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March 2024 by kenneth janetsky
When I absolutely, positively need the best I can get in outdoor apparel or equipment... I come here.
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March 2024 by Avery Rivers
We’ve been members of REI since 2016 and have spent thousands of dollars on quality outdoor equipment over the years. However, our most recent experience at this location will make us question spending any more time and money at any REI in the future.My husband attempted to return a worn but undamaged pair of La Sportiva hiking boots several days ago. The boots were purchased 2 months prior and only worn a handful of times. Given our REI membership, we attempted to return the boots due to foot pain, but were denied by the manager (a bald gentleman) on staff.Despite noting that the tread and structure of the boot was still in good shape, the manager would not approve our return.I’m not the kind of person who will go after the “working man,” but make an effort to make sure REI knows that this manager is not upholding their member benefits of “returns within 1 year” at this location.
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March 2024 by Lynna Gron
Rob in shoes was very knowledgeable and helpful. I tried on 6 pair of boots and finally found the perfect fit. He listens and offers suggestions on what is most suitable.Additionally I found the gentleman in the backpacking area to be well informed and helpful. He showed the features of the pack with proper adjustments to ensure that I chose the correct size. A very pleasant experience for this store on a busy Saturday.
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March 2024 by W Daniel
I visited today looking for an E-bike, and did not leave with one. I say that because I want to emphasize the level of help I received here. I was immediately greeted by Jeanie(who was incredible the whole time), and she walked me through understanding differences, types, the whole nine yards. Unfortunately I am a bigger guy 6' 3" and 300lbs, which means E-bikes are a little more specific in my case. Instead of selling me a bike that I would have been miserable with, she took the time to explain why I would be unhappy settling. Because of that I will now do all my outdoor shopping there, and I would recommend everyone does the same. I was also helped by another super kind lady and a gentleman as well. I'm sorry I did not catch their names, but it just shows that location is a winner all around.
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March 2024 by Matt Watkins
Very helpful staff! And lots of variety.
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October 2023 by Noelle
Bethany helped us pick out products & Lily was our cashier. Both went above and beyond to make our experience great! Thank you both!!The stuff here is nice, definitely a little pricy for me but I’m really frugal. I got some great, grippy hiking boots (that don’t use real leather) and some nice clearance running shoes.
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October 2023 by Shawn H
Great selection of products for your adventures, well stocked on items you need, and friendly knowledgeable staff to help you. Come with a plan and leave with the right equipment!
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August 2023 by Makayla
I came in for the first time today to try shoes on. It was a really nice experience! I'd been struggling with finding a pair of running shoes and the workers were so kind and helpful when selecting shoes for me. I ended up having to order what I wanted online, but they were so patient when I tried on multiple pairs of shoes. Thank you to Olivia and the other guy that helped me after her (I wish I could remember your name!) They were both so kind. Also, the store has a large selection of shoes, and other gear, so give them a try if you need anything outdoor/exercise related!
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August 2023 by Argentria-Jill T.
The employees (Jessica and Corey) at this location are/were extremely rude. I took my my son's bike back in to have it re-checked. The problem that I initially took it in for, wasn't fixed. Since I purchased a membership during my first visit, I thought it would only be right to take it back to the place, that did the initial diagnosis and repair. Upon speaking with Jessica and showing her a six second video of the chain Popping/slipping, she stated that your son was in the wrong gear and walked away. Corey, the coworker, was extremely rude and took up for her. All I wanted to do, was to get my son's bike fixed, from the initial problem that I brought it in for and paid for. This place is more concerned with selling you a membership, then fixing the problem. However, a nice older gentleman, named Mark came over to help me out. He took his time to assess the bike and said that the initial problem that I brought the bike in for was never fixed or done correctly. After my son's bike is fixed, or if it can be fixed here, I will never come back here again, nor recommend that anyone else comes here. I clearly see why this place has so many 1 star reviews. I don't care about losing my money from purchasing the membership. It is about the principle. No customer should feel like a culprit, when you're bringing a bike back in to get it rechecked from the initial problem that you paid for in the beginning . I highly recommend that you take your bike somewhere else.
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August 2023 by Jan Andrews
Stopped in to pick up Shoxz. Had them in hand and at 8:01 an employee walked up and very rudely said " you know we are closed". That is not the correct way to treat a customer. Not sure I will ever go back. I work retail and would never treat a customer that way.
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June 2023 by Drew Sheth
The staff is always helpful and special recognization to Rob in the shoe department who was really helpful.Thank you!
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May 2023 by Kylene Dupuis
Went into REI today was having issue with my kayak rack, Brian went above and beyond to help us troubleshoot what was happening. So rare to find great employees to be so kind and willing to help. Brain was a great help and would recommend this place 1000 times!
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May 2023 by Tres Bullard
Not the largest REI but staff is knowledgeable and friendly. Colby was especially helpful answering some questions I had about the Fenix 7x Sapphire Solar.
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April 2023 by Invalid_Jake
The customer service here was great. There was plenty of staff and they always asked if we needed help and if everything was alright. The staff definitely knew what they were talking about and shared there personal experiences with some products. They helped us size shoes. They were very friendly and quick to help. The overall selection of products was very diverse and numerous. They carry great products for camping, climbing, kayaking, and more. The clothes selection was very large. There even is a bike shop and they sell bikes.
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April 2023 by Phil
Really great experience. We needed help getting my son ready for his first backpacking campout. They spent a lot of time with him to make sure he had the right backpack for his adventure. Everyone was really knowledgeable and helpful. I highly recommend this REI.