-
January 2024 by DD Frausto
Express used to be the store where I exclusively bought jeans. Since Covid they have not had their fitting rooms open, at least at the mall where I shop ( Towne Center Mall.) I will not buy jeans if I can’t try them on, consequently, I’ve been forced to find other stores that sell the cut and quality of jeans that I love from express because they never have their fitting rooms open. It’s disappointing because this literally was my favorite store. I went by the store today, hoping they reopen their fitting rooms (2024), unfortunately, still not open. Additionally, could not find one person working to help me find the style that I like.
-
January 2024 by adeolu ojora
Great styles at great prices
-
October 2023 by Marilyn CPRinstructor
I received excellent service from Quintin and Eve, two of the most Fashion Forward associates. Thanks guys, you made my Birthday a memorable event.
-
May 2023 by anoo ali
I've been Express customer from 8 years ago . Now this location with those 3 guys working there bad customer service .Rood. the way they talked with customer very bad unrespecful .they're not helpful .lazy.Unprofessional . Bad experience with them I already call the Express customer service .because they unrespecful I don't know how they hires them including the Manger. I feel sorry because I've been shop alot from this location but I feel disappointed.
-
May 2023 by Marina Turner
Well-arranged and organized store. Easy to find the things you need. Staff are polite and helpful.
-
March 2023 by fer nan
I am very happy with the store at Town center mall Kennesaw -GA. The customer service is really good at focusing on what customers need and require. I usually shop during the weekends and one of the leader sales ( Erick ) had a real instinct to understand what I was looking for. He is a very nice and polite young man.
-
March 2023 by Dri Dri
I love this store. The employees there clearly work very hard and go above and beyond to always help me. I feel as each customer has their own way to shopping and it's very important to be able to get what we need or what we are looking for when we go to a store. The Express at Town center mall has a great customer service and especially when the employee Erick is working. He goes above and beyond. He knows all about the clothes and tries very hard to help you find what you want. He is the main reason for my 5 stars ?
-
December 2022 by Katherine Fahey
I stopped in thinking 6ish hours would be enough time for them to process my online order. I was wrong. I was able to search the whole store for the item I had ordered without having one single person ask me if I was doing ok. I figured “hey, they’re probably understaffed!” Wrong, there were four gentlemen standing behind the counter. I finally asked for my item and they no longer had it in my size. I have no doubt it was sold in the six hours between when I placed the order and when I arrived in store. I’m former retail management so I try not to be a Karen but this service was really inexcusable and if I was the manager I’d want to know what’s happening when I’m not in the store so that’s why I’m writing this.On the plus side I was able to cancel my order and re-order the item to be shipped to me, so I’ll still have it for my trip to Vegas!
-
December 2022 by C Crawford
Every time I come to this store, I have issues doing returns. The staff have no customer service skills at all. Even the "leads or managers" share no smiles and the usual "Thanks for coming in" is nevery said. Its definitely not a welcoming place to shop.
-
December 2022 by Jennifer Hennequant
Not much to offer anymore. The store is always empty when I go by it. Spent about 20 mins in the store and not one employee spoke to us. They just kept folding at the register without acknowledging that someone was in the store.
-
October 2022 by AnaLisa Love
Great sales going on right now and all the sizes I needed were available
-
October 2022 by Kate Ndungu
This store never opens on time. And the workers there are rude and not helpful at all.
-
October 2022 by Janelle Troupe
Poorly merchandised store, terrible customer service.
-
September 2022 by Shari Ray
I am so disappointed in this location at Town Center Mall they are supposed to open at 10 am per the website and we have been waiting for over an hour. It’s 11:15 and nothing. We called and were told they’re short staffed and will open at noon! It’s Saturday and that’s simply unacceptable! Post a sign on the door to let people know! Shame on YOU management!!!
-
June 2022 by Millie Ventura
My son loves shopping here a d I have to say that the stuff there is always nice and helpful