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January 2024 by Ramone Ward
Chelsea & Elijah are the GREATEST EVER!!! I called the store near closing time , about 30 mins away. When I gave Chelsea my dilemma, she immediately dropped everything she was doing to assist me over the phone!! She found the product that i was so worried i wouldnt find before my cruise in TWO WEEKS. She reassured me that she would hold it for me & as soon as i arrived to the store she would let me purchase it right away. Soon as I got to the store , she did exactly that & gave me fitting room. Elijah took the time to check on me & he also gave me other ideas to make the entire outfit even BETTER!! I can not thank these two enough. Every PACSUN IN AMERICA NEEDS A CHELSEA & ELIJAH!!!! They are a 1million out of 1million!!! Thank you!!
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October 2023 by HSMGC
My place really nice clothing
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August 2023 by Jason Perry
Do not buy from PacSun. They have the worst and non existent customer service. They sent us the wrong product twice and now we can not get up with them to get our money back. Buyer be warned!.
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May 2022 by Cheyenne Reynolds
Customer Service was trash. The store says open at 10AM . Nobody was here so the time is wrong and as well nobody is still here at 11Am to open the store. Smh very much so a waste of a trip. NEVER come to this location guys. As im typing this its 11:10 nobody has yet to open. big big waste
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January 2022 by Trey Tidwell
They have really turned this store around love the staff here very helpful!!!10/10 and very clean
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December 2021 by Chelsea Keller
great store, great staff!!! love shopping here
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November 2020 by Chris Farnham
This is the closest pacsun location to me, and it's roughly 30 minutes away. I received a gift card from a friend so I drove down to spend it, and I checked the store hours before coming to ensure they would be open when I got there. For Wednesday, the day I came in, it showed 11am to 7pm, so I arrived at 1:30pm. The doors to the store were closed, and there was a note that said that the staff was out on a break until 2:05pm. This store was the only reason I drove to the mall, and I didn't have time to wait 35 minutes for the staff to return from their 35 minute break. This was extremely unprofessional and disappointing, and now reading the other reviews for this location im not really surprised that this was the outcome.
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March 2020 by Abby Tumey
I stopped by today to look for bathing suits for my cruise coming up and they didn’t have a lot of selection out on the floor. I asked a girl (that happened to be the manager) if they had anymore. She was kind enough to go to the back and get the ones they haven’t put out yet! She helped me look through them and really took the time to make sure I found the ones that I ended up loving. Turns out she is the manager at this location! She goes by “Rhi”, if she is there when you’re shopping ask for her! She was a lot of help!
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November 2019 by Madison Holley
Very rude staff.
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October 2019 by Leslie Theodore
Tried to return some items ordered online and was told they were unable to accept returns that were past a certain date, despite my order was within 30 days of my purchase, because there system was down. Okkkk so moving on to customer service. Literally every occasion I've EVER walked in this store I have never been greeted by any associate though I've made direct eye contact with the associates. Like I understand most of these employees are teenagers or "young adults" but seriously its simply called courtesy that you greet people upon entering the establishment in which you are employed. Pacsun has great inventory but this is definitely a matter of poor management and lack of training that keep customers feeling so much disdain in their brick and mortars.
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August 2019 by karen Cobb
I tried to return a shirt within the return period but since we couldn't find the receipt they refused to even give us store credit, even though they were able to look it up on their loyalty rewards program and saw we purchased it 9 days ago. This was laziness on the part of the manager on duty. If we had no proof of purchase I would understand, but they claim no receipt they can't help me. REALLY. that to me is just poor service. We planned to buy more, but now I will Avoid the store if that's the policy.
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July 2019 by Caylee Christine
You have to approach the associates. No one greeted me when I walked in, and I didnt know who to ask to use the dressing rooms because the associates were spread around the store tasking. It wasnt busy, but there weren't any good engagements from the associates. They weren't rude, not not really present.
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March 2019 by Caylee nelson
You have to approach the associates. No one greeted me when I walked in, and I didnt know who to ask to use the dressing rooms because the associates were spread around the store tasking. It wasnt busy, but there weren't any good engagements from the associates. They weren't rude, not not really present.
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February 2019 by Robin Stern
Cool place
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January 2019 by sarah herrington
It was very unorganized. Piles of clothing where it didn't belong. Which may not be the fault of the only employee in there. They should hire more people to keep the place orderly.
