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December 2023 by Stacey Welch
I stopped in to pick up a Christmas Present in the Fine Jewelry department and a new associate name DANA S. service was amazing she was so patient with the details of sizing and warranty
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November 2023 by Deni W.
Looked on their web site they had some nice pj's for $24.99 drove over NOT THERE ! and the help well no help at all I see now why this store is in money trouble we walked out once they did not have it wish others would do the same these are called draw cards just to get ya in once there most will but something not us ! Same thing happened to bed bath and beyond and they are all but gone .
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November 2023 by Tanisha
Absolutely disgusted at the way I was treated today by sales associates Angela. I asked her to ring my purchases up separately so that I could use my star cash since I was on the cusp of getting another one. She rudely refused to assist me untilI asked her to refund my transaction. I've been a Macy's card holder for over 22 years and I've NEVER been treated so rudely. She needs to be trained on listening and customer service. She laughed at me the entire transaction.. maybe view the cameras to see the disrespect.
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November 2023 by Silverfox
My husband and I went to pick up my gold bracelet that was being repaired,he than upgraded my wedding band and Fatima was such a great help through the whole processWhen I go back I will definitely be asking for Fatima .
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November 2023 by Lindsey Norris-Garcia
My husband and I did quite a bit of shopping last weekend at macys in Kennesaw. And we had so many wonderful kind and cheerful employees assist us and I would like to thank them by name. Patricia in men's fragrance was amazingly knowledgeable. Kate in men's ware came and found us knowing we needed her extensive expertise. We ended up buying a whole jacket shirt and tie thanks to her. Melissa and Yolanda in women's shoes were so kind and helpful. I ended up buying 3 pairs of the most beautiful heels you've ever seen. You have incredible employees and I'm so grateful for them and their help and time .
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November 2023 by em al
Worst experience of my life buying furniture through the furniture department. I would not recommend anyone to buy furniture from this Macys. The employees don’t know anything and are highly disorganized. I went through hell this week back-and-forth on the phone THIRTY SEVEN times and ended up not purchasing anything. Went to a different Macys and got my order taken care of within 10 minutes. Seriously RIDICULOUS.
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November 2023 by Ryan Fries
Toys 'R' Us is here! ❤ So are the Great Deals
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November 2023 by Erik V.
Service here is terrible. We attempted to return a dress but by the time we were able to return it they said they could not even though it was within the 60 day window on the receipt. They stated that they the policy was only 30 days. They would not do the return or make an exception or even exchange it. I was able to contact customer service and they were able to do the return, but should not have to jump through hoops to return something that still had the tags and was never worn. Will never shop here again.
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October 2023 by Q G
This Macy’s location is just ok for mens. There’s not a lot of urban wear at that location but they still have nice clothes. They don’t have much of a sale like the Cumberland location. Cumberland location has much more urban wear. This location has much more casual wear. I shop both depending on what I need.
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October 2023 by Kevin Carter
Lisa C. in men's suits made for a wonderful experience with my suit purchase today. She's experienced with style and fitting. Highly recommend her. Thank you again Lisa for all the tips and suggestions!
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October 2023 by Joseph H.
It's been awhile since I've been to Town Center. I was able to grab some dress pants at a decent price, so that made me happy. Everything looked organized (much better than Kohl's). I'll be back. However, I'm sorry to say that the young man who waited on me needs to make himself more presentable. I'm not expecting formal, in fact, I'm extremely casual myself (partly why I'm writing this). I know if it took me back, it is definitely making the wrong impression on "uppity" people. Macy's should give him a nice shirt to wear; there's plenty hanging around. A sloppy worn out white T-shirt isn't the look for an employee. Not everyone knows, especially when they are young and learning, it's the company's fault for not monitoring this.
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October 2023 by Dani Dani
I went in to shop for heels and while there, I was never greeted or acknowledged by anyone; I had to seek someone out. They weren't busy (maybe 2 other people were there while I was there) but there were two saleswomen who were available. The first saleswoman that I encountered did not want to be bothered and you could tell. Her demeanor and body language exuded that she did not want to help me. So I kindly went to the other saleswoman and inquired with her if she could assist us since her counterpart did not want to help. She obliged. Although she was friendly and did help us, you could tell that there was something there as to where she didn't want to help us. I'm not sure if it was because we were no longer being assisted by the other representative or if she was concerned that it would take away from her counterpart commission wise (I'm guessing, I'm not sure). I was kind and friendly to both (I had no reason to be mean or rude; even if I did, I wouldn't have treated them the way that I was treated) so I was extremely concerned and honestly ready to leave. In all things, I will not be returning. While I do LOVE the pair of shoes that were purchased, it's not worth the experience of them having you to feel as though you're a bother when you're simply looking to make a purchase of a fabulous pair of shoes.
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August 2023 by Susan Betsill
Price is what you expect from a department store, which is why it's not really for me. Not a great selection for petite or plus sizes. Bathroom cleanliness depends on the day.
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July 2023 by Kim Whatley
Store was great in some places and in others it was a train wreck. Need better signage for juniors section on top floor. Not that it should matter in a department store but bathrooms were horrible.... Definitely won't go back if I don't have to!
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July 2023 by Jennifer Fowler
Really nice store but it's laid out a little bit strangely and I couldn't find Nike anywhere! Not as big of sales as I remember, so much was full price I looked at a plain white polo tee-shirt for my son and it was $70 I think?! I thought there was always some kind of little sale on the types of brands. It's also a little bit strange that there are two Macy's... Men's and furniture gallery, and then across the mall is the women's and HomeGoods part