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February 2024 by Joseph Simmons
Treated like family here, but in the right and positive manner!!!
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February 2024 by Jude Dichristopher
Walt does a outstanding job along with his work associates I enjoy taking my car there it's a wonder experience walts knowledge is unprecedented always puts my needs first I enjoy doing business with Walt if he wasn't there I wouldn't go bottom line
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February 2024 by Michelle Mitchell
We needed two tires and came to PEPBOYS just to make sure they had the tires. Theo inspected the vehicle and advised we actually needed 4 tires. We were prepared to leave and he advised he could quickly assist and get us on our way. He did everything that he said he would do. We will definitely return. Thanks for the amazing service.
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February 2024 by aqua linc
The customer service at pep boys on Tara boulevard is the worst misdiagnosed my car try to overcharge me when I made him aware that I knew what it should cost me for parts and labor he came down off the price $312 and called it a discount. Come to find out two days later my car was misdiagnosed I paid for parts that I didn't even need in labor and I'm very upset about it and I will be dealing with this situation looking forward it is not right to get scammed when you're trying to trust someone to fix your car that's why people do private mechanics these days because it's you can't trust taking your car into the shop you want to get professional help but then they try to scam you and it's the worst.
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February 2024 by By ReenuhRenee'
Based on the other reviews I decided to try out this location. The guys here are very professional, attentive and organized! The wait wasn’t long and they communicated and answered all the questions I had. They have my business for life!
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February 2024 by Gwendolyn Johnson
First I had an appt at 330 got there around 315 didn't get to my car until about 430 wait was extremely long especially when they only had one car that was before, the whole team was outside laughing smoking and cursing, that's one problem. So here is the second problem, they come get my keys me and my children go get something to eat at 5:04 I get a text that says your car is ready for pick up. I walk back over there to get my car and it's not finished I didn't leave there until a little after 6 I was late for work and when I go ask for the manager to make a complaint Theo said he was a manager and he will be in to take my complaint he came in and went to the garage I had to call the 1800 number to make a complaint I will never go there again, your team is disrespectful, lazy and rude.. you need a new team. Pep boy
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February 2024 by Keola Benjamin
I came in for an oil change. The service was fast and the new management gives the place some light. Good upgrade.
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February 2024 by Si Morrison
You'd be better off going to prison and bending over to pick up the soap than to go to this Pep Boys (or any, for that matter) because they will go out of their way to figure out how to screw you.
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February 2024 by Danyelle Davis
After having front suspension work elsewhere, I went in to the pep boys on January 30th for an alignment. After getting the alignment, the abs, traction control and esp lights came on along with the car veering to the right and making sharp turns. I took it back up there on January 31st and they pointed out transmission and catalytic converter issues which have nothing to do with my alignment. They also pointed out wheel sensors which I took elsewhere to be fixed they have been fixed but the car is still turning Sharp and veering to the right. They claim the alignment was good but isn’t it my car is barley turning and veering right which was not a problem after even getting the suspension work. Complete waste of money and now I have to pay someone else for another alignment!
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February 2024 by Nadiesha Mcadory
Great service was in and out.
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January 2024 by Life Of La'Tiya
Very lazy went up there to get air in my tires all four men just standing around not doing nothing
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December 2023 by Eugenia Brown
The service manager, Antonio, exhibited great customer service. Although I scheduled an appointment online, I had to wait a few hours to have my tire repaired. Antonio was extremely apologetic and transparent as to how the day was structured with cars waiting to be repaired. As I waited, I saw how patient he was with irritable customers both in person and over the phone. His interaction with his team was superb and they seemed to have had a great working relationship. Upon completion of my repair work, he was still apologetic for my wait and appreciative of my patience.I've been a patron of that Jonesboro-Tara Blvd. facility for over 7 years now because of the good work their more seasoned team provides. By far, one of the best Pep Boys locations in the metro Atlanta area.
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December 2023 by William Packer
I posted a review of this store recently, and claimed they didn't return two tires that were not worn out. In that review I should have also taken some responsibility for not demanding the return of those tires. If anyone reading my review took it to mean that I was alleging something shiesty on their behalf, I apologize..; that wasn't my point. Simply put, I was told I needed two tires replaced, but bought a complete set. The other tires should have been returned...
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December 2023 by roger green
I made a reservation online for a free tire rotation that was offered when we purchased our tires. After waiting over an hour our car was still not serviced and they did not even appear to be busy. Staff did not appear to be as friendly. Maybe I am just use to the fast and friendly service at Discount Tires, even though Discount Tires is always packed, I am always greeted well and in and out, especially for something as simple as a tire rotation.
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December 2023 by Clreassa J
Very unprofessional. I will never return .. I feel as a women men try to down play like we don’t know what’s the issues with the car I had my car diagnosed ! & brought it for alignment .. the man was trying to tell me other wise when he’s not even a mechanic I came December 7 & whoever the guy was with the glasses very unprofessional as if he don’t even wanna do the job had a nasty attitude as well ignoring my questions .. I had yup ! Thanks won’t be back
