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August 2023 by Kam K.
We have been going to this store for years and the service and people have been going downhill over time. When we go in there it looks like a morgue, empty with no employees. They look like they are going out of business. Employees don't even look at you or acknowledge your presence. We went there a few days ago to look appliances and we already knew which features we wanted and they happened to have one and a nice gentleman finally greeted us and bought the item. He told us it would delivered in 2 days which sounded great to us. Everything was Mon schedule till the item arrived and there was a big dent on the side so they didn't even bring it in. The delivery guy was upset and what he said sounded like this happens often with Lowe's. My wife called the store and no one picked up the phone. How could that be? We decided to go to the store and on our way there we decided that we did not want it and decided to cancel the entire transaction. My wife went in while i waited in the car because I was upset and was trying to avoid a confrontation which was a good thing I did because my wife told me that when she went inside, a group of employees were standing around talking instead of taking care of customers or answering the phones. My wife spoke to a woman who told her she couldn't credit our account. The reason was comical. She said since the item was on a delivery truck it did not belong to Lowe's anymore and we had to wait 2 days and go back or call back to get our credit. WHAT? we bought it from them and paid for it in full and they said it did not belong to them anymore. My wife told me in the car and I wanted to go in to talk to someone but my wife wouldn't let me because she know me. The next day my wife called the phone number on the paperwork and they gave us a credit with no problem. I think the lady at the store couldn't be bothered to help my wife so she made an excuse. Lowe's used to be our go to place and they did a lot of remodeling for us in previous housed including kitchen, roof and doors. Tens of thousands of dollars but not any more. What happened? what a shame.
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May 2023 by T G.
I started coming to Lowe's after HD and their COVID policy's. Going back to HD. Third trip to Lowe's, three days in a row. Each time it was to get lumber and hardware. NOT once did anyone offer to help, load my cart, speak and or ask if I needed any help. Then and for some unknown reason, if you want a lumber cart you had better bring your own from outside. Commenting to the cashier about how the place had gone down, her comment was management. That all make sense, not shopping here anymore and going to try and give HD another try.
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March 2023 by Scott M.
Shayla was a great help with my purchase. She went over and beyond to help me also to get my order too me in a timely manner. Even when i made a mistake on the order she had the additional items ready for outside the front door. That is service. 5 Star++
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January 2023 by toriano a.
Let me 1st start off by saying my 1st experience with this Lowe's was horrible. I purchased a washer and dryer. The day of delivery, they only had the dryer no one ever called me to let me know that the washer was on back order. The delivery guys tried to say that the washer would be delivered by someone else. Thank God my son called the store to find out that the washer was on backorder. We told them that we did not want just a dryer so they took it back. We then proceeded to go to the store to speak to the store manager about our situation. I felt initially that we were getting the blow off by Twan the assistant manager, however he was tied up with some fellow employees. After he finished up with his employees he promptly came over to the help desk and ask what was going on. He explained to me that even though we bought at his store it was filled from another location. He immediately got on the phone to call the other store to figure out why they never called us to tell us that the washer was on back order. He then refunded us our money and ask if we wanted to continue to shop with them and that he would make it right. Then he went what I consider above and beyond and took us to the washer and dryer specialist where we found a suitable replacement. He not only gave us a special deal, but he made us feel special as well. Twan turned me into a loyal Lowe's shopper. I highly recommend this store. The customer service that I experienced was tremendous and I thank Twan and his team for making it right my new washer and dryer were delivered the very next day, Which I may add the new washer and dryer had more features and benefits than the original washer and dryer that we ordered. Thanks Twan
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January 2023 by Sandy J.
Update: After getting in contact with Lowe's corporate office, I finally received the rebate from my purchase. I did share my feedback of their "vendor" that manages the rebate process, but will not let the promise of a rebate make my purchase decision in the future.
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December 2022 by Rhonda Seesholtz
Plenty plants to choose from.
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December 2022 by Terry Wendel
Slow check out but good variety
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December 2022 by Kay Garett
Garden center not as good as home depot
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December 2022 by Christopher Sweeting
Picked up 50 block pavers and the young lady in the garden center moved and loaded almost all the pavers for us, Thank you!
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December 2022 by Stefanie N.
I had one issue with this location and the gentleman that helped me on my return visit did a great job fixing the issue. The staff has always been polite and friendly.
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September 2022 by Neshama B.
Look, this place ain't perfect, it's a big corporation that underpays and has offshore customer service agents, like the rest of them, but it's better than Home Depot. We always have a nice experience at this Lowes. The workers are just regular people tryna make a living. We're late night people so we always shop at the last minute right at closing time. We find folks there to be very nice even when they have a right to be tired or fed up at the end of their work day. A few people have actually gone out of their way to be helpful to us, and people always have smiles and friendly hello's, even just the workers trudging through with heavy loads for restocking somewhere. Also it has a very nice plant section. I like this store.
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May 2022 by Bill H.
Tried purchasing a refrigerator. Promised by the sales associate that it was available for the end of April. After i got home and reviewed the receipt. It said May 12. Around May 10 i was notified that it would be May 16.... Between 11:30 and 3:30. No one showed so went back to work. Shortly before 5:00 I get a call saying they are sitting in front of my house. They said they tried calling me twice. I checked my phone snd there were no calls. Told them to standby, i was leaving and having my neighbor let them in. My neighbor said they already left while the dispatcher said they were still there. Got here in about 25 minutes and no one was here. I called the dispatcher and said to get them back here. He chuckled and said he would connect me to the store. No one answers. Called the number on the App and no one answers.Won't be doing any more delivery orders with Lowes. It was late and they wanted to go home.
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December 2021 by Jim Etheridge
Good variety of plants ,flowers and tools
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December 2021 by Brie Dobry
I haven't visited this location in a while but out of convenience I decided to stop by for my purchase. The woman in the gardening department was mostly helpful when searching for a specific item. Turned out she sent us inside for gloves when infact there were gardening gloves outside in the garden department that better suited my needs. It was very clean and organized. Only criticism I have is, the clearance plants should be better priced and labeled. I would have purchased a dying plant but not for only half off.
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December 2021 by Kevan Mcadams
All ways great price's and helpful employees we love Lowe's
