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December 2023 by Jacque C.
Thank you to Sam, Mark, and Jahvon in the service department! My husband and I are appreciative of the customer service we received this week. Thank you for taking care of us!
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December 2023 by Ronnie C.
This has by far been the worst experience I have ever had dealing with any car dealership. I brought my car in almost 3 weeks ago for a dead battery. My car just sat for weeks before anyone even looked at it. I asked if I can be provided a loaner vehicle since it was taken them so long to get to it and was told by Misty that I was on a waitlist and that I was number 37 out of 38!!I called and called and nobody was ever able to give me an update. I finally received a text message yesterday, 12/4 telling me that they were going to replace the battery. I asked if I could pick the car up after the battery was put in since they sent the text around noon and they don't close until 7. Nobody responded. I called Kia customer care and they advised that the dealership told them they put the battery in yesterday but gave me a promise date it 12/14 to pick up the car due to them needing to complete a safety recall on my rear windows. No one gave me a commit date of anything!!!! Nor did they mention to me they were working on a safety recall. I didn't ask for anything to be done but the battery to be replaced. I can never get in touch with anyone when trying to call. I just want my vehicle back and I feel like it's being held hostage at this point! If you have the option, never ever take your vehicle to them! Taking a whole month just for a battery replacement is absolutely unacceptable and the lack of communication from the advisors made the experience even worse.
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November 2023 by Emily G.
The customer service provided by Misty Magruder was horrible. She was belittling and rude. If this is who Jim Ellis Kia is hiring to interface with customers, then I want no further business with them.
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October 2023 by S R
I brought my wife's car in for a recall notice, it was my first time at this dealership, but I have used another Jim Ellis dealership which has provided excellent service for my vehicle. The service technician brought over a list of recommendations. This included cabin air filter, engine air filter, tire alignment, mounting and balancing, and battery replacement. Pictures were provided of the filters. My wife normally takes care of scheduling her own maintenance and I thought it was done recently so I declined most of the suggestions. Pictures were shown for the filters which did appear to need replacement. The dealership was busy so I asked if filter replacement would take long since I had already been there for two hours. I was told about 10 minutes more. The technician then stated the battery was something that needed to be replaced immediately. He reported the car would not even start. This was a surprise to me since I had been driving the car all week with no problems. I explained this to the technician and advised I would keep an eye on it. He stated internal codes were being reported due to the battery. I declined and he said he would replace the filters. Once the task was completed, he brought me to the counter for payment. (Side note: inquire into labor charges prior to work, the total cost was more than doubled the parts for the filter replacement, I'll accept that fault for not asking). Again, the technician advised to replace the battery and advised of the internal service codes. I tried to clarify, and stated the vehicle was showing no service indicators on the instrument panel when I brought the vehicle in and asked if anything was visible now. He reported any codes present would reset once the battery was replaced. I paid my bill and went to my vehicle that was running outside the service bay. Once I got in, I immediately noticed the check engine light was on. I turned the vehicle off and went into the service center to find the technician. I asked what happened, and advised the check engine light was not on when I arrived at the service center, but it is on now. He reported it was due to the battery, they had to jump start the vehicle before bringing it out to me. I asked about the recall process and asked if the battery was disconnected, or any electrical systems were utilized during the recall service. He advised no and the battery was just bad. I returned to my vehicle and when I attempted to start it, it would not start. I went back in and could not find the technician; I asked a porter to help me. He could not find the technician, so he brought a jump kit to start my vehicle. I thanked the porter and drove my vehicle to a parts store near home. This store was about 25-30 minutes from the dealership. I asked for battery replacement help and they tested my battery prior to removing it. The diagnostic reported good charge for cranking and reserve. They recommended not replacing the battery yet. This event happened 4 days ago, I have been driving the vehicle since with no problems and a smooth start with no lag every time. I did submit a customer service ticket for follow up but I have not received a reply yet (submitted 10/03, today is 10/07). To add to this event, once my wife got home she pulled her service records, the vehicle had received service approximately one month prior, everything checked good except the filters which were now replaced. The morning of this event, the vehicle was started 3 times in a short window, twice by me and once when the porter moved the vehicle through their bay. No service lights were on when the vehicle was brought in, I left with a check engine light after a recall service. With no follow up contact, this leads me to believe one of two things: this technician made a mistake due to inexperience or this technician was trying to run up extra book hours on a customer. I had the battery checked again today also, still good.
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October 2023 by karla r.
I cannot recommend this dealership enough! Christian Vallejo worked seamlessly and cohesively with my family and I from start to finish to make the process of purchasing a car enjoyable. Highly recommend!!! Thank you Chris.
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October 2023 by Chris Allison
Absolutely terrible service department. My wife had a check engine light come on and had to schedule an appointment for them to check it out, 3 weeks out. When she dropped the car off, they cleared the code and “could not get it to come back on”…. However, they presented her with $1800 worth of suggested maintenance to be done. The next day the light came right back on while she was driving it so she scheduled another appointment to have it looked at, this one almost a month away….. Her car left her on the side of the road a few days before her appointment and got towed into Jim Ellis. Same story as everyone else, no loaner car and no reimbursement and it took them a month to finally figure out what was wrong with it and only 3 calls to communicate with her. High pressure fuel pump that was the issue, which is a known issue for these engines….not covered under the warranty and almost $2k replace, on top of $1300 worth of rental charges. This played hell on our marriage and her mental health. She has driven Korean cars for over 20 years, this will absolutely be her last. What good is a car when the dealership’s service department won’t stand behind the brand? Their exact words, “I don’t work for Kia”. Please let that attitude sink in before you spend your hard earned money at a dealership that could care less what you think of the brand they sale…….
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October 2023 by Heriberto G.
My car has been at this location for a repair on the A/C for almost 2 months without a rental and I am still waiting for diagnostic and repair without an estimated date to be ready. very bad service, by the way it is a 2022 vehicle and they already told me that it not be cover under guarantee.
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September 2023 by T H
UPDATE THREE: Service provider called Friday afternoon to say that our car would be the first to go in on Monday to be worked on. But, when we asked how much everything would cost she didn't have any answers. We have said that we can only do the work that is covered under warranty. But no one has said what work will be covered and what work will not be covered. On day 14 now.UPDATE TWO: Called multiple times again. Requested to speak with Diana and it goes directly to voicemail again. Hung up requested to speak again with service manager. Goes directly to his voicemail as well. Both people already have had messages requesting to call us back NO ONE has called us back or told us what is going on with our car. 11 days now.UPDATE: We called the number provided in the response to us. It is the same main number we have been calling each time. We requested to speak with Diana our service provider, again, it went straight to her voicemail, again. So the quick response on this review doesn't correlate with you customer service in your building.When we dropped our car off over a week ago, we were so pleased with the service and ease of leaving it there. Since then we have only received a text message with a video of what is wrong with the car. No phone call at all, to talk about pricing or what we would like to do. We have called multiple times left several messages and request for our service rep to call us back and give us information about our car. Service Rep is never there or available, and has not returned messages. We even asked and were told another service rep would call us and that never happened either. We hear complaints of short staffing from people who do answer the phone, if they answer at all. Called 4 times just to get through to speak with the Service Manager and it just goes to voicemail. Very disappointed.
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September 2023 by Andrea G.
We bought an EV6 and it went great. Then, we found out the state of Georgia said the dealership committed tax fraud by charging us the full EV fee but only prorating it to the state. The dealership finally paid us back but no management apologized or took responsibility. Then, tried to purchase another vehicle and on our salesperson day off, Kevin Moore, somerude girl need Zee sent disrespectful texts. Blaming the "desk", the customer and stated the dealership has to make money. Did not stay professional or none motionless but instead blamed everyone else. Calling herself the "middle man" and everyone else is wrong. Super sad that dealerships play games like this. Everything is in print, I am happy to send anything to anyone that asks. Shame on the dealership and train your staff. Kevin deserves a better team
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September 2023 by John Muirhead
Laurence (Larry) Pederson with Jim Ellis Kia has helped me to purchase two vehicles. The last vehicle we purchased was replacing our first vehicle that got totaled in an accident. They were very helpful and willing to negotiate to help us get back to where we were before the accident. We greatly appreciate all the hard work that went into getting us into our new vehicle.
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September 2023 by Lara Matos
I just got my Kia K5 with the help of Sheldon! He was amazing, patient, and made me comfortable with buying my first car by myself. He helped me get what I wanted to also get the payments to where I wanted it to be at. Loving my car so far and so glad the process went so smoothly with Sheldon’s help! He answered all my questions and was very informative about everything for me to know which helped a lot. If you’re planning on getting a car here definitely ask for Sheldon!
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September 2023 by Raina Davis
I was looking for the perfect car since March when I first met Larry and he kept in contact with me until we found the perfect match. Larry was amazing!! He helped me find the perfect car with a great deal. This was my first time buying a car and he helped me through the process.
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September 2023 by Cayton Scheffel
Straightforward/prompt/competitive pricing, friendly, accommodating, would definitely recommend this dealership. Shout out to Larry the salesman for going above and beyond! I was in search of a specific vehicle and contacted many dealerships while shopping around for options/best pricing - within a few texts, I had a great price without the hassle that beat many others I had talked to. They detailed the car to look spectacular and had all the paperwork ready when I arrived at the dealership to pickup my vehicle to make it as quick as possible. Highly recommend.
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July 2023 by Melinda S.
‼‼‼Jim Ellis Kia of Kennesaw ‼‼‼As a 10 year customer of this dealership location (was previously Cobb County KIA), they have prided themselves on taking care of the customer. When Jim Ellis KIA of Kennesaw took over, they slowly got rid of the Service Advisors who provided excellent customer service. They replaced them with their cronies who could care less about taking care of the customer. There is only one service advisor left from my OG crew and she was off today. The other 3 that I saw were just standing around, so how "busy" are you?It's hotter than Satan's Ass outside and my AC has been out since June when they replaced my radiator hose. Getting an appointment during the week is damn near impossible because they have those days blocked off. The only days left are weekends. So I made an appointment. I get there only to be told that they can't LOOK at my car until Monday and it would be at LEAST 3 WEEKS before they could fix it. So why the hell wasn't I notified of this before I wasted my damn gas??!! They are also supposedly only taking oil changes only on Saturday's. I'm not looking for the royal treatment, but damn! As a loyal customer, I felt like I had been shit on! So now you leave me no choice but to go elsewhere as it's too damn hot to be riding around with no AC. Asked to speak to the GM and I guess he thinks I'm just a dumb white lady by trying to blow smoke up my ass. He told me they are soooo busy taking customers from other dealerships and that's why they are so backed up (300-400 cars ) Again, I call BS but will also be contacting some of these "other" dealerships for my reference. I'm also in the market to buy another car, but Jim Ellis KIA of Kennesaw won't be on my list to purchase from. I know I'm just a drop in the bucket to them and the GM pretty much made that clear in his conversation with me and I'm good with that. If he could give 2 shits, then why should I?! I'll also make sure I don't refer them to anyone I know. Kennesaw is overrated anyway. Good luck to anyone who purchases a car from them. I hope you have a better experience and if you don't, they suckered you too. smdh
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July 2023 by Tasha Spencer
If I could leave no star I absolutely would. This place gives great service when you enter the dealership to spend money, once they have your money, the service drops tremendously. My car shut off in the middle of on coming traffic, the most terrifying experience. I arrive to the dealership for assistance after scheduling my appointment, I speak with the representative about a loaner vehicle. It is explained to me that the last loaner vehicle has been given away, and I can use the rental company next-door, and they will reimburse me. My vehicle is a 2022. I’ve been fighting for more than half a year to receive the $500 back for the rental reimbursement. I am now being told there is no reimbursement there was never a reimbursement I shouldn’t have been offered a reimbursement as that’s not a practice that they have. I’ve reached out to customer service, customer service closed my case because the dealership would deal with it. The dealership waited another three months to advise. No I’m out of luck. I should have listen to the reviews before my purchase about this dealership. This is the third dealership in Georgia that I’ve dealt with, and I’ve never received such careless customer service. Major disappointment.
