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June 2025 by Ania Enloe
I unfortunately broke the glass shade for my fan. It is an older fan, and I could not find a replacement locally. I found these folks online, and they had something similar and at a low price. I took the cheapest shipping option and expected to wait a week or more. They got it out the next day, and I received it in 2 days. While it wasn't exactly like the old one, it will do nicely. Thank you for having hard to find items at a very reasonable price. Much appreciated in light of my recent clumsiness.
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June 2025 by Mickael Pegaz
DONT BUY from them. They shipped with missing part. I returned it. They charge me 45$ for return and then said they wont accept the refund because there is a missing part that the dis not sent orginally. They kept the 189$ and the light
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June 2025 by John Noffz
Great customer service!!! Competitive price. Fiona was so nice and responded to all my inquiries. Thank You.
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June 2025 by Mary Ann Bury
Talked with Stevie to try and find a rather unique product. He was extremely helpful and spent time with me even though I just needed one bulb. Would contact HomElectrical again. Great service! Sorry, the correct name of the person that helped me is Sylvia.
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June 2025 by Eric Brzostek
Fiona A was extremely helpful, courteous and professional. Her sense of humor was fantastic and made my day. Please hire more employees like her. Thank you for all your assistance, everything was great.
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May 2025 by William Caudell
After frustrating experiences with several other on-line electrical suppliers, I called HomElectrical and the result was superb. I spoke with Sylvie in Sales; she was friendly, extremely knowledgeable, and could not have been more helpful, Sylvie even explained details that I did not know to ask. The entire experience was most pleasant including the great news that the 4 items I required were IN STOCK and could shipped the same day.
HomElectrical will be my new 'go-to' source, and I will share their contact information with my building trade colleagues.
Thank you, Sylvie, and thank you, HomElectrical.
Bill Caudell, Caudell Restoration Renovation Design
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May 2025 by Michael Lindemann
I was able to order an uncommon part at a very cheap clearance price, so it was love at first click. Later, I dealt with a customer representative named Fiona who was extremely pleasant and helpful and remained on the line past her quitting time to make sure everything was in order with my order. Really appreciated this. I will be shopping here again shortly as I have frequent need of electrical parts. By the way, loved the picture of the fam in the box with my order.
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May 2025 by Scarlett Barbee
Do NOT buy anything from this company unless you have 3 weeks to wait for your item. The website for your item will say it ships out in a few days. In my case, I was on their site on Apr 3d. It said my wallplates would ship on Mon, Apr 7th. I got an email on Apr 5th acknowledging order receipt and apologizing that it would not ship until the 16th. On the 10th they refunded the entire amount back to my credit card and I was under the impression that my order was canceled. On Apr 21st I got a notification that they charged my card again and b4 I could call to cancel, it had already been shipped that same day.
I called to return the items (had to buy regular wallplates from HD) and they said I would have to pay a restocking fee. I informed them that it is because of their failure to send the item when they said they would. They said their policy is 5-7days order processing time...then why do they mislead people on the item page? Also my order still wasn't sent out until the 21st...18 days after I placed the order.
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May 2025 by Jan T
Excellent customer service and easy communication!
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May 2025 by larry resnick
The parts I ordered were delivered quickly and the parts were as expected.
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June 2024 by Bruce Lande
This was a disaster! First they took weeks to tell me they could not provide the glass cover for my ceiling fan on my original order, then they shipped a bogus product. Who in their right mind would ever buy a SOLID light cover? OK, maybe I did not read the fine print, but I thought it was a glass product with nickel trim. And then, it did not even fit. And finally, unlike everyone else in the world these days, they charged me to ship it and then are going to charge me to return for a net refund of $6.00 on a $20 purchase. I rarely, if ever give negative reviews, but these people earned it. I told them to keep their RMA and I will throw my solid light cover in the trash.
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May 2024 by Howard Surdin
Great Product, shipping however would prevent me from buying again. In my business I do a lot of shipping and $34.00 to ship $22.00 worth of mechandise is over the top. I shipped crate 3000 miles weight 25 pounds for $34.00
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April 2024 by Jeremy Turman (BuriedNglass)
Sylvie , my support team member came through with great customer service and was more than helpful . i would recommend your services to anyone .
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April 2024 by Bessie Wells
The person I talked to (9culdn't hear her name) was very nice and helped me with an order that the website was giving me trouble one. She was great!
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March 2024 by Mel Beery
very helpful, could understand clearly (Lauren)
