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March 2024 by Kristen Baker
Terrible customer service. Booked repair weeks ahead of scheduled date and talked to them about dropping the car on Sunday since I would be out of town. They told me they had a drop box and I would need to call and provide credit card. Called me when I was gone to tell me person who did the estimate no longer worked there. While they still had the estimate they had to start over and "walk the car" with me to discuss what was going to be done before they could repair the car. Claimed to not know I was dropping it off even though the girl (Mia) who told me this was the same girl I talked to about leaving it. Total waste of my time and advanced planning, and they didn't care. Went to Gerber and got an estimate immediately, which turned out to be $1,000 less than Classic Collision quote. They were friendly and attentive and I scheduled the repair. I will never go to Classic Collision again.
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March 2024 by Nathaniel Kemp
Classic Collision provided me with awesome service! They saved me over $1000 on body work. If you are in the market to have body work done to your vehicle , done right and fair pricing visit Classic Collision of Kennesaw for your vehicle’s body work needs! Again thank you. Oh and did I forget very professional and prompt!
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March 2024 by Allen Adair
Justin Elkins handled our claim and he was top notch! He kept us updated throughout the process more than I have ever seen regarding a repair of any kind let alone a car repair. We were updated regarding even when I didn't feel it was necessary. Don't want to have to go to body shop again but if I do, I won't hesitate to go to CC and ask for Justin. A+!
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March 2024 by Daniel Miller
Darryl from classic collision Kennesaw went above and beyond on helping us with our car claim. I highly recommend his services directly. Everything was handled in a timely efficient manner. (Tesla collision claim)
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March 2024 by Raj Kumar
Worst and rudest receptionist and the Mechanic assigned to me. They estimated 12k $ first Jst for rear side bumper collision coz I have a claim. My insurance consider its a total loss coz they increased again. When I said car was bought for my late son and I cried at the office the receptionist lady and the mechanic guy were laughing. But I fought and got my car back Now I fixed that for 4k$.
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February 2024 by Christina Moore
A very great experience with this location in Kennesaw, Rob the tech, kept me well informed about my vehicle while it was being repaired. The repair on my vehicle was well above my expectation when I picked it up, I would definitely recommend you to bring your vehicles to Classic Collision for your vehicles repair work.
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February 2024 by Tori Owen
Great experience! Top notch staff and repair…Highly Recommend
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February 2024 by Jennifer Andrade
Brought my Tesla into Classic Collision, Kennesaw after a car accident and Daryl took care of my car and contacted me throughout the process of the repair. Highly recommended working with Daryl and Classic Collision
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February 2024 by Arnold C.
I read through some of the negative reviews here and it's shocking how it is exactly what I experienced. My vehicle was in to Repair damage on driver door and some damage on rear driver side door. The paint job on the door turned out good. However do not bring your vehicle here unless you are willing to keep your vehicle there for an extended amount of time. they billed Me labor for a part that was handed to me to self install. Still waiting for a part for the past 2 months ( wheel cover) that they claim to have ordered but I checked with Tesla and it is available (7 day ship). I'm still waiting on manager to get back to me about refunding me so that I can order myself. I spoke to her weeks ago and she has not returned my call. Needed one is ever available for calls.
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February 2024 by Trevor Mathwick
This is the best repair shop in the State of Georgia. Matt was especially helpful. The car works great, and looks brand new.
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February 2024 by Tim del Risco
I'm always iffy about repair places cutting corners. They did the full job, and I couldn't recommend them more if you got in an accident and need a repair. They handled everything with the insurance.
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February 2024 by Jon Potash
I had an amazing experience with Darryl and the team at this location. My Tesla was involved in a small rear-end collision, so it needed a new rear bumper among a few other things. The service manager at Tesla Kennesaw told me that many Tesla owners in the area have had a good experience with Classic Collision, so I took up the recommendation. The work performed by the team here was done very well, and also completed slightly ahead of schedule. Regular text updates throughout the process were also a nice touch. If your Tesla was involved in a collision, I highly recommend this Tesla-certified business for any repairs!
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February 2024 by John Sottano
During my recent visit to Classic Collision Kennesaw, I encountered unclear communication and an overwhelmed staff, including Sara. This led to a series of conflicting statements about my insurance, vehicle assessment, and appointment scheduling. Initially, I was told my insurance wasn’t accepted, then that my towed vehicle couldn’t be assessed, followed by claims of being fully booked until the end of February, and finally being told I had no appointment at all. Having previously had satisfactory experiences (I was a loyal client), this inconsistency and the UNPROFESSIONAL suggestion to take my business elsewhere were startling. I hope for clearer communication and a more professional approach to maintain Classic Collision’s reputable standards.I took my business elsewhere as LITERALLY requested by Sara!Ps: I scheduled an appointment, received a confirmation and was there a day earlier solely to drop off insurance docs to facilitate the staff’s life.Text attached: “Your drop off appointment with Classic Collision is confirmed for Tue 1/23 at 10:00 am.1680 Old 41 Hwy, Kennesaw, GA 30152Reply "STOP" to cancel.”I was accused of “not knowing how to use the scheduling system”. Wow! Thanks again!
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January 2024 by Amanda Morales
Just got my car repaired at this location and Justin was amazing to work with. My car was fixed within a reasonable amount of time and I couldn’t be happier. Thank you to everyone at Classic Collision for making this easy.
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January 2024 by clarence zienert
Elkins did a superb job in estimatingAnd keeping me informedThe stars should be FIVE. I don't know why it shows only three. Please delete the incorrect three rating.
