do this now, and I would have to come back later. I did request to get it now, I could wait a little, but didn't want to drive back home!(30 minute trip to town) to drive back again we are now at 3 trips to Kroger for 1 shot! nobody in line in front of me and 1 car in drive thru... WTF Kroger pharmacy, how about gas money and my time???not to worry I am older, but still smart enough to go somewhere else! you just lost an 18 year customer, I will never be back for anything grocery or medication !!!
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October 2022 by Lydia P.
First, Thank You Kroger for providing the electric buggies for handicap people. This is the only way I can shop. But unfortunately your buggies need some repairing. I was stranded by my buggy (showing full charge one minute then stopping and showing no charge). A very nice young man working there noticed my predicament and brought me a different cart. He even transferred my items for me. So I continued for about 10 minutes, then that buggy died on me. I was beyond aggravated. I could not continue my shopping. I headed for the registers which took me a long time to reach. Your store is very nice and big but I won't be back unless I can be assured the electric buggies are reliable.
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May 2022 by Natalie C.
I would like to not give 1 star. Click list wait was over 30 minutes for delivery. Over 12 common items were "out of stock" but that's not true. They just do not look. Last 3 click list I had to go in to retrieve common items left off. Substituted Diet Coke with Coke but a diabetic cannot drink this so..had to exchange in store. Mother's Day weekend only 1 worker who was obviously overwhelmed yelled at me in the store, was extremely angry and rude to the point that he sent me into shock. He asked me "Do you want your groceries lady Yes or No lady!? "Iam the only one working today! Do you want your groceries!? Yes or No? Move!" I had gone in to find out were my click list was and to tell him not to worry about the items out of stock. I would just go get them, no big deal. While he loaded my groceries, again, no big deal. My husband could receive the groceries because he was still patiently waiting in our vehicle. Then I was verbally assaulted with "F you" 3x. 1 was in the store, infront of cashiers, baggers, and lots of other shoppers who were in line to check out. I received 2x F Yous outside after my husband asked him if he thought he should apologize. He replied with a heartbreaking "NO" Manager did not fire him. He still works there. I am a Mother of 4 and grandmother to 6. To be abused in public is shocking and traumatic. This happened on "Mother's Day" weekend. I have been struggling with this event. I am very upset. We have shopped there for 20 years at the Jasper location. Spending more than $500 every 2 weeks plus gas purchases. Shopped at the Kroger in Buford Georgia before that since the day it opened. Plus the Kroger in Marietta. Life long customers. My entire family and friends will never shop at Kroger again because of Gross misconduct by their employee and lack of response from management.
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April 2022 by Frankie G.
Went there at 6:05 they open at 6, was told when I was checking out very rudely by the cashier that I shouldn't of came in this early and that next time to wait, excuse me? I have stuff to do and you being lazy and not "opening" in time isn't my problem, not only that how did I "enter too early" when the door literally opened for me and your hours are 6AM-11PM.
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April 2021 by Stacey R.
I love my Kroger store every time I've been in there everything is clean everybody's polite,easy to find things very helpful always clean and always considerate I love my Kroger in Jasper.
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March 2021 by Laura Flaherty Tate
Extremely friendly folks. Great sales and everyday pricing.
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March 2021 by Arianna M.
This was the first time stepping into a Krogers store. I had to admit it was better than expected. The store was nicely organized, cleaned and I hey had pretty good deals on things I was already getting. I was able to download the app and take advantage of some of their digital coupons. The cashier was sweet enough to help me use the app, since it was my first time and I'd don't know how to find the account number. We will definitely use Krogers again while on vacay.
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March 2021 by Ryan R.
They look to be starting a remodel so hopefully they will address the nasty restroom.
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August 2020 by Mac S.
I'm not a regular at this location but I do try to shop here for the sales items. The front end staff have always been very friendly. Bout the only place, during covid summer days, where I carry on a short conversation while checking out. I do like the cooking accessories section Kroger has added. I can usually find what I want but everyone knows the pandemic has caused supply, ship, and stock issues.
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July 2020 by Trisha Massie
I wanted to post a special THANK YOU to your employee out in fuel today. His name was Billy. I accidentally locked my keys in my car, he let me use his phone to call a family member and he also called the police department to see if they would help and a towing company. He went above and beyond to try and help.
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July 2020 by Adam Nevis
Fresh and delicious ? and good customer service!
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April 2020 by Sallye S.
Was there yesterday, Sunday, 8:30 in the morning. The place was packed. Business as usual. I saw NO precautions being taken at all. Patrons and employees alike just roaming around like nothing is happening. 1 or 2 people wore masks- besides me - and that was it. What is wrong with everyone? People are dying because of other people's carelessness! Ingles is finally on board and the Home Depot is too. I will not be going back to Kroger. Most likely ever. They don't care about me or, you.
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March 2020 by Debbie Hinson McFarland
We were so thankful to be able to shop in a protected environment during “senior” hours. Thank you, Jasper Kroger! It was appreciated and you have our business for life!
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January 2020 by barbara padgett
High priced on there sandwich platters didn't even get what I ask for
