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October 2022 by Yamel Contreras
Katie was so helpful and very knowledgeable. She genuinely cared and really tried to help us with our issue. The other associate who was in the branch, who’s name I believe is Tasina, asked Katie (in front of us) why she was taking so long to help us and why she didn’t just tell us to come back tomorrow instead. This is an outrageous thing to say in front of a customer who is already being helped. We had visited this branch twice already to resolve this issue and Katie was making sure everything was in order so we didn’t have to go back again for a third time. Unfortunately, the issue was not able to be resolved and we had to close our account. Although this branch is not a busy one it seems like all the associates, with the exception of Katie, don’t want to thoroughly assist customers. Had Katie not been there those first two times we went, I’m certain the other associates would not have given us the time of day.
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September 2022 by Yamel Contreras (BbYamel)
Katie was so helpful and very knowledgeable. She genuinely cared and really tried to help us with our issue. The other associate who was in the branch, who’s name I believe is Tasina, asked Katie (in front of us) why she was taking so long to help us and why she didn’t just tell us to come back tomorrow instead. This is an outrageous thing to say in front of a customer who is already being helped. We had visited this branch twice already to resolve this issue and Katie was making sure everything was in order so we didn’t have to go back again for a third time. Unfortunately, the issue was not able to be resolved and we had to close our account. Although this branch is not a busy one it seems like all the associates, with the exception of Katie, don’t want to thoroughly assist customers. Had Katie not been there those first two times we went, I’m certain the other associates would not have given us the time of day.
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September 2022 by Lena Abdallah
Worst branch, esp since they have changed all of the Employees. New employees need to respect customers that have been going there way long before they got there. You’re better off driving a little further to a newer branch with better atms and an outside atm.
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April 2022 by Rachael Koenig
This branches drive up atm was taken away months ago. I had driven up to the teller window to get cash out and the teller said “why can’t you just come in and use the atm at the door” ………. First off. I have a baby in the car. Second it’s part of your job to run the window so don’t act like I’m inconvenncing you when it’s your branch that took away the drive up ATM. I would also like to know why this branch OFTEN closes 30 minutes before they are supposed to………
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November 2021 by Paul Rogers
SUPER unhelpful! I was looking for a notary and they seemed like they didn't want to help. "our notary is in meetings right now and we don't know when he'll be available but you're more than welcome to go across the street and pay for notary services". Mind you, I've been a Chase customer for more than a decade. Even after explaining that to the man and woman in the empty lobby at 930 this morning, they still maintained that super unhelpful demeanor. The guy even asked "do you have any accounts with another bank?" Smh! Yep, definitely won't be going to this branch for any services. The Old Milton location was much more helpful and responsive.
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November 2021 by Elizabeth Harris
I have banked with Chase for over 10 years and the and this morning was very disappointed in their customer service. I arrived before 9 AM so that I would be in-and-out, needing a notarized document. The only gentleman that was a notary said he was too busy' Although there was nobody else there and he was standing talking to another associate. I had to go somewhere else and pay for the service that I should have received.
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October 2021 by Jim K
The team is always very friendly and helpful. I enjoy visiting.
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July 2021 by Kalpesh Sheth
Don’t want to provide details but not happy.
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June 2020 by Kdence K
My window experience has definitely improved and this is the Chase service that I'm used to. Great turnaround.
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June 2020 by Missy Pitcher
I moved to Chase for my business banking from another big name bank. I opened the first account in the branch. Brittany, my personal banker, was amazing. She helped me thru the process and got everything set up. She has checked in on my periodically to make sure my needs are met. Then COVID... my other big named bank refused to process my PPP account because I didnt have a loan product with them. Not only did Chase process my application but Brittany worked with me and held my hand thru the process. I'm so thrilled with the bank and the service I have received.
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June 2020 by Alyson Tamblyn
Brittany saw that I had moved to her district and reached out to me to see if I had anything she could help with. She set me up to close one of my accounts easily in the drive through. Although one of the drive through attendants was a bit rude, Brittany took over and did exactly what she said. Really great customer service from her!
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May 2020 by Barin Kardashian
Rude drive through window staff who lack total professionalism. We are all experiencing hard and confusing times, so there's no need to be rude, disrespectful and unprofessional.
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December 2019 by Amanda Heath
fast and friendly customer service
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October 2019 by Cameron N
I switched to chase when bank of America closed my account for no reason after being a customer for over 12yrs. Everyone is really nice at this location. I love the manager he personally helped my son open up his first bank account, set up direct deposit and walked him through the whole process of depositing money through the teller. He took his time and was very patient. Every time I walk in this bank I feel a very friendly vibe. Everyone greets you and is very nice.
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June 2019 by Katie Garner
Had chase previously, account got closed over a $35 over draft fee, understandable I went in and paid it off last Friday, did not have the exact paperwork I needed to open a New account that day. Just went to this branch showed up at 5:20 and was told that I could not open a New account because there was not enough time and they stop doing it at 5:30 I was told this at 5:20, There for tomorrow when I need to go cash my checks from work and open an account I will no longer be doing that with Chase, I am very upset because I would have loved to continue using this bank but clearly my business is not wanted there. Thank you to Bank teller Zach who refused to help me open an account.
