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April 2024 by Connie Render
dependable never had a problem with the system.
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March 2024 by K Hall
I have been with Loud since 1995 and they been great to work with. John was just getting started and he did the install himself in my Grant Park home. So, when I moved, I called them for my new home (2004) in College Park. (as you can see, I like my parks) I have watched the company grow over the years offering good products sections at a fair price. Never had an issue that was not handled timely. Very few false alarms, they upgraded me to the most update system and i feel safe.
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March 2024 by HighEnd Lackey
Gary and the bald guy exemplified amazing customer service!!!!Excited about my new system!
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December 2023 by Lindsey Morrison
Jim was an excellent technician. I really can't say anything that he could have improved. He handled all problems. Installations were handled quickly and well explained. It was a very confusing setup and installation and was not easy at all. He never was frustrated but made sure to get to the bottom of each situation and answered my million questions on top of it. Even from the first step of setting up the appointment and arriving on time, I couldn't have asked for anything else from Loud Security!
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December 2023 by Kelly Doering
It worked great for a while. The unit hasn't worked in many months. I talked to someone who was supposed to come reconnect the unit in the wall. I had called, and we tried to troubleshoot issues, and the wire fell behind the wall. The gentleman I spoke with said he would come out twice to fix it and never showed up. The coded door lock never worked. So incredibly frustrating.I would not recommend using this company.
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November 2023 by Shanika Jones
We hired Loud security to do our security upgrades here at the Promise Place. They were amazing !!!!!! They were extremely informative throughout the entire process. They answered all questions with in depth explanations to make sure we understood everything. They were very quick and even finished the job before we expected them to. Andy, Avery, John, and Alex are the best team of technicians I've met so far. I would totally recommend them.
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November 2023 by Sarah Farmer
Our original alarm company, who was fabulous, got sold to this company. I have called regarding a low battery and was told I could change it myself. Great however, problem is, my system has a lock on it so I can't access it. I called back and got voice mail. Left 2 messages and received no call back. I called again today and got a representative who said VM is the preferred contact for technicians. Why is this okay for an alarm company? If I don't get a call back, I will be switching companies. You may consider this too.Update - after numerous calls and finally getting a supervisor, they mailed me my key to the box. I was able to easily change the battery then. This entire process took 3 weeks.
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October 2023 by Karen Stearns
Mike Hines and Jason Nelson spent nearly the entire day here outfitting my home with a security system and they were fantastic: very prompt and experienced. They didn’t stop for lunch and continually explained the process to me. They gave me a thorough and understandable tutorial at the conclusion of the install. They were really nice to have around; even giving me opinions on picture hanging! A+ employees, as was the sales rep who did the initial consultation, Jeff Reed; he was great to deal with and had all the answers to all of my questions and felt very customer-centric. Love this company!
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September 2023 by Tim Hutchinson
We use them commercially for our company's burglar & fire alarm. Burglar alarm seems to be fine, but we have just been cited by the Fire Marshal because Loud did not secure a permit when replacing our fire alarm box when it was damaged by lightning. We assumed they would know the fire code (we certainly don't) and do the work accordingly. Now, 2 years later, they inform us that they do not pull permits for their work but if we want to get one they are happy to help. They charged us a $260 service call to come out and look at the work they did (and didn't do) then provided a "guesstimate" as to how much it would cost.
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July 2023 by Debra Scherer
Very happy with alarm and smoke detector from Loud. Jermaine was a great salesman. Very good to answer questions. Jim Gifford and his coworker did an excellent job and didn’t leave til I felt comfortable with the system which is easy to use.
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July 2023 by Melinda Brazelton
From the sales to the installation they have communicated well and been very efficient and quick. We are happy with this company and would recommend them highly. They were always available to answer questions and help us understand everything.
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May 2023 by Daniel Higginbotham
LOUD Security did a great job assisting us with the installation of our security system at our church. We appreciate the ease of doing business with the company, their professionalism, and the way that they made the entire installation process easy. Thank you for doing a great job!
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May 2023 by Angela
We have complete trust with LOUD Security. They are very professional and knowledgeable about their services and products. Customer care is outstanding! Jim and Bill are the best technicians!
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April 2023 by CHA
I've been a Loud Security customer for many, many years. They are always on the job protecting my home, responding to an alarm (even when I accidentally set it off myself), and available to discuss current features, good practices, system options or security features to better provide protection and confidence. Their customer service and technical folks are great. Best of all - - they follow-up. Hooray LOUD!
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April 2023 by Michael Paris
Love Loud Security!! Started with a terrific experience with Mary Lawrence who set me up for an updated 5G install. Then a great visit from tech Wyatt Smith today who updated our cell connection and checked on the health of our entire system. Wyatt was terrific. Great customer service and a great guy. Michael and Kim Paris
