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February 2024 by Mary Lydia Hynson Peterson
Order# - xxxxx cOrdered date - 2/1/2024Retail Store - 400 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144Purchased online as noted above. Tried to exchange a pair of jeans that was too big for me. The cashier referred me to manager/supervisor Ms. KM was polite and explained what she can do for this transaction. She spoke very softly where I could not understand her and asked her to repeat each time what she is saying(as her facial expression was ok I have to repeat this again based on my perception)I am hearing impaired and obviously I spoke very loudly plus she made me more upset during the conversation progressed which I admit my tone of voice got louder and louder. I did not swear but literally said this effing crazy. I was not threatening her either. Obviously she thought I was threatening and yelling at her but I was very upset and disturbed already because she said she can give me a refund and need to purchase the right size but she will not give me a discount for the one I am purchasing (about $6 to $7 difference).Your policy indicates you can exchange it at the store. Of course my tone of voice got louder due to my disappointment/frustration and she said to tone it down otherwise she will call security! Wow! Really ! Then a customer standing in line made a statement that if she needs to support her she will be there for her. Really ! That made me more upset. So I walked out very upset how this was handled !!. I was not a very happy customer!Went home and was so bothersome by the situation that I decided to call customer service and discussed my concern. Hold & behold , this customer service provided me with a solution! I received a quick solution within minutes! Received a return label via email and to top off an additional discount for the new item so I can order the right size. Yes, I spoke loudly too! This was handled within minutes!WOW! I wished I would have done that before wasting gas to go to this retail store .It seems that the online process is handled more smoothly than the this particular retail store with that particular person. KM!I don’t think she realized I am hearing impaired. Too sad !
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December 2023 by Sheila Davis
Great store. Prices and quality. Caters to young and old. I always find something on sale.
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September 2023 by Juan Orellana
Came at 6 pm & willing to purchase multiple items for work only for the girl to tell me the fitting room wasn’t open 3 hours before they close. Guess they don’t want peoples business!
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August 2023 by Omar Santana
We shop here for our 11 year old daughter. She really likes their clothes and come here several times.
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May 2023 by D Baker
H&M was closed today at 4pm due to short staff they posted. Are we still operating like this, Pandemic hours still exist? I was not happy to drive to this location only to find out it was closed with a sloppy written note on the side wall. Meanwhile, when you Google them it states they are “open”.
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February 2023 by AMY Eggebroten
I like their selection. Nothing popped out at me the last few times, though.
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January 2023 by Richard Warren
Went in here looking for clothes for my daughter.On of the associates took what we were looking for off a mannequin to help us. The size was too small but she helped us find it online at another branch.
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January 2023 by Kchris Kcee
My niece purchased shoes. It's not a store for business individuals.
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November 2022 by Roya Moazzen
Love the store but this time not cute design.
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October 2022 by Kimberly T.
I love H&M period! This store usually has a great selection of items and I usually find myself getting more than what I intended to buy. On 9/9/2022, I came in to shop for a nice fall dress but the music was very loud and repulsive. I enjoy hip hop as well, love me some Cardi B, know most of her lyrics, but that's for the CLUB!! They were playing WAP and I thought that was horrible. Maybe if it wasn't so loud but it turned me off from shopping and I left without purchasing one single item. I could see it made some other customers uncomfortable as well. I will be back and hopefully have the great experience I am used to having when shopping here. Just lower the music some.
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September 2022 by Reese B.
I bought a sweatshirt from here a few days ago. The person checking me out forgot to remove the sensor but I did not notice until I got home. I go back the next day to get it removed. First there is a long line THEN I get to the front and explain the situation. She demands for my recite right away (which I had) but she responded with a simple "oh yeah" then removed the sensor and said "here ya go." I took time out of my day to FIX the stores mistake and I didn't get an apology. Never returning. I went on 9/25 to get the sensor removed in case any of the managers wanna talk some sense into your employees (you need to).
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August 2022 by Tony Johnson
Very nice store. Two levels, with a great layout. The clothing is trendy clothing, with good prices but easy to tell lots of items are cheaply made. But it's trendy, teen and young adult wear.
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June 2022 by Giselle Williams
This place is super nice!
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March 2022 by larissa oliveira
Worker was rude her name was “Que” atleast that was on her name tag the day I went I stood at the cash register for so long and she was right there and didn’t acknowledge me whenever I went up to her as well to ask questions about certain clothing items she didn’t want to help. Store is good but the one star is for her customer service
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March 2022 by Aliesha Davis
My daughters favorite store. We always find something.
