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November 2025 by Ray Howard
Cannot/will not answer basic questions. 10 year+ verizon customer and for the first time EVER, was asked for ID to proceed. This, I believe, was just a swipe at me by the manager. 2 weeks before, they were selling me a worthless new SIM card, in her presence, no ID was requested. Very hate ful. AVOID this store!
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November 2025 by Charneita Moore
They are friendly
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September 2025 by VeXeD AgEnT
Made getting a new phone enjoyable :)
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September 2025 by Frances Lanier
Kayla was a very patient and helpful person who got me set up with my Galaxy S25 it was a good experience
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July 2025 by Steven Williams
Good service and people. Enjoied my visit there
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July 2025 by Terrell Surrency
Very friendly staff. I would rather deal with this type of business face to face and ask questions.
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July 2025 by Gaye Sample
Very nice, quick service.
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June 2025 by WD Strickland
Friendly, personable, and took care of all of my needs with a very positive attitude.
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June 2025 by Daniel Denney
Katelynn knows the products incredibly well and very helpful.
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June 2025 by Zachary Downing
Very personable, helpful.
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May 2025 by Benita Erwin
Thank you so much Tim for all your help. We really appreciate you and Russell Cellular.
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September 2024 by junior martinez
Good promotions and variety of phones
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September 2024 by Felicia Gooden
The best
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August 2024 by Tally Ogden
Great service
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July 2024 by Jeremy Dent
What a complete Joke of a Cellular store! Before I continue my review I must add I have worked with Alltel and ATT in the past and was always above 100% of my personal sales goals so I have a very clear understanding of how a cellular company should operate! First I had to wait an additional 5 ish minutes while she filled out this customer contact paper from the previous customer. What a useless piece of paper to have to manually fill out! To continue my experience I have knowledge of pricing of the potential upgrade to a line and the cost associated with it. I was actually sold until she said there would be a $40 set up fee? For what? She wasn't setting anything up for me as I didn't have my sons phone and I have never been charged a "set up" fee at other Verizon's I have done business with regardless. You not giving these employees the opportunity to waive that fee as a closing tool is ridiculous. On to Hinesville I went although I didn't want to make the extra drive but lo and behold I was able to get exactly what I needed and no additional "fees". Lesson learned and yet this is another reason why people won't do business local!
