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November 2025 by Jay majestic Atl
Alexis was rude and was speaking to other employees negatively about my family. Had a face as she was taking care of us and made this whole experience uncomfortable.we left without making a purchase.
I thought this was a happy place, clearly she does not enjoy her job.
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September 2025 by Catherine Craig
Came in today and there was only one employee Alexis , She did such a wonderful job as it was incredibly busy and the line was almost out the door. She handled herself very well and made the whole experience wonderful for my children! She deserves a raise for sure!!!!!!!!
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September 2025 by Lucas S
I don't usually leave reviews and this BAB is usually fantastic and I've never had an issue. Percy was incredibly rude while I was trying to check out. He would interrupt and speak over me, and get a whole attitude whenever I tried to speak. He straight up yelled at me for saying no to the extra gift card.
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September 2025 by Lauren Bailey
This build a bear is always great!
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August 2025 by Tracey McDonald
Kelsey was so sweet and friendly to help us with my nephews 1st birthday bear. The store got very crowded and she was the only employee. I feel bad that she was so overworked. Please hire more people and give Kelsey a raise!
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August 2025 by Bella Reeves
We went to Build-A-Bear and had the BEST experience thanks to Obie! He was genuinely so kind, helpful, and patient the entire time. You can tell he loves what he does, he made the whole visit feel extra special. Obie truly went above and beyond, and we’re so grateful for how thoughtful and welcoming he was. Thank you, Obie!
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July 2025 by McKenzie Eddy
I am sad to say the service at this location has gone down. I am in my early 20’s and went with my sister who is in high-school today. Caitlyn and Hannah assisted us, they didn’t have us place hearts inside, test the give of the stuffed animal, but had the groups before and after us do so. My stuffed animal wasn’t stuffed fully and the stitching wasn’t fully pulled closed. I have not been since I was a kid and was very disappointed with the quality of service shown today.
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June 2025 by J Hazelwood
Probably the best Build-A-Bear I've ever had the pleasure of being in so clean and the staff was so friendly, especially the associate named Hannah. I don't usually reviews but I thought that she went above and beyond to make my little pumpkin happy.
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June 2025 by Alexandra Batin
Let’s just say we had a magical experience at build a bear Towne Center Mall and mostly because Hannah, store associate was simply amazing! Thank you Hannah for making my son’s birthday feel so special. You can tell she truly loves her job and kids. You come to build a bear for the experience and Hannah made me want to come back for more.
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May 2025 by John Weaver III
Friendly staff
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May 2025 by Donna Beavers
The girls were great to my twin nephews on their bab birthday visit.
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April 2025 by Gwyn Brady
I went there today and the workers that helped me were so lovely, even tho I didn't buy anything (just took the sound out a bear.) They showed me how to use some of the electric bears, and had a nice chat with my boyfriend about the food court. (Spoiler alert, if you accept a free sample of the deep fried Oreos upstairs they basically make you buy 12.) My favorite thing about the store is that it's one of the old style of stores, which was so nastolgic! Overall, it was an amazing experience, and I will come back if I'm in the area again!
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April 2025 by Paige
I went in today to have the batteries replaced in a bear that my Nana had recorded for me. She has very recently passed so when I pressed the button on mine and didn't hear her voice I was devastated. I went in knowing the odds were against me on it getting fixed and hearing her voice again. A very kind employee named Percy helped replace both batteries and was very delicate and sweet the whole time. I love build a bear and I can't thank the staff at town center enough. Percy is the perfect type of employee for build a bear. Clearly loves the job and is keen on giving excellent experiences! Not only did Percy help me but was also helping a fellow employee a newbie and teaching at the same time. I was extremely impressed! Thanks Percy! May your pillow always be cold and you sewing technique perfect!
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March 2025 by Arieana
My mom and I had a great experience at Build-A-Bear! 🧸
Amy was super helpful in making sure we got the perfect bear and accessories we wanted. She was patient, kind, and made the whole process fun and easy. Thank you, Amy, for making our visit special!
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March 2025 by p brown
Lots of fun!
