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February 2024 by Macy H.
!!!!CHECK EXPIRATION DAYES BEFORE LEAVING STORE!!!! I often find perishable items on shelves that are out of date, and unfortunately a few have made it home. Just this week I accidentally purchased a bottle of sauce that had expired in July of 2023... not okay considering the shelves had just recently been straightened out. I also had this issue over last summer with their frozen items: many products had expired dates or had clearly been thawed and refrozen (you know how cardboard feels all yucky when it's gotten soggy and then froze again?) Really gross when these products have raw meat and/or dairy. Upper management is ALWAYS rude when I try to bring an issue to attention- once when I shared that I almost slipped in the indoor cart corral due to rainwater and no signage, the gentleman wearing the assistant manager badge just shrugged at me and walked off. Same reaction when I told him about a curdled jug of milk sitting in the shampoo isle a few months prior... I jokingly mentioned this to a young lady on staff and she started to tear up: it was clear she's not comfortable in her work environment. Not to mention the parking lot is too busy thanks to sharing the lot with Chick fil A and a rude older crowd that hangs out nearby- I don't appreciate the overweight old men catcalling me when I go buy milk. Overall a crappy store: save yourself the frustration and go a mile either way down holcomb bridge and go to Publix instead. I'll gladly pay a few extra bucks to not be in a bad mood all evening thanks to this location. Very glad to be moving so this won't be our primary grocery anymore.
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October 2023 by Keith G.
Close but this place needs an overhaul. Restroom is bad.. and this is where employees should wash their hands. They don't have a good chance too.
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May 2023 by Joshua G.
Honest review, it has most of the items you need. Definitely not a welcoming energy but a couple workers were nice. Good for last minute ordeals
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August 2022 by Jae E.
This is the absolute WORST grocery store I have ever been to(not just worst Kroger, worst grocery store?. The employees are beyond rude. Every single time I come in here they have terrible attitudes. How is it my fault y'all dislike your jobs? You would have no job if I didn't SHOP. They make me uncomfortable every time I'm here. As if I am bothering them. What makes it worse is this is my local store. Why should I have to go out of my way because they are miserable. Kroger scrap the whole team except for 2 people I have encountered! Ridiculous
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April 2022 by Will S.
This place is great as far as Kroger's go. Staff is friendly and helpful, store is typically always clean.
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January 2022 by Shelly B.
Old food if not canned or sealed. No floor with nice shiny white or new shelves. People always look sad
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December 2021 by C C.
It's clean and esthetically nice. Their staff is courteous and helpful. It's large with an abundance of options. I'm fairly new to the city and this Kroger is one of the better ones I've encountered.
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November 2021 by Jerry H.
Kids working in the pharmacy need basic training. They don't know how to/don't want to acknowledge customers, lack social competence, reluctant to speak with customers, and have a generally apathetic attitude. However they are happy to engage with each other once the customer had 'stopped bothering them.' Get a YouTube channel if you only want to think about yourself.
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April 2021 by Carey C.
Lived in Peachtree Corners/Norcross since 2008. This has been my go-to Kroger since the one on Peachtree Parkway closed around 2010 and was converted into a Dick's and a PetSmart. (Guess it wasn't a good idea to have Kroger, Publix and Target all selling groceries next door to each other.) Been going to this Kroger in Rivermont Station since there was a Blockbuster Video next door! It's a fairly large store, and is always well stocked. Lately, they've been increasing their selection, which is a good thing. I understand this store was originally a Harris Teeter, which is why its layout is slightly different. FYI: There's another Kroger just two miles and a two-minute drive away down Holcomb Bridge Rd. in the Centennial Village shopping center. That one is is a bit smaller, but seems newer and is really nice. It has a HUGE beer & wine section.
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November 2020 by Zach H.
This place smells awful. 3 out of 4 times I've gone here it smells like severely burnt food. That isn't the worst of it. I purchased a $36 roast which turned out to be rancid. The minute I opened it I was gagging and had to get it out of the house. I took my receipt back to Kroger a full 15 minutes after purchasing the roast. I went to customer service and they refused to give me a refund or even in store credit unless I brought the roast back. I will not ever purposely put rancid meat in my car or carry around rancid meat. Absolutely no one on this planet drives around with rancid meat. I spent 15 minutes arguing with this customer service lady, of course she had the biggest chip on her shoulder what else should I expect? I had to be the person to ask to speak with a manager. I'm not getting scammed out of $36. The manager offered me a $10 gift card and I said "Absolutely No". I had to debate and argue for about $20 more minutes until they finally gave me a refund. They made me sign some sort of paper and took my personal information to give me my refund. It was bizarre and I doubt they've ever done that before. I'm incredibly thankful that these angry ladies now have all of my personal info. There is zero chance I will ever return to this store and that is sad for them because it is my closest grocery store and they were in for a lifelong weekly customer. I hope this is a lesson for Kroger Corporate to try and find reasonable, stable, people to employ. Another time I went here there were 3-4 teenagers have a full on argument (not wearing masks) in the produce section. The crappy people who work here and the lack of respect for a global pandemic is icing on the cake.
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November 2020 by Avery F.
Horrible service, nothing is organized. No one can help because they have no idea what to do or where anything is located. Plus it's really dirty.
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September 2020 by Chels B.
I never thought I'll be the one to leave a review like this but today my daughter and i went grocery shopping together, not to get much but a little something. I didn't get the lady in the meat department name but she was lovely with a great spirit. I asked her direction to the oxtails and i was literally right there by it. I apologize and we laughed it off. Unfortunately she was the only nice person we encountered at the Kroger. I had about 15 to 20 items. The cashier a (talk black lady)and bagger ( short older black lady ) had a problem with that and made it known with the side conversation and giggles. Throughout the transition they didn't speak to me and i didn't say anything to them. Disgusting. I left but only returned because i had forgot to get apple juice. This time i went to self check out. I did my transaction , grabbed my bag; the young lady who was working that area spoke to everyone before me (customers was another race ) but didn't speak to me. What i don't understand is, it will literally be your own ppl. I been to this Kroger numerous times never had a problem but today this was tasteless, head shaking . On the other hand this experience gave me a topic to discuss with my class Monday. Be bless and do better people. Customer service is EVERYTHING.
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July 2020 by Todd G.
This is my regular Kroger. I spend thousands of dollars here every year. But, I might be done with it. I am a man in my sixties with underlying health conditions, and my wife is severely immuno-compromised, so we take the coronavirus threat very seriously. I arrived about 8:30 PM on Friday, July 10th. First, not only was no one sanitizing carts, they didn't even have sanitizer out for me to do it Then an employee with no mask was handling produce- I said, don't you have to wear a mask? He said, mine broke When I went to check out, there one one cashier only, and the light was off. She was finishing up with a customer. She said she was closed. I said, but there are no others. She said, use self serve So, I went there and another employee has his mask down under his chin, playing on his phone, 5' from me. I let it go, but then he comes right up on me. I said pull up your mask or step away. So he pulls up his mask, gets with in one foot of me and says, maybe we should get a six pack of corona and burn it, to kill the virus- mocking me. So, yeah,I told him to get away from me, in no uncertain terms. Meanwhile, the one manned cashier that I tried to use has been reopened by another associate. I had seen the new cashier on the floor, earlier, so she was already on the clock, but the original cashier closed the only available check out instead of waiting 4 minutes for the new person to arrive. I will drive a couple miles farther into Roswell and see if they can do a better job. I appreciate front-line workers, but not like this.
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April 2020 by Steve R.
DON'T EVER USE CURBSIDE PICKUP AT THIS LOCATION! This rating is for the curbside pick up. I would give them zero stars if I could.. We had an extremely frustrating experience trying to use this service at this location. We placed an order on April 4 or fifth with a scheduled pick up for April 10. We arrived on April 10 only to be told that they are behind in orders for the 10th will not be ready that day and to come back on the 11th. We called the store the morning of the 11th to ensure everything was ready and was told our order was ready for pick up after 10 AM. We arrived at Kroger around 10:45 AM and called the curbside pick up the phone number to let them know that we were there. We then waited for 20 minutes with no communication from Kroger and called again to check on the status of our order. No one answered I was rerouted to customer service he told me to call the curbside pick up number I tried again and the same thing happened. The customer service person finally found the curbside assistance person to help me she then went on to tell me that all orders that were being picked up on the 11th We're being pushed out to the 12th. I told her that my order was from the 10th and was told that my order should be ready for pick up. She didn't understand what I was saying and proceeded to tell me the same thing again that orders scheduled for the 11th would not be ready until the 12th. I reiterated that my order was originally scheduled for the 10th and that I am here to pick it up and it was told that it was ready. She said OK someone will bring it out to you shortly. I waited another 20 minutes and then called them again to notify them that my order still has not been received. They then said it would be brought out shortly. I waited about 10 to 15 minutes before and attendant walked out to tell me that they could not locate the bags with my order. They offered me a $30 gift card and an apology. DON'T EVER USE CURBSIDE PICKUP AT THIS LOCATION!
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February 2020 by Carrie B.
The items I purchase that end up moldy prior to the expiration date listed on them continuously increases. I also realized I have to apparently check expiration dates of items I am purchasing because I often get home (or do kroger pick up or Instacart) and items on the shelves that picked out were already past the expiration date. Customer service is also lacking as they asked me for a receipt... does anyone keep grocery receipts? As well as UPC for a refund.... do most people keep moldy cheese and bread so they can send someone the UPC code or trash them? They informed me I could bring the items to the store for a refund, but again, I had items delivered or did kroger pick up a reason - and now I have to hold on to moldy items until I can return to the store to return? Amazon Now customer service has been way better. Think I'll stick with them.
