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November 2025 by Michael Creagan
Kate is amazing! She helped us in the shoe department and couldn't have had a better experience. My finance and I were struggling all day ti find the right shoe and size among many stores. Kate ran back and forth for us multiple times. She was the most help, kind and professional person I've met in retail. Thank you kate!
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October 2025 by V Kritko
Worth checking out very friendly
All very different styles.
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September 2025 by niki gh
I had a great experience at Macy’s Furniture Clearance Center in Kennesaw. I purchased a sofa and a dining room set, and I couldn’t be happier with both the quality and the value. The customer service was excellent—everyone was friendly, helpful, and patient throughout the process. Delivery was smooth, on time, and handled with great care. From start to finish, the experience was top-notch. I highly recommend this location if you’re looking for great furniture and outstanding service!
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June 2025 by KEVIN VonBaron
Awesome!
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May 2025 by Nandini Mohanraj
Good place for furniture
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May 2025 by Billy Pedigo
Mike was very nice and helped us out in buying two mattresses, definitely recommend going to see him to buy a bed
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March 2025 by Gavin Pratt
They kicked us out because of our age. I was walking around with a buddy looking at different furniture options because we are both 18 years old, seniors in high school, and want to get an apartment. Then me and my friend notice this tall balding guy following us around. We find it odd, and it made us feel uncomfortable. So, we go to the next floor to look at the clearance furniture. Then another man follows us around. Then after 10 minutes of that we get told by the second man following us we need to leave if we’re not gonna buy anything and just sit around. The longest we spent sitting on one couch, which probably a minute. We were not just some teenagers laying down on a couch for an hour. We were genuinely shopping and were kicked out because of our age. DO NOT SHOP HERE!
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October 2024 by Larry Wendel
Great deals but it's such a disorganized mess that we decided to just walk out. Plus everything is wrapped in plastic so it's hard to test anything out.
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October 2024 by Tristan Luckett
Items incomplete very poor customer service.
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May 2024 by Service Reviewer
Lots of broken furniture in the clearance center. The person handling the desk wasn’t very friendly and always just said - what you see if what you get. Any of the reasonably good furniture is not cheap so not sure what the clearance really means. Is it just clearance of the not good stuff? I didn’t have the best experience anyways. There may be good bargains to be had but you need to come early, is day of when the clearance starts.
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April 2024 by KENNETH JIMNO
Yay, Love Love the workers here. Very pleasant and most importantly genuinely helpful
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April 2024 by Mariano Jimenez
IS VERY GOOD FOR SHOPPING
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February 2024 by Noefl “Mr. Honest” Jobber
They shouldn’t call it clearance center. They should call it furniture junkyard. All I saw was mismatched and broken items all over. Some may benefit from their selection of mattresses. I regretted driving all the way there.
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December 2023 by malaka colbert
It wasn’t a clearance it was high prices
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December 2023 by Dr Chidi Jewel Kalu
Purchasing a furniture at Macy's furniture has been the worst experience ever and never again! On Black Friday the sales rep called to increase my credit limit and after 40 mins on hold the credit dept denied it. Couldn't get furniture and went home. Next day found one online, they couldn't do split payment and asked me to go to store.First I had a very terrible experience with the credit dept trying to purchase the furniture. I was given so much run around. I was originally approved for only $600 and the furniture was $1200, I tried to apply the $600 credit to the purchase and pay the rest with my debit card - the online customer service said they couldn't accept partial payment and to go to store, even though the furniture was online. I went in to the store for the second time to get some help and finally got a very kind sales rep who tried to help me do a split payment, that took an hour. I had to purchase a macys gift card for $650 to pay for the furniture and rest to go on my macys card.After applying the gift card, and she tried to apply the balance of $600 to the Macy's card since I was only approved for $600 it won't let her. It asked for an approval code on a card that was already approved from the day before. She called the credit dept to get an authorization code and was denied one. She asked for a supervisor on my behalf and after holding for what seemed like eternity some ride lady answered and demanded to speak to me. She asked me my name and some personal info all over again and then told me I will have to wait for 3 weeks to get some letter in the mail. She won't discuss with me what I was to expect neither would she give us the authorization code to complete the purchase.When I asked her what has all this got to do with applying my Macy's credit limit of $600 to the order, she asked me to hold and left me on that phone for a good 45 mins. The sales rep had to get on another phone and call back again in hopes of getting some one else. In the meantime the transaction times out and she had to start all over again. After an hour of trying to convince the credit dept that I was already approved from day before for a credit card and all we were trying to do was apply the $600 limit I was given, they had already denied me an increase of the limit to cover the entire furniture from the night before on Black Friday when another sales rep tried to calm them for an increase, a manager got involved and after several tries with approval codes, the transaction went through finally.It took 3 hrs to resolve and pay for a purchase that supposedly was to be taken care of online but due to Macy's limitations I was given so much runaround, then waited two weeks to get the furniture and paid $245 white glove delivery only for it to arrive, the sleeper sofa section was torn, there was no holes in the legs to attach to the furniture, one of the legs was broken, and the delivery guys had to sit the furniture literally with no legs on the floor and contacted the macys team for new parts. I was informed I have to wait another week for someone to come out with the parts to try to inspect and fix the legs and put the wheels to the sleeper. Very disappointing experience overall and needless to say I finally got the letter in the mail from Macy's approving me for macys card for same $600 limit but denying me for Macy's American Express which I never asked for nor applied for - I guess they took the liberty to offer me one and without my knowledge and denied me for whatever reason - unbelievable. I sure will never purchase anything from Macy's and soon as I pay off their $600 limit they gave me I will close the account and do business elsewhere. I recently bought a home but yet couldn't get Macy's to offer me a decent limit without the hassle - go figure.
