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March 2024 by Trenton J.
Great customer service. Diagnosed issue in 15 minutes and found another problem they fixed for free. Definitely recommend.
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February 2024 by KeKe Moochi
Always a good experience at this location. Staff are friendly, courteous and professional. No long wait time even as a walk in.
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January 2024 by Ronnie “Ronn” Martin
Been taking care of my car for years. Awesome customer service.
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January 2024 by Gene Tolentino
Great service. Very friendly and helpful staff.
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January 2024 by Natalie Johnson
Only took about 40 minutes for a tire change, and the staff was very friendly
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January 2024 by Ashley Jackson
I have had multiple issues with several workers at this Town Center location. Previously, work with Ed. He was personable, reasonable, and really cultivated a family atmosphere. Ed made me feel like he truly cared about me. His customer service was impeccable. I always left feeling taken care of and valued. I’m guessing he retired. I think that was a huge loss for this location. I’ve tried to overlook the rude and cold hearted customer service I’ve experienced since Ed left. I’m passed my limit of providing patience. I will NEVER return to Firestone after this last experience. It’s truly sad because I used to recommend Firestone often. Now, I deter people from Firestone based on the terrible customer service I’ve received these past couple of years. The staff there need training from more experienced seniors who actually value the customer and not only the bottom line. They are a hindrance to retention of customers. If that matters to you, I’d advise strong monitoring for improvement.
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December 2023 by Kelvin Lanier
5 stars for Kodie, the beautiful girl upfront. She was courteous and very sweet. For the service, it was fast.
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November 2023 by Soraya G
I took my car to this location quite often because I thought they were honest, but things change. My brake light went out and I asked Firestone how much it would be to fix it. They told me 70 bucks. I went to an auto supply shop, purchased two bulbs for 11 bucks and replaced my light in 5 minutes. Firestone tried to charge me 70 bucks for a 5 minute job. Dishonest.
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November 2023 by LCD P
I drained the battery in my car while at the mall so I called Firestone to see if someone could help me jump my car. A very nice gentleman (really long dreads) came to my rescue. He saved me a lot of time, and I’m grateful for his kindness and willingness to help. Thanks again!!!!
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September 2023 by Veronica Nottelling
A great car place! Gets the job done! A very trustworthy company. I still use them when even though I moved over a few states. This location is very good. They are friendly and quick (for a car place).
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September 2023 by Ellie
*ATTENTION LADIES*DONT GO HERE. My car was once serviced with an oil change. Then magically my car which didn’t have a problem.MAGICALLY GETS A CHECK ENGINE LIGHT. I go back get that fixed at another Firestone location.Now the rubber underneath the wheel of the car became loose. Man on side of road “did you get an oil change?” So goes to show something off with this place. LADIES DO NOT TRUST THEM!!Update as of 09.06.2023My car battery died. So the original diagnosis on them were FALSE. They told me to replace the gas valve of my car. Which did make the check engine light come on.But they didn’t notice my battery???Like I said. Again another issue. I went to another place fixed my car.
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September 2023 by Sharee Ellis
Best service ever. Dre and his team are amazing!!! I will be back!
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July 2023 by Alisa Kim
I really enjoyed the experience at Firestone Complete Auto Care in Kennesaw! It is always stressful to have my car in for check up, but the staff there made it easy. They didn't try to sell anything to me but just gave recommendations after a thorough inspection. I appreciated their honesty and expertise.
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July 2023 by Rand Fisher
Found nail in tire. They contacted another store to get correct tire.everyine was helpful. Polite. I have used Firestone in multiple states. Each has need great to do business with. Have been pleased with each. This time I had a birthday credit. They applied after home office received the invoice.
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June 2023 by home OfRogers
Dre& their technician was awesome my entire experience they got me back on the road in no time…. What I like about these guys they’re honest they not out for what’s in your pockets but to educate you on what you need & what has to be done ! Great job guys definitely was great business & will be returning for more! Oh and can’t forget Codie & her great customer service skills this location is amazing!
