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February 2024 by Noah Christian
I had came into the store to help reactivate my sim card. During the outage, I had erased my esim from my 13 Pro Max by mistake because at the time I was unsure of the outage of the time and thought that was the issue. Once the outage was over, I tried reactivating my esim through the AT&T website to no luck. I got on the phone with customer service and the customer service person on the phone did not listen to me at all telling me that the reason I did not have service was not because of me deactivating my sim (I was looking at it as inactive) but due to the outage and that I needed to wait. Keep in mind this was around 3PM and the outage was definitely over as EVERYONE on my phone plan had service BUT me. This person on the phone REFUSED to help me activate my esim.Luckily, when I had went into the store, everyone there fully listened to me and helped me restore my esim and got me back online. They listened to me fully and got my phone back up and running! Absolutely amazing staff and store! If it were not for them my phone would STILL be on SOS!
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February 2024 by Cindy Wright
Manager was amazing answer all my questions everything was an easy process
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December 2023 by Justin Langford
After spending 45 minutes on the phone with technical support, Camron found out the issue within the first minute of walking in the store. Would highly recommend this location.
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October 2023 by Denise Villani Zagallo
My experience was awesome. They are great!!!!
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October 2023 by Shannon
Amanda was very helpful and nice. She helped me sort out my problem. All the team members here are very professional.
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October 2023 by Chris Okiyama
****FRAUDULENT ALERT****Store: Kennesaw GASales Rep: JesseManager: AmandaIn July 2023, I went in store for a new phone. I still owed approx $400 on the phone I was replacing. The sales rep asked did you want to pay money now or not? Of course I asked if I could factor in any money owed into the monthly bill. We agreed no money would be owed at the time of purchasing except sales tax, and that my monthly bill would increase by $30-40, which is the price of the new phone minus the trade in. After about 3 months I noticed the autopay was about $90 more, so I inquired about the details. It turns out ATT opened an additional line for the new phone because I still owed money on the trade in phone. The new line according to the bill was about an extra 30 a month when you factor in all the fees associated. When I went in store to discuss this with the manager, she said we do this all the time, but have I known they were going to open an additional line I would have simply paid the old phone off and not open an additional line. So basically ATT will still get their money for the phones through monthly payments, but I paid for an unnecessary additional line. This was not explained to me at all in store, and no recourse or refund was offered by the store manager for the extra months of unnecessary service. I immediately paid any phones off and ended my relationship with ATT mobile. I hope anyone reading this, please look through all paperwork, contracts, terms and conditions as this was completely fraudulent on ATT’s part.
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October 2023 by Paul
Amanda was very helpful and nice. She helped me sort out my problem. All the team members here are very professional.
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September 2023 by Lynn Porter
I cancelled my service with Xfinity due to bad customer service. I walked into AT & T store and was greeted right away and did not have to wait. I received EXCELLENT Customer Service! Harris offered me discounts and promotions they had available! He was so helpful along with the Supervisor!
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September 2023 by Allison Ford
Harris is awesome. He was very patient, helpful and knowledgeable about trading my phone in! Thank you again!
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August 2023 by Gerri Cadle
I was having problems with my phones and visited this store. I had an amazing experience of outstanding customer service/satisfaction. At one point the entire team had to assist and they did with patience and professionalism. Harris, Will, Cameron, Amanda and Mike !! Thanks a bunch ! You all Rock !!
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July 2023 by Angela Cooper
Efficient, quick and great service. My issue was addressed quickly and with courtesy:
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May 2023 by Cynical Citizen
To the staff: How did you think that you'd get away with 'cramming' my account with unwanted product? Electronic trail....To Prime (Corp. Owner) Communications: All you had to do was return my call regarding the above situation.and this review would not be here.Prospective customers: You decide. Untrustworthy employees and unresponsive ownership.Edit: Sorry, no. I will not deal with you any longer. You had your chance. I've dealt with AT&T and let you reap what you sowed here.
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February 2023 by jesus pantoja
Worse customer service at this location, just changed back to ATT and got 7 devices, came to this store and before asking or receive me they were already telling me that only had 30 minutes until closing which already knew by checking store hours before coming( was 6:00pm by the way and store closes at 7:00pm)Now If you only have 30 minutes left which I understand, then ask what can you help customers with and don’t go back to watch your phone like they did after saying We only had 30 minutes.That’s why customers go back to the competition…
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February 2023 by Camron Cunningham
I made cameron sit there and help me for almost two hours and he was nothing but patient with me the whole time. Got lines for myself and my wife and kids. His service was impeccable. 10/10 would recommend... He kind of smelled weird though.
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February 2023 by Ronald Robinson
We were at this store on 01-13 and Kayla was our ATT rep who handled everything we needed to purchase a new account with two phones. We feel very fortunate to have Kayla walk us thru everything , she was very professional, courteous and polite, patient and she made this experience very comfortable for us. We recommend Kayla for all your needs at ATT. Thanks