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November 2023 by Larry L.
I was not properly shown how to properly navigate through the technology that exists in my new GMC truck. They are all bout the money. They provide poor value for trade in and even worse for the product the are selling. I love my GMC truck but will purchase and service elsewhere going forward. A person would do well to avoid this dealership.
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October 2023 by Brock D.
Our vehicle has been at Carl Black now for a month waiting on parts from GM. While I know Carl Black cannot help the current situation with the strike, communication from the dealership has been disappointing to say the least. Every time I call it takes multiple phone calls to get someone to call me back. When I do get a hold of somebody, it's usually just two words and it's usually just no update. When I inquire as to what GM is letting the dealership know about parts and distribution, again, no information. They have not offered to make this process any easier on its customers. They have not offered the opportunity for a courtesy car, or any type of resolution. The biggest issue I have seen so far is nobody in the facility has a clue about what is going on and are doing their best to avoid customer questions.I even called today to get the email for the general manager over the dealership and the general manager over service and the female receptionist was reluctant and I had to be aggressive on the phone just to get her to give me the information. Do better Carl Black! You're in business because of your customers. We bought our first car from Carl Black in 2000. And up to this point, we have been satisfied. But a month for a headliner and carpet is excessive. Not to mention it took you three weeks just to diagnose my car.
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September 2023 by Ty A.
I will not be buying from Carl Black again.I called around to multiple dealerships to ask if they had a "mandatory" dealer additional cost over MSRP, Carl Black told me no they didn't. On Jan 4 2022 I went into the dealership to place an order for a Chevrolet Suburban Z71 with the 6.2 V8. I had met with their top salesman, Alex. I again asked if there was a mandatory dealer add over MSRP, was told no once again. We shook hands and placed the order for the vehicle. (After I left, I communicated I wanted a sunroof, we had to order a 2nd because the first didn't have a sunroof, this is relative to a later issue)2 months later, the vehicle arrives, we go to do all the paperwork and there is the mandatory fee of $3xxx. Alex tells me we will work it off when we trade this Suburban in on the next one with the sunroof (this was at the height of used vehicle prices, they would mark it up and sell at a high price very quickly. The sunroof would still be $1500 or maybe free depending on the trade value at the time). I kept asking about the replacement Suburban, month after month they said any day. Finally was told it was "cancelled" by Chevrolet and we could try to reorder for the next year's model. The vehicle base price had increased $1500 and the used market calmed down, I would end up losing on it in the end.I elected to keep the Suburban, it just got a new engine at 28,400 miles.I should have waited and found a dealer anywhere else to get it at MSRP rather than pay the premium to a dealer 45 mins away from my house.
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August 2023 by Rebecca S.
After the sale, you can FORGET about getting good service! I purchased a 2022 Yukon XL brand new. At the time, chips weren't available for certain features but I was assured I'd receive a retrofit with 12-18 months. January 2024 will be 2 years....nothing.Aside from that, I've had numerous issues with this truck and service is a joke, that's putting it nicely! They don't seem to know what they're doing and can't communicate at all! I've been there 2x for the same issue and now the same service error is popping up again and I've been trying to talk to someone about it for 3 days. Multiple calls, messages for call backs and still NOTHING!
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August 2023 by Ken M.
DO NOT GO HERE! Their service department has a reputation of taking high end cars on joy rides. It happened to a friend's C8. He was able to monitor their drive via the car's recorder. They abused the car!On top of that their service management sucks. STAY FAR AWAY FROM THESE CHARACTERS!!
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July 2023 by Google user
Never again! They lost our keys and left us without a vehicle for a week! You know what they offered!? $100 to spend there! The next time! Guess what... There won't be a next time! If a car dealer can't keep track of your keys, how can you expect them to fix your car! If you choose to go here, good luck!
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July 2023 by Alisia F.
Went 3 different car dealerships- looking for a YUKON ... and was completely unsatisfied with the customer service-- as I was heading home .. I seen a dealership . They had SUV . Every where - (. Exactly what I was looking for ). so I decided to stop. Right away when me and my husband got out the car - a guy came out and greet us ., ( his name was NICK ) he ask us a couple questions and SHOW US .. this beautiful YUKON SUV - it had everything we wanted in a SUV. But he told us the one was already SOLD ... but he had another one (IDENTICAL) at his sister store. Nick grab us some water and some snacks for my kids. ...while putting us a great DEAL TOGETHER .. next thing I know I was signing paper work -- suv was transported to CARL BLACK DEALERSHIP and ALREADY Getting detail and clean. NICK did an amazing job .. He was straight to the point ... and honest with the entire process ... no hidden fees ... the customer service was 10 STARS. .. I LOVE MY NEW SUV . Thank you for being a great salesman... NICK. really appreciate you ‼
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April 2023 by Cathy
Matt Gill was very friendly and helpful. Although I regret that the repair has to be made, the transaction went very smoothly. Thank you.
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April 2023 by Garren F.
Hopefully I will be updating this with a much better review and more starsMy wife and I were in town due to not being able to vacation with family due to Hurricane Ian. I am currently stationed in Norfolk, Virginia but from West Georgia, I maintain my residence, license, address, home of record etc.. in Georgia as we plan on moving back. Naturally it makes things easier to purchase in Georgia. So instead of flying back we figured we could get a well needed vehicle
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March 2023 by Cassandra Richardson
I’ve been using Carl Black for several years and only have my car serviced here. I work with Jason E. He is friendly, efficient and communicates my service updates really well.
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January 2023 by David R.
So check it out, I live in California, and I was on a huge road trip, where I went basically from California to Toronto, Canada, and then I zigzag my way down towards Florida and of course I was going go back to California. Just outside of Atlanta I started having trouble with my 2022 GMC 2500 Denali and I was super frustrated. It wasn't the very first time that I was having problems with his truck, I already had a case open with General Motors and what's really funny is I was in Detroit staring at the General Motors high-rise building when the problem started. I finally got a hold of someone who thought they had a solution, they introduced me to Carl black GMC and they have a division in the back that specializes on the big 2500 & 3500 trucks. So I drove from Detroit down to Atlanta and I basically drop the vehicle off with the service department and to make a long story super short the guy in charge. His name is Tracy and he was absolutely awesome. Not only did he fix the vehicle, but he went out of his way to make sure I wasn't any more inconvenienced than I already was. They needed a truck for over a week so I basically flew home, we're back to work and when the truck was ready, I flew back out, picked up the truck and drove it all the way back to California. The truck is completely fixed and guys it has already been to multiple dealerships multiple times for the same problem and again call black GMC fixed it the very first time they had it. It's safe to say that the guys at Carl black really know what they're doing and if you need some special attention talk to Tracy because he's awesome.
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December 2022 by Haley Z.
We had an excellent experience at Carl Black of Kennesaw. We were immediately approached by Stephen DeCastro when we pulled in. He was extremely helpful and took us to a Tahoe that was a perfect match for us. Stephen was knowledgeable, efficient, and honest during our entire car buying experience. We highly recommend purchasing a vehicle here (& be sure to ask for Stephen)!
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December 2022 by Christopher Teng
Larry possesses some of the best service skills. Keeps you informed, and manages each issue with true professionalism.
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December 2022 by Lisa Stanton
Nicest people salesmen and car wash Very kind Great deals Excellent Customer Service
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November 2022 by Rosa Yachachin
Poor Custumer service. This guy Jose told me upfront that whatever issue my car has will take all day to fix. He told me that he has to call insurance and it will take all day on the phone. I talked to my car insurance and they said it takes 5 minutes to set up and whatever they ask the insurance will pay. My husband and I purchased several cars in this place and had been taking other cars at this service for many years. We will not do business with this company anymore.
