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September 2023 by Timothy Battin
New tires all around, and they worked my appointment in around my schedule. They did great work and my car drives like new.
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September 2023 by Matt Donaldson
These guys work on all of our trucks . Great guys. Do honest work
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September 2023 by MARI JACKSON
First of all, for the record, I don’t have a problem paying a fair price for services rendered; however, honesty, integrity and professionalism are high on my priority list. My previous mechanic’s shop is a bit of a drive since I have moved. I was used to him telling me that I didn’t need to have a service done right now or that I needed to have something done right away. He was a gem. I never felt gouged or lied to. He kept my vehicle in great shape and had years of experience working in a dealership before he started his own shop.A couple of weeks ago I called Kennesaw Tire and inquired about having my passenger side window repaired. I had been quoted a price for diagnostic only at my local dealership of $180. I was referred to Kennesaw Tire by a friend, and when I called, I am certain I asked what the cost of diagnosis and repair would be. I asked for a price range. I was told $100-$150 for diagnostics and repair Great! I was thrilled that it would be so much less. Or so I thought. I made an appointment for today and when I got there, I wanted to confirm the price so, I asked again how much it might be – understanding that they had to look at it first. I was told that the diagnosis was $150 and it could be upwards of $300 for the repair. Another man kept cutting me off when I was trying to explain and then the young man that was confirming my appointment said, AND I QUOTE, “Here you go. Take your car somewhere else.” With that he handed me my keys. I was appalled and still am to say the least! Could he have been any ruder? The manager, who had been listening, came out of his office and I felt he was implying that I was lying. He started explaining that they had to take the door off-which I already understood and that if I had “shopped around,” I corrected him by telling him I had only spoken to the dealership. It is no secret the dealership is always going to be more costly than the local repair shops. He kept interrupting me so I really didn’t get to fully explain what I had been told. He said maybe it was a misunderstanding. Maybe it was. The person I spoke to originally clearly wasn’t listening because my main concern was that the dealership was charging so much for diagnosis only. I was thrilled that it was only going to cost me $100- 150 dollars. If I hadn’t confirmed when I got there for my appointment, he would have taken my keys and then told me the exorbitant price later They can charge whatever they want, but they are not a dealership.So, I reached out to another friend. She and her husband take their vehicles to Bridgemill Auto in Canton. Turns out they charge $65.00 NOT ONE HUNDRED AND FIFTY. So, the manager at Kennesaw Tire who tried to make me believe that the cost of diagnosis was a fair cost…I wonder is that how they normally treat older women and potential customers.? If I was a big, tall man would he have dared to speak to me in that manner? Not sure what his problem was, but I wanted others to know about my very poor experience. This is 2023 and there is never ANY REASON to be rude to customers. After all, customers are the reason you are in business. Arrogance and professionalism are not qualities that customers expect and people do talk about poor customer service. Although, this qualified is totally subpar.Had he behaved in a gentlemanly and professional manner, I might have paid the $150 diagnostic fee. His unprofessionalism and lack of good manners is saving me almost $100 FOR THE SAME THING – A DIAGNOSIS WHERE THEY WILL HAVE TO TAKE THE DOOR OFF. Bridgemill Auto only charges $65.00 for diagnosis.I am still blown away by how rude and unprofessional they were and that the manager was also on board. By the way, I haven’t taken my vehicle there yet, but Bridgemill Auto does have a 4.8 rating. Once I do, I will post on their website.
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April 2023 by James Wetherington
Can’t say enough great things about these folks. My fiancée brought her car in for an oil change and brakes. These folks were honest enough to tell her that her brakes were just fine and completed the only the oil change. Hard to find good honest people nowadays but this is where you will find them! Highly recommended!
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April 2023 by Realtor Georgia
A great family run mechanic shop. Honest people, good work. Highly recommend them for tires and regular car maintenance.
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February 2023 by Elaine Cote
Nice people, I was happy with the alignment. My appointment was 10 A.M, my car wasn't taken back until after 11 A.M it was after 12 pm when I left. Next time I will have someone drop me off and return when it is complete
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February 2023 by John Hoxie
Had alignment done in Nov. I live 53 miles away. Steering wheel was not level and car oulled to the left.I had the alignment checked elsewhere and the " drift" was off. This second alignment was many dollars less, my steering wheel is level now and car does not pull but goes straight.I took my recent alignment paperwork to Kennesaw Tire for comment. They refused any refund in part or total.They just lost a personal account and my company fleet account.John from Ellijay
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January 2023 by Suzie Amsberry
We have been using them for years and they’ve always been honest and straightforward. My daughter needed a car so we brought a few in to be looked at and they caught some issues that would have cost us a lot of money to fix. We trust them and would recommend them to anyone!
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January 2023 by Jim Koury
Family owned for over 40 years. They can do it all, not just a tire shop. Friendly and reasonable prices.
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December 2022 by Christine Wilson
Hello peoples! I've been here before with my previous used car (wish I wrote a well-deserved wonderful review then). This family-owned company was referred to me through my Christ fam, because of their honest and highly thorough professionalism/car knowledge. I validate that claim 100%!I've been to other shops (especially being new to GA the 1st time around), and I must say I have returned to Kennesaw Tire Co. because they aren't out for money (no need), but love what they do! And me being a woman, prayerfully considered this place and have absolutely zero regrets!And so I came back with a different car, received the same dignified treatment towards me and my old vehicles! I appreciate that they treated them with the same respect as new cars! If you want great professional services, and great respectful customer service, do not be afraid to come here! You will be happy you did (according to my opinion, based on my experience).And yes...they are well-priced and won't damage something to make a sale ~ at all! You will be welcomed in their upkept waiting room as well (if you need to stay you'll be comfortable)!
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November 2022 by Alex Cole
I spoke to someone over the phone with questions about a tire and whoever answered was rude, unhelpful, and hung up on me.
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November 2022 by Bryant White
AWESOME JOB from these great guys!!! Alignment on my '12 Cadillac CTS coupe, that was hard for others, they fixed! Recommend to all.Service: Wheel alignment
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November 2022 by Gene Tolentino
Great prices and fast service. They didn't tack a bunch of unneeded things onto my bill and seemed very honest and reliable with me about everything.
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October 2022 by Zak Meow
Always incredible service with the most competitive pricing in the Kennesaw area. Fast service and friendly. Love these folks!
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October 2022 by Jinna Marbry
I cannot even begin to say how wonderful Kennesaw Tire is. As a family we have used them for years. They are honest, kind, fair-priced and trustworthy! I would not take my car to anywhere besides Kennesaw Tire. Thank you KT so much for once again helping me to stay on the road.Services: General repairs & maintenance
