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March 2024 by Sojaila Groom
I had a wonderful experience at the UPS store on Medlock. I was assisted by Rishabh.We helped me with shipping process with kindness and knowledge. I was struggling with my transaction and he helped me with ease. Thank you Rishabh for your assistance!
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March 2024 by theHEALER
This UPS store is the absolute best when it comes to customer service. It’s a store full of family, and all of them work well together. Rishabh sets the standard for the store, and so does Vaidehi. Top tier customer service is rare these days, but this store delivers that consistently.Tamara
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February 2024 by Mohanad Abu Speitan
Very unprofessional. I had an appointment at specific time. Showed up early but I was informed the person needed for the appointment would show up two hrs after my initial appointment time. So I returned two hours later and the person that was need to perform the service was not there. I called and had the finger print service at a different location. Never going back there again.
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January 2024 by Kelly Lee
Tin Ram was very kind
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January 2024 by Bill Magyar
Great staff. Get names next time. Woman lead. Glasses.
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December 2023 by Sarah L
Agreed, they absolutely nickel and dime for the most ridiculous things, like a stripe of tape. I get the need to make money but I agree with others that they do it in a way that is unnecessary and off putting.
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October 2023 by Tarunam Verma
Staff is rude and when I came to drop an Amazon package I had a small top side ripped off they charge a whopping $2 to retape when asked are you not going to retape they said yes but we have to charge or you are welcome to come back
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October 2023 by Miss Boyce
I went here after no luck at FedEx across the street. They are always staffed and ready to help. After being unable to forward my email to them, the gentleman behind the counter showed me how to long onto their computer and print my copies from there. Thank you guys for always being fast, efficient, but most of all courteous!!!
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September 2023 by lorem ipsum
Horrible customer experience, staff is very rude and don't care about the customer. As mentioned by many reviewer below employees working here try to nickel and dime you out of every dollar. I wish I would have read the review before going this place. I went to take a print with flash drive. The lady asked me to use computer to take a print. She didn't mentioned about computer charges. I took print and expected to pay only for print but when I check the bill it includes $2 computer charges. so for 20cent print I paid $2 computer charges.. Insane!!!. I wish I would know this before. If you go to Fedex you can plug and print without any charges.
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August 2023 by Madhura K
I don't send/ship many times but the few times I have had I have opted to go to this UPS location. Every time, I'm amazed by how professionally I am treated, how smoothly things run and how polite the people behind the counter are! I walk out of the store happy and worry free that my packages are handled well and reach the destination.These services are hard to come by those days.Thank you guys.Keep up the good work!
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August 2023 by Krunal Shimpi
Don't go to this store. They charge for putting simple small tape to Amazon return box. I am already reaching out to Amazon to file a complaint
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August 2023 by JING WEN
Remember to bring your id for pick up. Your credit card won’t work and they don’t want to explain more with you. I was here multiple times and I definitely remember the last time when I picked up my package, my ID was not asked. Also, if you want to make this clear, do what FedEx does, mention that an Id is required for pick up, so that customer doesn’t have to drive 20mins to pick up package during work because the store closes at 6:30. This is time consuming and not clear.
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August 2023 by Sheba Gray
Such an amazing experience at this location. The staff members are exceptionally helpful. Huge thanks to Vaidehi! She’s such a beautiful person.
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July 2023 by Ethan Chung
terrible experience with this UPS store Employees working here try to nickel and dime you out of every dollar . Price keep change. Price is change by indian lady if she say $2 the price will be $2..price not set by company, price will be charge by the person never use this UPS
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March 2023 by Alvin Leaks
My experience has been awesome at this UPS store! The Manager, Veldehi Patel and her staff are courteous kind, professional and they provide excellent customer service that exceeds expectations. I highly recommend this store.
