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January 2024 by Alyssa Hall
I have come to this location several times in the last few months and every time has been disappointing. Customer service is bad, the younger women are rude. Also if you are going to pedal a credit card, perhaps knowing how the service works would be helpful.
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November 2023 by Mari Eason Lemarr
Shoutout Ashley for helping with a refund when I was overcharged on Black Friday she was so helpful!
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November 2023 by Jobeth Gomez
I had the most humiliating experience today that I would like to state has been resolved by a DIFFERENT location that doesn’t treat people disrespectfully.I tried to return items that didn’t fit that I had bought at this location less than 48 hours before. They were in immaculate unwashed and unworn condition. I waited 20 minutes in line and this girl at the register asked me if they’d been worn and I said no. She said they smelled and I (humiliated as there was a line of people hearing her say my clothes smelled without explanation) was like… the bag was sitting on my dryer for a day maybe it’s the dryer sheet smell as I do laundry often. She said no these look very worn and smell I can’t return this sorry have a nice day. I stood there kinda shocked and she said ughh did you want an old navy bag to take them out in since they were not in one when you came in? I took the bag. And my clothes, drove 30 minutes away for the other store to tell me it must have been a personal problem she was having with me because the clothes were in amazing condition and brand new.They took my return, and exchanged things I needed and returned to a gift card even so I could find an item that wasn’t in my size at their location online later. Much better experience there.I will always go to the Woodstock location now. It seems they have more of a standard when hiring associates.
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October 2023 by Angela Lonier
They had a sign that said 30% off and online it said 30% off and they refused to honor it. Even though you can do same day in store pick up. Why would you not honor your own advertisements, when there was a sign even stating it. So we got refunded and ordered online for in store pick up at a different location. Makes no sense.
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August 2023 by I Garcia
Good and fast service, everyone was attentive and atmosphere was pleasant. Not that many deals today, but found a great pair of jeans which gave me a coupon of $10 towards my next purchase.
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July 2023 by Sarah Martin
I have purchased a lot of great stuff at this location throughout the years for myself and my kids. The July 4th flag shirts have been a staple of my holiday for years! The staff is always very friendly and helpful with finding things. My only slight complaint is that the doors are not automatic- seems silly but it is difficult to open the doors here while pushing a stroller.
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July 2023 by Jenna Lookenott
Noreen is the sweetest most helpful lady ever!! Give her a raise ;)!!
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July 2023 by Trey Schelsum
This is a good Old Navy. Old Navy as a store has great value on clothes, especially for growing children who do not stay in them too long. This store often is not staffed with enough workers and you tend to have really long lines. The cleanliness of the store is always dependent on the day of the week, etc. It is a a solid B-.
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May 2023 by Ash Ash
I like this ON. It's spacious inside, items are easy to find and the staff is pleasant. Depending on the day and time, I may just drive there to shop instead of the one close to me.
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May 2023 by J Darby
I was pleasantly surprised by Old Navy's clothes selection. Usually, I buy clothes for the youngsters in my family from Old Navy, but on this trip I found a few items for me.
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April 2023 by EdithAlejandra S
I don’t always take time to review chain stores but when I come across exceptional customer service it’s worth taking the time. Hannah was multitasking (fitting room) and responded with friendliness and helpful communication. She was called to cashier and provided service with a smile.The cashier (wish I knew her name) that called us up was super helpful by providing pricing options based on using or not using my ON card. I didn’t feel rushed and was please surprised by the service. I never shop this location but now I’ll be back. Clean and organized too.Way to go ON Kennesaw!
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April 2023 by Timothy trains
Wide selection of jeans for men. No khaki pants for fat men in stock. I will come back for non-jean pants once I lose 30 pounds.
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March 2023 by EA S
I don’t always take time to review chain stores but when I come across exceptional customer service it’s worth taking the time. Hannah was multitasking (fitting room) and responded with friendliness and helpful communication. She was called to cashier and provided service with a smile.The cashier (wish I knew her name) that called us up was super helpful by providing pricing options based on using or not using my ON card. I didn’t feel rushed and was please surprised by the service. I never shop this location but now I’ll be back. Clean and organized too.Way to go ON Kennesaw!
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January 2023 by Maria Verdan
I made a purchase online and it was canceled without warning, I went to the store to pick up my order and only then did I find out that it had been cancelled. Unprepared and rude people attended to me, with disregard for my complaint. Super messy and dirty store. Disappointment !
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November 2022 by Elaine S.
Very clean store. And they look like they keep their inventory organized and up to date!